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BDS Truck Repair

236 Houston Institute Drive, Blountville, Tennessee, United States, 37617

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BDS Truck Repair Reviews (%countItem)

BDS diesel failed to repair my truck and tore it apart and will not let us have our truck back. Half of the motor is missing and many parts are gone
on approx. August of 2016 we brought our 2009 box truck to BDS Repair to have the motor fixed. When we brought the truck to them we were told by *** an employee that it would take a couple months to repair. We were also given the quote of $3500 for the engine repair. As months went by we called several times and were told parts were on back order and they needed more time to fix the truck. After about a year and half of excuses we decided to visit the repair shop to see what is going on. When we arrived we found our truck in the back of their repair lot with the cab open and the engine exposed to rain and other weather. The motor was tore apart and completed rusted through. When we asked *** and the owner *** what was going on they told us they had another motor in the shop to put in it and they promised us they would have the truck fixed in a couple more months. this was February of 2018. Well 6 more months went by and they done nothing to the truck finally we decided to get another company to fix the truck and when we sent a tow truck over to get our truck they refused to let us have it. In total we paid over 4 tow bills and each time they refused to give us the truck. They even went as far to hide and box the truck in their back lot to keep us from getting it. Finally we filed a police report with the Sullivan county tn police dept. just to have evidence on record of what they were doing. Lastly we paid almost $500 to a local attorney who sent them a letter in which, they didn't respond to. In conclusion BDS repair is demanding $4000(which is nothing more than a made up price now they want) before they will release our truck to us. However they have done nothing to the truck but tear it apart. There is not even half of a motor left on this truck. Many parts are missing and they have no explanation for anything. Keep in mind this was a $75,000 box truck at the time it was delivered to them. All we did was call them and got an estimated price from them of $3500 for a complete engine rebuild and delivered them the truck.

Desired Outcome

We simply just want our truck back to us. We have another company that is willing to order a new motor for the truck. I would like to sue them and put them out of business for being so cruel and ruing our truck but at this time I want to be the better person and move on

BDS Truck Repair Response • Feb 26, 2019

The truck can be picked up at any time along with the new engine at no cost to the customer If they would like I will have it towed for them to company of there choice

I had my truck towed to there repair shop they changed me $1872.40 for injectors 525.09 fuel pump $439.45 to remove & replace $18.70 fuel injectors removal and replace $10.00 hazardous materials total bill $3,158.01 invoice number XXXXX date 06/26/2018 My truck broke down 10/27/2018 called the company that worked on the truck email the company got no reply back had a shop where broke down at find problems code po266 cylinder 2 po275 cylinder 5 the company that worked on my truck would not get back to me had a shop hear take apart was told that the parts where not what I paid for said what was put in only cost $700.00 and remained and wasn't tightened to right specks and all kinds bolts were rounded off was supposed to have two years part and labor warranty shop here tell me the injectors they put in in Tennessee only have 30 day warranty being remain parts

Desired Outcome

Refund For them to make it right they robbed me with cheap parts when I paid for the best parts and the truck repair was not fixed properly and more damages was done to my truck because of poor service

BDS Truck Repair Response • Nov 26, 2018

The parts we installed were purchased from *** in Kingsport which we are a napa auto care center and the injectors we installed carry a 3 yr 36k mile warranty parts and labor as long as the truck was at a *** auto care center anywhere I sent mr *** the copy of the invoice were I purchased the injectors and stated that they are under warranty the statement of the injectors we installed cost 700.00 I have no idea .As any warranty requires customer to follow steps required I hate the parts failed and which I have no control over but once again were under full warranty both parts and labor I can provide all the documants stating labor times based off *** one its standard across the board I also can provide invoice on the fuel pump installed which also carries warranty .The statement about our shop not responding back the warranty would be through the *** piece of mind warranty which again any *** auto care center all that is needed is copy of repair order and the issue would have been resolved in which the email he sent at first I was under the impression it was a *** auto care center the he responded and said he misread the email and he sent back it was not at a *** auto center

Customer Response • Jan 30, 2019

The Napa repair center I took it to said was not there parts and no warranty will be honored

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Address: 236 Houston Institute Drive, Blountville, Tennessee, United States, 37617

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