Be a Host Family, LLC

I appreciate your follow up letter regarding the complaint issued for services rendered by my business Homestay Community to [redacted] ***I will address her stated concerns below: Alison W***, V.Pof operations did make an error when filling out the housing agreement when she wrote $instead of $When brought to her attention she immediately made the correction [redacted] states that the room was not clean and orderly when she arrived [redacted] states that the room had an unpleasant odor of cat urine [redacted] states that household guidelines were presented to her two weeks after her move in date and sometime later new house rules were added [redacted] states that she was expected to follow house rules that family members were not expected to follow [redacted] states that the house was noisy and due to the noise “It became really difficult for me to be the same energetic and cheerful teacher for my students and I had a headache and back pain from lack of sleeping.” I am so very distressed to hear that this was [redacted] experience living with one of our host familiesI have not had a chance to discuss [redacted] letter with [redacted] host but for the sake of the conversation, I will assume that [redacted] retelling of her experience is 100% accurateLet me begin by saying that we have successfully placed hundreds of students and working professionals with our screened, back ground checked and trained host familiesThe success of our business depends on successful placements and our success rate is extremely high.Our housing agreement has been specifically crafted to ensure that the rights of the host and their guest are respected.The only issue that Homestay Community was made aware of was her concern about the noise level in the homeBut this is the only concern that she ever shared with us [redacted] room was in the basement and an active family with children spent time primarily upstairsGiven that the home has wood flooring and [redacted] room was in the basement, it makes sense that noise may have been an issueHowever, another guest living in the basement never reported that the noise levels were out of the ordinary or disruptive in any wayRegarding all of [redacted] concerns restated in comments listed above #2-#6, there is a very specific process outlined in the housing agreement that would have enabled [redacted] to move out prior to the end date on her housing agreement, with a full refund of her deposit as well as $to cover her moving expensesIf [redacted] did not feel comfortable in her home she had every right and opportunity to initiate this process with our supportBecause we were not aware of what sound like very legitimate concernswe were unable to help her to navigate this very simple protocolIt would have involved documenting her concerns and her attempts to address the concern with her hostcontacting Homestay Community to express her concernsif deemed appropriate (helpful) by Homestay Community to participate in a mediation process with the host Please see a copy of the referenced document below: Termination of Housing Agreement Initiated by Student (with and without cause): If, for personal reasons, the student finds its necessary to terminate their housing agreement prior to the maturity date, the student is required to: · Provide days’ notice and acknowledge that the deposit will be retained by the host family to cover re-rental costs or find a suitable candidate to take over the remainder of the agreement with the approval of the host family · Leave both their private and shared spaces in their original conditional or additional charges may be owed to the host family Whether or not the student provides days notice, the host family may choose to retain the deposit to ensure that they do not incur a loss of income fro the next month, due to the unexpected departure and to pay for the placement fee paid to Homestay Community provided that the family has kept all their agreements with the students by providing a quiet, orderly, and conducive environment for the student and maintaining all other agreement made with the studentIf the student feels that the host family has not provided an appropriate environment or support as agreed upon in the household agreements and during orientation held upon the student’s arrival, then the student must: · Document their concerns as well as their efforts to communicate to their host family about these concerns · Contact Homestay Community to express these concerns · If deemed appropriate by Homestay Community participate in a mediation process with the host If after following the above process, the student chooses to terminate the housing agreement prior to the maturity date because these concerns remain unresolved, then the deposit is refunded to the student and $is provided to the student by the host family to cover the cost of moving expensesNo pro-rated refund of the placement fee will be offered to the family*Student may also refer to working professionalHost Family Signature: ______________________________ Date: ____________ Renter Signature: ___________________________________ Date: ____________ Homestay Community Signature and Title: ____________________________________ Date: ________________ When I spoke to [redacted] prior to her move out, I asked her whyshe did not contact us regarding her concern about the noise (given this was the only issue I was aware of at that timeShe replied, (this is a paraphrase) that she just gave up and decided to try to live with itGiven all the facts presented above, we are not willing to refund $to [redacted] to cover the costs of her moveWe will of course follow up with the woman that hosted [redacted] to ensure that she understands where she may have erred in her experience with ***However, the other student living there is very comfortable and has never contacted us with any similar or other concernsPlease feel free to contact me for any further information that may be neededI so appreciate the role of your organization and your support! Please do confirm receipt of this document as we know our deadline is approaching in a few days Sincerely, Eileen L***, M.A.Owner and Founder of Homestay Community

Sorry for the late replyI have been having a fever lately.I cannot accept this responseThe owner keeps saying that I failed to complain about my landlord and living situationHowever, when I pointed the situation out in the email, the agent Alison never tried to help me outInstead she just simply defensed for the landlord and asked me to buy a white noise machine, although in a polite mannerIn the beginning, she did not even typed my name correctlyBecause of many details like these, from our interaction, I learned this company would not help tenants, so why would I file a complain?Attached pictures are our conversation on email.Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

I appreciate your follow up letter regarding the complaint issued for  services rendered by my business Homestay Community to [redacted]. I will address her stated concerns below:  Alison W[redacted], V.P. of operations did make an error when filling out the housing agreement when...

