Be-Brief, LLC

Hello,We have checked into the issue and we refunded the customer for the missing item on January 25thPlease see the attached proof of refund from PayPal attachedThanks,Jimmy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I did speak with Mr***Our email was bouncingWe did respond to himbut we needed his credit card as we do not keep customers cards on file

Below is a copy of the order as well as the refund.LAMPUR is not in the United States.This bill to address is completely fraudulent.He has ordered from us times and of the times have beendifferent credit cardsWe will no longer ship to this guyor anyone at these B.Saddress'sSun Apr 06:59:PDT 2015Ship to nicholas c***NO LONGER SHIP TO THIS PERSON*** ** *** *** *** ** ***US United States***mapBill to nicholas c*** *** *** *** *** *** *** ***US United States+***mapSent to:Nicholas C*** Total amount:-$USDFee amount:$USDNet amount:-$USDDate:Jun 26, 2015Time:10:29:PDTStatus:CompletedE- Jun 26, 2015Refund Completed Details-$USD $USD -$USD Total Funds Captured: $USD

Complaint: ***
I am rejecting this response because:The seller blames a customer for bringing up a dispute because quote "You have tarnished our business record" unquote in a separate email. Still claiming fraudulent addresses is unfortunate and is without base because the seller's registration/records system does not enable out of US address entry for billing address columnAnd again, seller should have a better sense of logic because by still assuming or claiming that I have a suspected credit card is laughableWhy would I bother asking and bringing this dispute up and leave so many online trail of myself if this is a scam? How would I even get access to a refund to a credit card if it is not mine to begin with. Sadly professionalism is pathetic and refund was only made on the day a complaint was made to Revdex.comThis should be clearly published to help other buyers to be careful and expect prompt and responsible response from the sellerPS: James, mind your language and don't be rude because when things get published, you are the one tarnishing your own business and image.
Sincerely,
Nicholas C***

HIS MONEY HAS BEEN REFUNDEDWE BELIEVE THESE ARE STOLEN CREDIT CARDS AS THEY ARE USING BAD ADDRESS'S FROMFOREIGN COMPANIESTHANKS FOR THE HEADS UP WE WILL NO LONGER SHIP TO THESE SORT OF ADDRESS'SMarked Fraudulent (not counted in stats)Mark Reason Phony order infoDate Fri May
02:17:PDT 2015Ship to nicholas c*** ** *** **,*** *** ** ***US United States***mapBill to nicholas c*** *** *** *** *** *** *** ***US United States+***

Hello,We have checked into the issue and we refunded the customer for the missing item on January 25th. Please see the attached proof of refund from PayPal attached. Thanks,Jimmy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
This is not a fraudulent account or transaction because this is not the first order I have made with Be-brief and that was back in December with the same credit card. If the order was based on stolen credit cards, I would be a fool to use it repeatedly, twice at least and over more than a 6 month period.Why the claim of bad addresses as I am using an address to consolidate my purchases from different sellers in the US to be shipped to me all at once. Respectfully, I have also checked my credit card details prior to replying to this and have seen no refunds thus far. Be-brief has also made refunds for me in another order in the past (Dec 2014 - Order No: [redacted]) and that went without any problems. The least they could do is to show reference that a refund has been made so that I could at least use that and check with my bank.If a refund has indeed been made, at least they would be courteous enough to reply my emails? 
Sincerely,
Nicholas C[redacted]