Beach Dental Group and Orthodontics

I couldn’t find how to respond to the business reply – but they are blatant lies “After several dental procedures were completed, including the bridge preparation and placement,”“Additionally, the permanent bridge itself was in the process of being fabricated as well.”The procedures listed were never doneThey produced a shoddy temporary bridge that broke right after the extraction procedure I informed and asked if they could provide a replacement and was told to try to glue the two pieces back togetherThey called to set up an appointment to create final imprints / mold to enable them to produce the bridge at which time they confirmed that the production of the final bridge could not begin until they produced a new imprint/mold post extraction and this would take 3-weeks I informed them that my work situation had changed and I could not remain in Huntington Beach for 3-weeks so I would use a local dentist to complete that step Furthermore, these statements are also not true:In light of this information and as a gesture of customer service, we offered to reduce the fees for actual services rendered to the amount of $1,if payment was remitted within thirty (30) days.Moreover, we have sent Ms [redacted] a letter pleading that she remit payment in the amount of $1,within thirty (30) days to resolve her account.”This sounds compelling but they only send me a monthly statement with the $without crediting the $payment sent October 14th I have not received any letter indicated an offer to pay the lower amount – though I still believe paying half of an estimate for work not performed is still stealing How do I respond to their lies so the record at Revdex.com is accurate? I hate that they imply things that are so inaccurate and try to make it look like I’ve not paid them everything the insurance indicated I owe Full reply here: Note: {**: indicates my comment} while indicates reference in the letter.Dear [redacted] ***,Ms [redacted] was seen on March 17, for pain and discomfort relative to tooth numbers 2, and On this day we found that the existing crown placed by another office on tooth number had dislodged, as well tooth number was in need of restorative treatment and tooth number required the root tips to be removedWith Ms [redacted] written consent, several dental procedures were performed on this day, including but not limted to preparation, fabrication and placement of a temporary bridge extending from tooth numbers 2, 3, and {**: see note below}.As such, this means a doctor prepared these teeth and placed core build-ups on tooth numbers and , {**: note that tooth #has been missing for decades if I ever had one The work was to have the bridge span 3- The initial appointment had tooth ground down and out of the way until the oral surgeon could extract it, and & ground down to enable a temporary bridge.} followed by the placement of a temporary bridge.Additionally, the permanent bridge itself was in the process of being fabricated as well.{**: When I was contacted by phone for a post-operative visit, I was informed that a final imprint / mold was required to begin production of the permanent bridge and the person on the phone confirmed that the permanent bridge had not been started I was told that I would need to schedule 2-additional appointments over the span of 3-weeks for the lab to produce, fit and potentially adjust the final bridge At that time I indicated not to start any permanent bridge work as my work had fewer trips to California and I couldn’t stay for 3-weeks.} It is important to note that prior to undergoing any treatment, Ms [redacted] informed us that she lives in Oklahoma, but traveled to California frequentlyWe made her aware that the treatment she was in need of would require multiple visits and can take up to six (6) to eight (8) weeks to completeWith this information, Ms [redacted] agreed to treatment and indicated that she will have to travel back to Oklahoma on a few occasions, but would be able and willing to commit and complete treatment with the office.After several dental procedures were completed, including the bridge preparation and placement,{**: this never occurred as noted above} Ms [redacted] informed us that she would be paying for her treatment with an HSA cardUnfortunately, when it came time to collect payment she disclosed that her HSA card was in Oklahoma {**: the finance person was notified before treatment started that I would need to call in the number for the card which I did upon returning to OK – I didn’t wait until they asked for payment}We asked if there was any other sort of payment that she could provide us; however, she indicated she did not have any other sourceAlthough we did not collect any payment, we continued with her treatment and shortly thereafter completed the recommended extractionsAfter the extractions were completed, we followed up to see how Ms [redacted] was doing and asked her to return for a post operative visit and completion of her permanent bridgeDuring this call Ms [redacted] furnished her HSA card information; however, when the card was processed, it was declined, unfortunately {**: It was declined based on the insurance company findings – Beach Dental was paid for work that was completed and approved by insurance, but not work that had not been started Implying that the extractions and other work performed were not paid is misrepresentation of Beach Dental’s position The only amount in dispute are the Porcelain Crown not produced nor installed as denied by insurance.}This was the last communication with Ms [redacted] before she recently contacted our office and advised us that she will not be returning nor have the permanent bridge seated.In light of this information and as a gesture of customer service, we offered to reduce the fees for actual services rendered to the amount of $1,if payment was remitted within thirty (30) days{**: I have never seen this offer (was it sent to the prior HB address so I wouldn’t see it but Beach Dental can make this claim?) however I still contend that paying half of an estimate for the crowns/bridge when the work was never done is still more than my insurance states I owe - noting from the insurance: “Participating dentists have agreed to charge the patient only the amount indicated as the patient’s responsibility”} ; which was less than fifty percent (50%) of her total outstanding balance of $4,Additionally, we refunded [redacted] Dental, her insurance carrier in full for what the Plan had paid for the agreed upon and planned treatment.In closing, we have yet to collect any payment from Ms [redacted] for an array of treatment we provided to her{**: Insurance has provided payment for treatment and I have paid the amounts deemed my responsibility per the insurance company} Ms [redacted] not only agreed to the treatment verbally, but we also obtained her written consentMoreover, we have sent Ms [redacted] a letter pleading that she remit payment in the amount of $1,within thirty (30) days to resolve her account{**: The only correspondence I have from the Beach Dental office is the monthly statement that indicates the $ I have paid the [redacted] from insurance and included the accounting from insurance and your data indicating why I had the amount provided on October 14th I’m not sure if you’ve ever cashed the check that was sent to your office but the funds have been withdrawn from my account so I’m considering that a payment I show $in dispute.} Her failure to do so will lead to escalated collection activities to be placed on her accountUnfortunately, to date Ms [redacted] has not agreed to the offering and continues to have an outstanding balance on her account.We hope this information is helpful.Respectfully, Beach Dental Group and Orthodontics

