Beach City Bow Wow

I feel that my care of [redacted] & [redacted] was excellentI went above and beyond to provide a comfortable experience for themThey had a fun time playing with the other dogsAt drop off, I first put [redacted] on the yard and I could see she was anxious for [redacted] to join her I attempted to remove his prong collar p***r to putting him on the yard, which proved difficultI went ahead and let him out, planning to take it off laterI took it off that evening or the following morningI didn’t think much of it, as I see dogs playing with them on at dog parks, beaches, etcI have had clients request that I leave them on while their pup is in daycare, there has never been an incidentI personally recommend a ‘Gentle Leader’ collar, which is much kinder and effective, plus, far easier to useAbout day five, I was brushing [redacted] and noticed a wound on his neckI cleaned it and applied some antibiotic ointment as I have done many times on pups when I see a scratch or nickI did not know if he already had it or if it occurred hereAnything is possible the way dogs run and play togetherIn fact, I discuss that possibility in my Care Agreement, signed by all my clients, as follows: I further understand that there are risks and benefits associated with group socialization of dogs I agree that if I choose this type of service for my dog(s), that I accept the risks and agree that the benefits outweigh the risksI understand that even though the playgroup is closely monitored by BCBW staff, it is possible that during the course of play, my dog(s) may receive nicks, scratches, strained muscles, sore paws, and other maladies from rough play with other dogs The wound was not infected or bleeding, so I treated it and carried onI planned to mention it when they were picked up, but forgot in the busy course of that dayAs for the eating issue with ***, it is common in a boarding situation for a dog to experience a loss of appetite as a result of the change of environment, thus I wasn’t surprisedI usually discuss this during the interview process, which for them was Sept23rd, This advisement may have been forgottenMy estimate is that about 70% of dogs experience some degree of meal interruptionMy process to mitigate that, is to begin adding some broth to the mealIf that isn’t effective enough, I will add about Tblof a high quality, grain-free, wet food to the meal, which will often resolve the issueBefore adding these things, I check the dog’s questionnaire that I require, to see if there are any restrictions to their diet, none were noted in his case I feel that I go over and above by doing thisMany boarding facilities will not try this hard, mention the issue, or return the food not eatenCommonly, dogs will skip meals or portions of meals, with no ill effect [redacted] is a healthy, lbdogAs for smelling of urine, the dogs were out on the play yard for 12-hours per dayI would never want them in their crate during the day, which would not benefit either of usThey may have sat, romped, or laid in some urine on the yard, I can’t control thatI never noticed them, or their bedding smelling of urine at allAs far as ***’s behavior, he exhibited German Shepard behavior while he was hereHe showed no signs of trauma or strange, fearful behavior at allI am confident that I provided the service I was trusted to provide

I feel that my care of [redacted] & [redacted] was excellent. I went above and beyond to provide a comfortable experience for them. They had a fun time playing with the other dogs. At drop off, I first put [redacted] on the yard and I could see she was anxious for [redacted] to join her....

I attempted to remove his prong collar p[redacted]r to putting him on the yard, which proved difficult. I went ahead and let him out, planning to take it off later. I took it off that evening or the following morning. I didn’t think much of it, as I see dogs playing with them on at dog parks, beaches, etc. I have had clients request that I leave them on while their pup is in daycare, there has never been an incident. I personally recommend a ‘Gentle Leader’ collar, which is much kinder and effective, plus, far easier to use. About day five, I was brushing [redacted] and noticed a wound on his neck. I cleaned it and applied some antibiotic ointment as I have done many times on pups when I see a scratch or nick. I did not know if he already had it or if it occurred here. Anything is possible the way dogs run and play together. In fact, I discuss that possibility in my Care Agreement, signed by all my clients, as follows: 4. I further understand that there are risks and benefits associated with group socialization of dogs.  I agree that if I choose this type of service for my dog(s), that I accept the risks and agree that the benefits outweigh the risks. I understand that even though the playgroup is closely monitored by BCBW staff, it is possible that during the course of play, my dog(s) may receive nicks, scratches, strained muscles, sore paws, and other maladies from rough play with other dogs.  The wound was not infected or bleeding, so I treated it and carried on. I planned to mention it when they were picked up, but forgot in the busy course of that day. As for the eating issue with [redacted], it is common in a boarding situation for a dog to experience a loss of appetite as a result of the change of environment, thus I wasn’t surprised. I usually discuss this during the interview process, which for them was Sept. 23rd, 2014.  This advisement may have been forgotten. My estimate is that about 70% of dogs experience some degree of meal interruption. My process to mitigate that, is to begin adding some broth to the meal. If that isn’t effective enough, I will add about 1 Tbl. of a high quality, grain-free, wet food to the meal, which will often resolve the issue. Before adding these things, I check the dog’s questionnaire that I require, to see if there are any restrictions to their diet, none were noted in his case.   I feel that I go over and above by doing this. Many boarding facilities will not try this hard, mention the issue, or return the food not eaten. Commonly, dogs will skip meals or portions of meals, with no ill effect. [redacted] is a healthy, 95 lb. dog. As for smelling of urine, the dogs were out on the play yard for 12-14 hours per day. I would never want them in their crate during the day, which would not benefit either of us. They may have sat, romped, or laid in some urine on the yard, I can’t control that. I never noticed them, or their bedding smelling of urine at all. As far as [redacted]’s behavior, he exhibited normal German Shepard behavior while he was here. He showed no signs of trauma or strange, fearful behavior at all. I am confident that I provided the service I was trusted to provide.