she wrote $299.00 instead of $266.00. When brought to her attention she immediately made the correction.   [redacted] states that the room was not clean and orderly when she arrived.   [redacted] states that the room had an unpleasant odor of cat urine.   [redacted] states that household guidelines were presented to her two weeks after her move in date and sometime later new house rules were added.   [redacted] states that she was expected to follow house rules that family members were not expected to follow.   [redacted] states that the house was noisy and due to the noise “It became really difficult for me to be the same energetic and cheerful teacher for my students and I had a headache and back pain from lack of sleeping.”  I am so very distressed to hear that this was [redacted] experience living with one of our host families. I have not had a chance to discuss [redacted] letter with [redacted] host but for the sake of the conversation, I will assume that [redacted] retelling of her experience is 100% accurate. Let me begin by saying that we have successfully placed hundreds of students and working professionals with our screened, back ground checked and trained host families. The success of our business depends on successful placements and our success rate is extremely high.Our housing agreement has been specifically crafted to ensure that the rights of the host and their guest are respected.The only issue that  Homestay Community was made aware of was her concern about the noise level in the home. But this is the only concern that she ever shared with us. [redacted] room was in the basement and an active family with children spent time primarily upstairs. Given that the home has wood flooring and [redacted] room was in the basement, it makes sense that noise may have been an issue. However, another guest living in the basement never reported that the noise levels were out of the ordinary or disruptive in any way. Regarding all of [redacted] concerns restated in comments listed above #2-#6, there is a very specific process outlined in the housing agreement that would have enabled [redacted] to move out prior to the end date on her housing agreement, with a full refund of her deposit as well as $100.00 to cover her moving expenses. If [redacted] did not feel comfortable in her home she had every right and opportunity to initiate this process with our support. Because we were not aware of what sound like very legitimate concernswe were unable to help her to navigate this very simple protocol. It would have involved.  documenting her concerns and her attempts to address the concern with her hostcontacting Homestay Community to express her concernsif deemed appropriate (helpful) by Homestay Community to participate in a mediation process with the host  Please see a copy of the referenced document below: Termination of Housing Agreement Initiated by Student (with and without cause): 1. If, for personal reasons, the student finds its necessary to terminate their housing agreement prior to the maturity date, the student is required to: · Provide 30 days’ notice and acknowledge that the deposit will be retained by the host family to cover re-rental costs or find a suitable candidate to take over the remainder of the agreement with the approval of the host family · Leave both their private and shared spaces in their original conditional or additional charges may be owed to the host family Whether or not the student provides 30 days notice, the host family may choose to retain the deposit to ensure that they do not incur a loss of income fro the next month, due to the unexpected departure and to pay for the placement fee paid to Homestay Community provided that the family has kept all their agreements with the students by providing a quiet, orderly, and conducive environment for the student and maintaining all other agreement made with the student. 2. If the student feels that the host family has not provided an appropriate environment or support as agreed upon in the household agreements and during orientation held upon the student’s arrival, then the student must: · Document their concerns as well as their efforts to communicate to their host family about these concerns · Contact Homestay Community to express these concerns · If deemed appropriate by Homestay Community participate in a mediation process with the host If after following the above process, the student chooses to terminate the housing agreement prior to the maturity date because these concerns remain unresolved, then the deposit is refunded to the student and $100 is provided to the student by the host family to cover the cost of moving expenses. No pro-rated refund of the placement fee will be offered to the family. *Student may also refer to working professional. Host Family Signature: ______________________________ Date: ____________ Renter Signature: ___________________________________ Date: ____________ Homestay Community Signature and Title: ____________________________________ Date: ________________ When I spoke to [redacted] prior to her move out, I asked her whyshe did not contact us regarding her concern about the noise (given this was the only issue I was aware of at that time. She replied, (this is a paraphrase) that she just gave up and decided to try to live with it. Given all the facts presented above, we are not willing to refund $100.00 to [redacted] to cover the costs of her move. We will of course follow up with the woman that hosted [redacted] to ensure that she understands where she may have erred in her experience with [redacted]. However, the other student living there is very comfortable and has never contacted us with any similar or other concerns. Please feel free to contact me for any further information that may be needed. I so appreciate the role of your organization and your support! Please do confirm receipt of this document as we know our deadline is approaching in a few days.  Sincerely, Eileen L[redacted], M.A.Owner and Founder of Homestay Community

Dear Revdex.com, In regards to complaint [redacted], we have researched all of our conversations with [redacted] as well as contact with her host family. We have reviewed documentation of all conversations with [redacted] as well as conversations with her host, [redacted]. Our records indicate that at no point did [redacted] ever reach out to us regarding any concerns. We became aware of a concern when her host contacted us. [redacted] reached out to us out of her concern for [redacted]‘s well-being and wanted our advice as to how we might help. As we have stated in previous communications with you, after my business partner Alison W[redacted] reached out to [redacted] to provide support,  [redacted] never called again to follow up or to report any additional concerns. [redacted] was unable to successfully interface with her host family, which is her responsibility, not ours. She did not follow the requirements of her housing agreement nor the protocols for conflict resolution. This is also not our responsibility. We will consider this case closed on our part. We will be happy to provide documentation, as well as the perspective of the host, [redacted], if that would be helpful. Best regards,Eileen L[redacted], M. A.Owner and Founder of Homestay Community

Sorry for the late reply. I have been having a fever lately.I cannot accept this response. The owner keeps saying that I failed to complain about my landlord and living situation. However, when I pointed the situation out in the email, the agent Alison never tried to help me out. Instead she just simply defensed for the landlord and asked me to buy a white noise machine, although in a polite manner. In the beginning, she did not even typed my name correctly. Because of many details like these, from our interaction, I learned this company would not help tenants, so why would I file a complain?Attached pictures are our conversation on email.Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]