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Beach Cities Solar

San Pedro, CA, San Pedro, California, United States, 90732

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Beach Cities Solar Reviews (%countItem)

I am writing this review to make others aware of a terrible and frustrating situation I am currently involved in with Beach Cities Solar.
I am writing this review as a homeowner who wants to make others aware of a terrible and frustrating situation I am currently involved in with my solar panels. I was referred to Beach Cities Solar in San Pedro. I called the owner, ***, to explain to him the trouble I was having with my previously installed solar panels. He came to my house to look at the panels to determine the problem. I asked him how much his rate would be and asked him to draw up an initial contract. He told me a contract would not be necessary because it would be cheap, around $300 because my solar panels were still under factory warranty with Canadian Solar. A few weeks later, he asked for authorization to speak to Canadian Solar in regards to what information they would need to replace the solar panels under the warranty.

Around a month later I received an estimate/invoice from *** at Beach Cities Solar for how much it would cost to replace the malfunctioning panels which was $***. Included on this invoice/estimate was a total current due amount of $1,595 for "troubleshooting and arranging warranty panel replacement". I immediately called *** to find out why the bill was so high, since his initial quote was approximately $300 and he did not offer me a contract to sign or discuss any additional fees with me. *** stated that the bill was so high because there were more malfunctioning panels than he initially thought. I contacted Canadian Solar directly to find out more about the malfunctioning panels and the warranty and was told by Canadian Solar that *** had requested new replacement panels on my behalf and had them delivered directly to his house without my knowledge. I contacted *** to find out what was going on. He stated that he had everything sent to his home and if I wanted MY panels he would be more than happy to deliver them to me, demanding that I pay $*** (which I never authorized). He stated that nothing would be delivered to me until I paid the $***, basically holding my new replacement solar panels hostage so to speak.

At this point I figured I had no other option but to use him for service since he had my panels. I signed a contract with him stating he could do the work and paid the deposit. Two days prior to my installation, I received a letter in the mail stating that *** at Beach Cities Solar had put a California Preliminary Lien on my property. ***'s employees installed my replacement solar panels but the wiring was not fully completed. *** then sent me an email stating that the online installation process for my panels would be an additional fee.

I have not yet paid the remaining balance for the installation since the work has not been completed per the contract I signed with him. I want to let others know to be aware of his shady tactics and hidden costs. When you meet him originally, he portrays himself as a kind elderly gentleman that installs solar panels because he cares for the environment. Behind the scenes, though, he has held my solar panels hostage, put a preliminary lien on my property, and compiled a bill of hidden costs that were never discussed. Please be aware that *** at Beach Cities Solar cannot be trusted. I hope I can save someone the frustration that I have endured because of this man. Please feel free to contact me at*** and I would be more than happy to share the documentation and emails that I have exchanged with *** at Beach Cities Solar throughout this process.

Desired Outcome

Complete the proper and full installation as promised. Follow Ca Contractors boards billing and estimate practices.

Customer Response • Jul 08, 2020

One of the reasons we choose this company is because he shows on is website that he is supported by Revdex.com. Even after we filed this complaint.They still have not reached out to us in regards to our concerns on this issue or to properly finish work.

Beach Cities Solar Response • Jul 14, 2020

Yes, I understand his frustration because the situation with his system was found to be extremely complicated once we got into it.

Owner reported that he arranged for material purchase and installation himself; and, that installer he hired was no longer in business.

Our initial assessment after a site visit was that his inverter was functional but neither of the 2 solar panel strings feeding it were functional. From experience this indicated that 2 of his 26 panels were non-functonal, one in each string. (Strings fail if only one panel is defective; like cheap Christmas lites).

We discovered that 25 of his 26 panels had failed. This situation was totally abnormal. We have not had about 5 failure out of nearly 10,000 installed. His bargain purchase turned out to be not such a bargain.

In order to secure warranty replacement we have to dismount the panels and measure the electrical parameters for all 25. Owner was sdvised of the situation and signed a written repair order with pricing for the tasks.

Owner subsequently attempted to get the replacement panels delivered to himself without paying for our service. Quite disingenous.

Owner has complained that the wiring looks messy therefore we will address that prior to requesting final payment. Once his issue is corrected we will request payment.

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Address: San Pedro, CA, San Pedro, California, United States, 90732

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