Good morning...almost afternoon *** **,My name is *** *** I am the owner of Beach Cities Financial Group. I received some letters from you in regards to a complaint filed by a client Mr***. I apologize for the delayed response, the business I operate is a tax preparation firmI
work on some other projects during the slow time and am not always in the office. I just came across your letter dated 11/5/saying that I have days to respondI apologize, I did not meet this timeline. The issue with the client has been resolvedI have been in contact with Mr*** several times since the initial complaint, I have explained the situation to himWe have taken corrective actions to resolve his issue and a proper reimbursement plan was agreed upon by Mr*** and myselfAs far as I know this issue is resolved and the client complaint has been satisfiedWe have been in business for over years and work diligently to make sure our clients are satisfied with the service.Please let me know if I can provide any additional information to assist in resolving this complaint.I appreciate your attention to this.Sincerely, *** ***CTEC ***RTRP ***
Good morning...almost afternoon *** **,My name is *** *** I am the owner of Beach Cities Financial Group. I received some letters from you in regards to a complaint filed by a client Mr***. I apologize for the delayed response, the business I operate is a tax preparation firmI
work on some other projects during the slow time and am not always in the office. I just came across your letter dated 11/5/saying that I have days to respondI apologize, I did not meet this timeline. The issue with the client has been resolvedI have been in contact with Mr*** several times since the initial complaint, I have explained the situation to himWe have taken corrective actions to resolve his issue and a proper reimbursement plan was agreed upon by Mr*** and myselfAs far as I know this issue is resolved and the client complaint has been satisfiedWe have been in business for over years and work diligently to make sure our clients are satisfied with the service.Please let me know if I can provide any additional information to assist in resolving this complaint.I appreciate your attention to this.Sincerely, *** ***CTEC ***RTRP ***