Dear [redacted] ***,Our records reflect a release has not been executed authorizing anyone to speak to you regardingMs [redacted] Pursuant to the Health Insurance Portability and Accountability Act of 1996,no specifics regarding Ms [redacted] may be provided to youIf Ms [redacted] wouldforward an appropriately executed HIPAA release, Beach Dental Group and Orthodontics and itsaffiliated practitioners would be happy to respond to the complaint Ms [redacted] filed withthe Revdex.com.Beach Dental Group and Orthodontics is committed to providing quality service and achievingthe highest service standardsOne of the ways in which we continue to improve our service is bylistening and responding to the views of our patientsAs such, upon receipt of an appropriatelyexecuted HIPAA release, we look forward to the opportunity to provide substantive response inthis matter.Respectfully,Beach Dental Group and Orthodontics

Dear *** ***,Ms*** was seen on March 17, for pain and discomfort relative to tooth numbers 2, and On this day we found that the existing crown placed by another office on tooth number had dislodged, as well tooth number was in need of restorative treatment and tooth number required the root tips to be removedWith Ms*** written consent, several dental procedures were performed on this day, including but not limted to preparation, fabrication and placement of a temporary bridge extending from tooth numbers 2, 3, and 5.As such, this means a doctor prepared these teeth and placed core build-ups on tooth numbers and 3, followed by the placement of a temporary bridgeAdditionally, the permanent bridge itself was in the process of being fabricated as wellIt is important to note that prior to undergoing any treatment, Ms*** informed us that she lives in Oklahoma, but traveled to California frequentlyWe made her aware that the treatment she was in need of would require multiple visits and can take up to six (6) to eight (8) weeks to completeWith this information, Ms*** agreed to treatment and indicated that she will have to travel back to Oklahoma on a few occasions, but would be able and willing to commit and complete treatment with the office.After several dental procedures were completed, including the bridge preparation and placement, Ms*** informed us that she would be paying for her treatment with an HSA cardUnfortunately, when it came time to collect payment she disclosed that her HSA card was in OklahomaWe asked if there was any other sort of payment that she could provide us; however, she indicated she did not have any other sourceAlthough we did not collect any payment, we continued with her treatment and shortly thereafter completed the recommended extractionsAfter the extractions were completed, we followed up to see how Ms*** was doing and asked her to return for a post operative visit and completion of her permanent bridgeDuring this call Ms*** furnished her HSA card information; however, when the card was processed, it was declined, unfortunately.This was the last communication with Ms*** before she recently contacted our office and advised us that she will not be returning nor have the permanent bridge seated.In light of this information and as a gesture of customer service, we offered to reduce the fees for actual services rendered to the amount of $1,if payment was remitted within thirty (30) days ; which was less than fifty percent (50%) of her total outstanding balance of $4,Additionally, we refunded *** Dental, her insurance carrier in full for what the Plan had paid for the agreed upon and planned treatment.In closing, we have yet to collect any payment from Ms*** for an array of treatment we provided to herMs*** not only agreed to the treatment verbally, but we also obtained her written consentMoreover, we have sent Ms*** a letter pleading that she remit payment in the amount of $1,within thirty (30) days to resolve her accountHer failure to do so will lead to escalated collection activities to be placed on her accountUnfortunately, to date Ms*** has not agreed to the offering and continues to have an outstanding balance on her account.We hope this information is helpful.Respectfully, Beach Dental Group and Orthodontics

