On Sunday June 11th I attended Italian Day on Commercial DriveWe stopped at Surinder *** stall Oriental Treasures Hand Made productsI bought a leather satchel from Mr *** cost $As I was deciding which to buy, both Mr *** and his female companion assured me that if I wanted to exchange it no problem
The first day I used the satchel the zip brokeI called Mr *** Someone young answered and said I'd get a call back regarding my issueThis didn't happen so hours later I called and spoke to Mr *** explained the zip broke, on its first time of useI did not request a refund, merely that I could exchange itMr *** replied "We do not have a returns policy"I stated that I was within my rights to ask for an exchange or my money backMr *** replied "You should have tested it before you bought it" He insisted that he would not refund or exchangeLater he said I should "Take it to a shop and get it fixed"I replied that it was obviously faulty and should
On Sunday June 11th I attended Italian Day on Commercial DriveWe stopped at Surinder *** stall Oriental Treasures Hand Made productsI bought a leather satchel from Mr *** cost $As I was deciding which to buy, both Mr *** and his female companion assured me that if I wanted to exchange it no problem
The first day I used the satchel the zip brokeI called Mr *** Someone young answered and said I'd get a call back regarding my issueThis didn't happen so hours later I called and spoke to Mr *** explained the zip broke, on its first time of useI did not request a refund, merely that I could exchange itMr *** replied "We do not have a returns policy"I stated that I was within my rights to ask for an exchange or my money backMr *** replied "You should have tested it before you bought it" He insisted that he would not refund or exchangeLater he said I should "Take it to a shop and get it fixed"I replied that it was obviously faulty and should