BD's Mongolian Grill

After a roofing company tried to take advantage of our family the week before, we were not just going to let anyone come into our home and do work. We had Red Cap Plumbing come to our home today to fix a line that went from our sink to a clean out in the adjacent room. The Plumber (Anthony) was very professional, neat, and clean. With his one visit and outstanding work he not only fixed my plumbing issue but he also has given us hope that there are still trust worthy people that do honest work at a honest price in Tampa Bay. Thank you so very much Red cap and Thank you Anthony!!!

We had a clogged drain. I called RedCap and they were here the same day. The rep (named Junior) was knowledgable, friendly, courteous and did his best to solve our problem in the most cost efficient manner, I certainly recommend this firm!

We contacted Red Cap Plumbing to unclog a main line on 9/2/2015 at approximately 6PM, we were told a tech would be out to our home between 8PM-9PM. After having waited for a call to advise us that they would be late, my wife call them at approximately 9:20PM only to be told that the technician was running late on a job and that he would call to give an ETA. My wife told them that services past 10PM would be unacceptable considering it was a weekday and she would need to be up early for work. At 9:30PM the technician called back to tell her that he was leaving the St Pete area and would be at the house after 10PM. This was unacceptable, mind you they provided no courtesy call to at least let us know that they were going to be late. The next morning I contacted Red Cap again to come out during the day to unclog the line and they came out and unclogged it. One of the reasons that Red Cap was selected to clear out our clog was due to the guarantee that they would come out again FREE of charge if there was another clog within seven days. Today, 9/6/2015, only THREE days later we had a clog again and when we called to have a technician come out, we were told that they could not come out until TUESDAY (9/8/2015) to fulfill the work. We voiced our concerns considering neither the restrooms nor the bath/shower could be used and were told that if we wanted someone out sooner we would have to not only pay $99 again, we would also have to pay $79 on top of that for emergency fee. We asked to speak to a manager considering the guarantee that was on posted on their site. At this point CHAD W. contacted us and only offered to waive the $79 fee and said that their guarantee was not valid for our situation. Please keep in mind that their website also guarantees that we would be given $100 if they were not able to meet the timeframe in which they provided on the original 9/2/2015 service call. Again CHAD W. said that they would not honor it. All of the guarantees that they state on their site were null and void which FALSE ADVERTISEMENT is. We are completely dissatisfied with their service and so called guarantees and will advise everyone that they are a shady company that does not stand behind their guarantees. We have taken multiple screenshots because we are certain they will try to change the information now that they are being called out on it. We will be reporting to the Revdex.com and will see about calling attention to their FALSE ADVERTISEMENT via other means because hardworking families should not have to deal with such shady businesses that can't keep their advertised guarantees. BAD BUSINESS. STAY FAR AWAY.
http://www.redcapplumbing.com/guarantees/