This letter is in response to the appeal filed by Ms*** indicating her non-acceptance of our original resolution to her concernsWe have re-reviewed her chart and radiographs and will address each of her statements/concerns accordingly.Ms*** has disputed the fact that the bridge in question was for tooth numbers 2, 3, and while stating tooth number had been missing for yearsHowever, according to the radiographs taken March 17, 2016, tooth number is clearly present and a part of the bridge in questionHowever, tooth number is missingThis may be what Ms*** is referring to.Additionally, Ms***’ statement that a bridge was not placed is incorrectOn March 17, a root tip extraction and bonegrafting were performed on tooth number and a bonegrafting on tooth number At that time, tooth numbers 2, 3, and were preprared and a bridge was placed using temporary cement, pending the need for possible endodontic treatmentUnfortunately, Ms*** has decided not to return to complete the treatment, but the fact remains, a bridge was seated.Because Ms*** has decided not to return to complete the agreed upon treatment, as a gesture of customer service, we offered to reduce the fees for actual services rendered to the amount of $1,990.00, if payment was remitted within thirty (30) daysThis offer was less than fifty percent (50%) of her total outstanding balance of $4,Additionally, we refunded *** Dental, her insurance carrier, in full for what the Plan had paid for the agreed upon and planned treatment.Ms*** also speaks of a payment sent to our officeUnfortunately, we have no record of any payments received from Ms*** and we suggest she check with her bank to verify whom may have cashed the checkTo date, we have yet to collect any payment from Ms*** for an array of treatment we provided to herOur office has sent Ms*** a letter to the address on file that we have for her, pleading that she remit payment in the amount of $1,within thirty (30) days to resolve her accountHer failure to do so will lead to escalated collection activities to be placed on her accountUnfortunately, to date, Ms*** has not agreed to the offering and continues to have an outstanding balance on her accountThe letter was sent to the address we have on file for her in OkalahomaHowever, It was sent back to usIf Ms*** would like a copy of the letter that was sent to her we would be happy to provide the samePlease have her call us to confirm we have her correct addressPage RE: *** ***In closing, we consider this response to the Revdex.com a valid offer to Ms*** and urge her to contact our office to accept the reduction in payment and make the appropriate/acceptable payment arrangements for the amount of $1,990.00, within fifteen (15) days from the date of this letter to resolve her account.Respectfully, Beach Dental Group and Orthodontics

