The following response is in regard to the complaint as recently sent to our dealership by the Revdex.com.On May 5, the [redacted] asked our dealership to assist them in selling their Sea Breeze Class A motorhomeWe offer this service and had them fill out a Consignment Contract (See attached signed document)The reason that we have this contract completed in advance is to insure that we don't have any misunderstandings that may come up regarding this agreement.One of the main pieces of information that this contract contains is what we call the minimum price and it is set by the customer (was set at $12,and later changed to $10,by the customer).Another section of the contract askes the customer (bottom of page #2) if there are any known problems and if so do they want us to repair said items to make the unit more sellableWe ask that the customer check these items and initial the items as you can see they didAt the time they dropped the unit off they indicated that the generator needed a new fuel lineThey also indicated that they wanted us to give the unit a once over to see what else may need fixed.Initially we only found that the awning needed a spring and we fixed that and also went over the roof to check seals etcand added some caulking to help with any water leaking.As time went on, we also discovered (while we were showing the unit to a potential buyer) that the converter stopped working and we replaced that as nothing inside the motorhome will work without that particular part in order to make it more attractive to sell.Then we had a serious customer and he was ready to buy the unit but we discovered that one of the leveling jacks was not working and the potential buyer would not consider buying the unit unless that was repairedWe made the decision to make this repair so that we could sell the unit for the [redacted] s since it has been with us awhileWe made the repair as detailed in the attached documents and advised our potential client that it was ready to goNormally I would not make this type of repair, but we had a very strong potential buyer and we wanted to get the unit sold.Unfortunately that customer changed his mind as his wife unexpectedly passed away and they were going to travel together and now that plan had changed.We are currently advertising the unit for sale at $13,and we will go down to the minimum as we simply are just trying to get the unit sold for these folks and get our money backWe are not even looking to make any commission at this point; we just want to get this unit sold.I have talked to the [redacted] in the past about the repair costs but the plan has always been to insulate them from any additional expense as we were adding the repair costs to the selling price in order to recuperate those costs.Then on February 15, [redacted] called and said they wanted to pick the unit up and I advised them that was OK but we needed to get the repair costs paid to us to reimburse us for the repairs that were completed before they took it.He asked me to send them a copy of the repair and I sent them to his email [redacted] ) as directed.The next thing that I received is this complaint that [redacted] has filed with your office.We have done everything that we can do to get this unit moved for these customers and we have invested our money to do so and have never charged them a pennyWe still plan to fulfill our contract and get our money back when we sell the unit under the terms and conditions of our contract.If they choose to take the unit before it sells, then it is only reasonable for them to pay us for the repairs that we have completed in order to keep the unit sellable at the amount that they want.I take offense at the idea that somehow we have done something wrong here as all we have done is try everything in our power to get this unit sold for our customer.That is where we are at this point and we continue to work to sell the unit for these folks as agreed
The following response is in regard to the complaint as recently sent to our dealership by the Revdex.com.On May 5, the [redacted] asked our dealership to assist them in selling their Sea Breeze Class A motorhomeWe offer this service and had them fill out a Consignment Contract (See attached signed document)The reason that we have this contract completed in advance is to insure that we don't have any misunderstandings that may come up regarding this agreement.One of the main pieces of information that this contract contains is what we call the minimum price and it is set by the customer (was set at $12,and later changed to $10,by the customer).Another section of the contract askes the customer (bottom of page #2) if there are any known problems and if so do they want us to repair said items to make the unit more sellableWe ask that the customer check these items and initial the items as you can see they didAt the time they dropped the unit off they indicated that the generator needed a new fuel lineThey also indicated that they wanted us to give the unit a once over to see what else may need fixed.Initially we only found that the awning needed a spring and we fixed that and also went over the roof to check seals etcand added some caulking to help with any water leaking.As time went on, we also discovered (while we were showing the unit to a potential buyer) that the converter stopped working and we replaced that as nothing inside the motorhome will work without that particular part in order to make it more attractive to sell.Then we had a serious customer and he was ready to buy the unit but we discovered that one of the leveling jacks was not working and the potential buyer would not consider buying the unit unless that was repairedWe made the decision to make this repair so that we could sell the unit for the [redacted] s since it has been with us awhileWe made the repair as detailed in the attached documents and advised our potential client that it was ready to goNormally I would not make this type of repair, but we had a very strong potential buyer and we wanted to get the unit sold.Unfortunately that customer changed his mind as his wife unexpectedly passed away and they were going to travel together and now that plan had changed.We are currently advertising the unit for sale at $13,and we will go down to the minimum as we simply are just trying to get the unit sold for these folks and get our money backWe are not even looking to make any commission at this point; we just want to get this unit sold.I have talked to the [redacted] in the past about the repair costs but the plan has always been to insulate them from any additional expense as we were adding the repair costs to the selling price in order to recuperate those costs.Then on February 15, [redacted] called and said they wanted to pick the unit up and I advised them that was OK but we needed to get the repair costs paid to us to reimburse us for the repairs that were completed before they took it.He asked me to send them a copy of the repair and I sent them to his email [redacted] ) as directed.The next thing that I received is this complaint that [redacted] has filed with your office.We have done everything that we can do to get this unit moved for these customers and we have invested our money to do so and have never charged them a pennyWe still plan to fulfill our contract and get our money back when we sell the unit under the terms and conditions of our contract.If they choose to take the unit before it sells, then it is only reasonable for them to pay us for the repairs that we have completed in order to keep the unit sellable at the amount that they want.I take offense at the idea that somehow we have done something wrong here as all we have done is try everything in our power to get this unit sold for our customer.That is where we are at this point and we continue to work to sell the unit for these folks as agreed