Review: We trusted Beach City Bow Wow with our 2 German Shepherds to be boarded for 7 nights. Upon return we discovered that our male Shepherd - [redacted] had a laceration on his neck due to her leaving his prong collar on him for multiple days. She was aware of the laceration mid-stay but neglected to notify us of any issues. Also, upon return we discovered that the portioned meals we had left with her were not all eaten. There were 2 full days of meals left for [redacted]. We had sent her a message via text while away to which she replied "They have been doing very well. Had to bribe [redacted] to eat a couple of times, but all is well." All was not well, he completely skipped meals which she admitted to after we had picked them up and taken them home. Also, when I confronted [redacted] she admitted to feeding him wet food which we did not approve of and admitted to leaving his collar on him after agreeing that prong collars are not meant to be worn 24/7 but only for walks. In addition, both dogs smelled like urine and needed baths immediately. [redacted] claims to have the dogs out for the majority of the day to play but I believe this is false. They smelled as if they had been sitting in urine stained crates for many hours. Lastly, [redacted]'s behavior since coming home has changed radically. He is very timid and cowers at our every move as if he is going to be punished. Both dogs have been boarded on multiple occasions and have always returned without any behavioral/personality issues. I don't know what else happened but he is completely traumatized from his stay with Beach City Bow Wow.Desired Settlement: We will be seeking legal council to receive a full refund for their stay as well as compensation for the veterinary bill to treat his infected lacerations. These problems are a direct result of [redacted] of Beach City Bow Wow's neglect to properly care for our pets and neglect to inform us of the known infection and lack of eating while we were away.

Business

Response:

I feel that my care of [redacted] & [redacted] was excellent. I went above and beyond to provide a comfortable experience for them. They had a fun time playing with the other dogs. At drop off, I first put [redacted] on the yard and I could see she was anxious for [redacted] to join her. I attempted to remove his prong collar p[redacted]r to putting him on the yard, which proved difficult. I went ahead and let him out, planning to take it off later. I took it off that evening or the following morning. I didn’t think much of it, as I see dogs playing with them on at dog parks, beaches, etc. I have had clients request that I leave them on while their pup is in daycare, there has never been an incident. I personally recommend a ‘Gentle Leader’ collar, which is much kinder and effective, plus, far easier to use. About day five, I was brushing [redacted] and noticed a wound on his neck. I cleaned it and applied some antibiotic ointment as I have done many times on pups when I see a scratch or nick. I did not know if he already had it or if it occurred here. Anything is possible the way dogs run and play together. In fact, I discuss that possibility in my Care Agreement, signed by all my clients, as follows: 4. I further understand that there are risks and benefits associated with group socialization of dogs. I agree that if I choose this type of service for my dog(s), that I accept the risks and agree that the benefits outweigh the risks. I understand that even though the playgroup is closely monitored by BCBW staff, it is possible that during the course of play, my dog(s) may receive nicks, scratches, strained muscles, sore paws, and other maladies from rough play with other dogs. The wound was not infected or bleeding, so I treated it and carried on. I planned to mention it when they were picked up, but forgot in the busy course of that day. As for the eating issue with [redacted], it is common in a boarding situation for a dog to experience a loss of appetite as a result of the change of environment, thus I wasn’t surprised. I usually discuss this during the interview process, which for them was Sept. 23rd, 2014. This advisement may have been forgotten. My estimate is that about 70% of dogs experience some degree of meal interruption. My process to mitigate that, is to begin adding some broth to the meal. If that isn’t effective enough, I will add about 1 Tbl. of a high quality, grain-free, wet food to the meal, which will often resolve the issue. Before adding these things, I check the dog’s questionnaire that I require, to see if there are any restrictions to their diet, none were noted in his case. I feel that I go over and above by doing this. Many boarding facilities will not try this hard, mention the issue, or return the food not eaten. Commonly, dogs will skip meals or portions of meals, with no ill effect. [redacted] is a healthy, 95 lb. dog. As for smelling of urine, the dogs were out on the play yard for 12-14 hours per day. I would never want them in their crate during the day, which would not benefit either of us. They may have sat, romped, or laid in some urine on the yard, I can’t control that. I never noticed them, or their bedding smelling of urine at all. As far as [redacted]’s behavior, he exhibited normal German Shepard behavior while he was here. He showed no signs of trauma or strange, fearful behavior at all. I am confident that I provided the service I was trusted to provide.