I couldn’t find how to respond to the business reply – but they are blatant lies “After several dental procedures were completed, including the bridge preparation and placement,”“Additionally, the permanent bridge itself was in the process of being fabricated as well.”The procedures listed were never done. They produced a shoddy temporary bridge that broke right after the extraction procedure.  I informed and asked if they could provide a replacement and was told to try to glue the two pieces back together. They called to set up an appointment to create final imprints / mold to enable them to produce the bridge at which time they confirmed that the production of the final bridge could not begin until they produced a new imprint/mold post extraction and this would take 3-4 weeks.  I informed them that my work situation had changed and I could not remain in Huntington Beach for 3-4 weeks so I would use a local dentist to complete that step.  Furthermore, these statements are also not true:In light of this information and as a gesture of customer service, we offered to reduce the fees for actual services rendered to the amount of $1,990.00 if payment was remitted within thirty (30) days.Moreover, we have sent Ms. [redacted] a letter pleading that she remit payment in the amount of $1,990.00 within thirty (30) days to resolve her account.”This sounds compelling but they only send me a monthly statement with the $4023 without crediting the $34 payment sent October 14th.  I have not received any letter indicated an offer to pay the lower amount – though I still believe paying half of an estimate for work not performed is still stealing.  How do I respond to their lies so the record at Revdex.com is accurate?  I hate that they imply things that are so inaccurate and try to make it look like I’ve not paid them everything the insurance indicated I owe.  Full reply here: Note:  {**:  indicates my comment} while indicates reference in the letter.Dear [redacted],Ms. [redacted] was seen on March 17, 2016 for pain and discomfort relative to tooth numbers 2, 3 and 19. On this day we found that the existing crown placed by another office on tooth number 2 had dislodged, as well tooth number 3 was in need of restorative treatment and tooth number 19 required the root tips to be removed. With Ms. [redacted] written consent, several dental procedures were performed on this day, including but not limted to preparation, fabrication and placement of a temporary bridge extending from tooth numbers 2, 3, 4 and 5 {**: see note below}.As such, this means a doctor prepared these teeth and placed core build-ups on tooth numbers 2 and 3 , {**:  note that tooth #2 has been missing for decades if I ever had one.  The work was to have the bridge span 3-5.  The initial appointment had tooth 4 ground down and out of the way until the oral surgeon could extract it, and 3 & 5 ground down to enable a temporary bridge.}     followed by the placement of a temporary bridge.Additionally, the permanent bridge itself was in the process of being fabricated as well.{**:  When I was contacted by phone for a post-operative visit, I was informed that a final imprint / mold was required to begin production of the permanent bridge and the person on the phone confirmed that the permanent bridge had not been started.  I was told that I would need to schedule 2-3 additional appointments over the span of 3-4 weeks for the lab to produce, fit and potentially adjust the final bridge.  At that time I indicated not to start any permanent bridge work as my work had fewer trips to California and I couldn’t stay for 3-4 weeks.}  It is important to note that prior to undergoing any treatment, Ms. [redacted] informed us that she lives in Oklahoma, but traveled to California frequently. We made her aware that the treatment she was in need of would require multiple visits and can take up to six (6) to eight (8) weeks to complete. With this information, Ms. [redacted] agreed to treatment and indicated that she will have to travel back to Oklahoma on a few occasions, but would be able and willing to commit and complete treatment with the office.After several dental procedures were completed, including the bridge preparation and placement,{**: this never occurred as noted above}   Ms. [redacted] informed us that she would be paying for her treatment with an HSA card. Unfortunately, when it came time to collect payment she disclosed that her HSA card was in Oklahoma {**: the finance person was notified before treatment started that I would need to call in the number for the card which I did upon returning to OK – I didn’t wait until they asked for payment}. We asked if there was any other sort of payment that she could provide us; however, she indicated she did not have any other source. Although we did not collect any payment, we continued with her treatment and shortly thereafter completed the recommended extractions. After the extractions were completed, we followed up to see how Ms. [redacted] was doing and asked her to return for a post operative visit and completion of her permanent bridge. During this call Ms. [redacted] furnished her HSA card information; however, when the card was processed, it was declined, unfortunately.  {**:  It was declined based on the insurance company findings – Beach Dental was paid for work that was completed and approved by insurance, but not work that had not been started.  Implying that the extractions and other work performed were not paid is misrepresentation of Beach Dental’s position.  The only amount in dispute are the 3 Porcelain Crown not produced nor installed as denied by insurance.}This was the last communication with Ms. [redacted] before she recently contacted our office and advised us that she will not be returning nor have the permanent bridge seated.In light of this information and as a gesture of customer service, we offered to reduce the fees for actual services rendered to the amount of $1,990.00 if payment was remitted within thirty (30) days{**:  I have never seen this offer (was it sent to the prior HB address so I wouldn’t see it but Beach Dental can make this claim?) however I still contend that paying half of an estimate for the crowns/bridge when the work was never done is still more than my insurance states I owe - noting from the insurance: “Participating dentists have agreed to charge the patient only the amount indicated as the patient’s responsibility”} ; which was less than fifty percent (50%) of her total outstanding balance of $4,023.00. Additionally, we refunded [redacted] Dental, her insurance carrier in full for what the Plan had paid for the agreed upon and planned treatment.In closing, we have yet to collect any payment from Ms. [redacted] for an array of treatment we provided to her. {**:  Insurance has provided payment for treatment and I have paid the amounts deemed my responsibility per the insurance company} Ms. [redacted] not only agreed to the treatment verbally, but we also obtained her written consent. Moreover, we have sent Ms. [redacted] a letter pleading that she remit payment in the amount of $1,990.00 within thirty (30) days to resolve her account. {**:  The only correspondence I have from the Beach Dental office is the monthly statement that indicates the $4023.  I have paid the [redacted] from insurance and included the accounting from insurance and your data indicating why I had the amount provided on October 14th.  I’m not sure if you’ve ever cashed the check that was sent to your office but the funds have been withdrawn from my account so I’m considering that a payment.  I show $3989.00 in dispute.}  Her failure to do so will lead to escalated collection activities to be placed on her account. Unfortunately, to date Ms. [redacted] has not agreed to the offering and continues to have an outstanding balance on her account.We hope this information is helpful.Respectfully, Beach Dental Group and Orthodontics

Dear [redacted],Our records reflect a release has not been executed authorizing anyone to speak to you regardingMs. [redacted]. Pursuant to the Health Insurance Portability and Accountability Act of 1996,no specifics regarding Ms. [redacted] may be provided to you. If Ms. [redacted]...

wouldforward an appropriately executed HIPAA release, Beach Dental Group and Orthodontics and itsaffiliated practitioners would be happy to respond to the complaint Ms. [redacted] filed withthe Revdex.com.Beach Dental Group and Orthodontics is committed to providing quality service and achievingthe highest service standards. One of the ways in which we continue to improve our service is bylistening and responding to the views of our patients. As such, upon receipt of an appropriatelyexecuted HIPAA release, we look forward to the opportunity to provide substantive response inthis matter.Respectfully,Beach Dental Group and Orthodontics