Beach Lin Hand Car Wash

To whom it may concern, The complaint from [redacted] is a bit irrational [redacted] brought her vehicle to the establishment (09/02) and requested waxing service which included a car washAll services paid for were delivered and no issues were brought up to the establishment's attentionExactly two days later (9/05/2015) she brings the vehicle back to the establishment to point out that the waxing has caused a blemish to the side of her car doorThe floor manager immediately proceeded to ask the customer if there was a paint job done recently in which she acknowledge but mentioned that the paint job to the vehicle were done in other areas and not the door which had the blemishFurthermore, the floor manager assisted the customer by stating the the paint job was not done correctly which is the main reason as to why the wax did not fully soak in the blemished area (waxing of the car would bring the entire vehicle to one color)New Beach Lin Car wash asked her to take the vehicle to the shop where the paint job had been done so that they can ascertain and correct the issue at handShould you have any questions, please feel free to contact us at any timeThank you [redacted] ***Property Manager [redacted] ***Tel: [redacted] Fax: [redacted]

Customer claims that the "scratch" allegedly happened at our facilityHowever, we must point out the the length and depth of the scratch cannot be made as we hand wash our carsThe scratch was clearly there prior to the wash and was confirmed by the employee handling the customers vehicle
The customer was approached by the manager and the manager responded with the above answerHowever, due to the customers reluctance to leave, the manager advised once more that this particular scratch was not a result of the employee's negligence but rather an attempt for a claim by the customerCustomer refused to leave so the manager verbally gave him two options: 1) take us to small claims 2) call the local police.Customer left. We will not be compensating the customer for his negligence and claims

To whom it may concern,The complaint from *** *** *** is a bit irrational.*** *** brought her vehicle to the establishment (09/02) and requested waxing service which included a car wash.All services paid for were delivered and no issues were brought up to the establishment's attention.Exactly two
days later (9/05/2015) she brings the vehicle back to the establishment to point out that the waxing has caused a blemish to the side of her car door.The floor manager immediately proceeded to ask the customer if there was a paint job done recently in which she acknowledge but mentioned that the paint job to the vehicle were done in other areas and not the door which had the blemish.Furthermore, the floor manager assisted the customer by stating the the paint job was not done correctly which is the main reason as to why the wax did not fully soak in the blemished area (waxing of the car would bring the entire vehicle to one color).New Beach Lin Car wash asked her to take the vehicle to the shop where the paint job had been done so that they can ascertain and correct the issue at hand.Should you have any questions, please feel free to contact us at any time.Thank you.*** ** ***Property Manager*** *** *** *** *** *** *** *** *** ** ***Tel: *** ***Fax: *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I believe the manager is an unethical person and has unethical practices may be from his culture of his countrythe simple fact that he failed to inquire from the person who washed the car before he told me they are not respondible will win the case in small claims court and tell you his unscrupulous behaviorhowever I do not have the time to pursue the matter in court or with you furthur
I will be happy if uou can keep this complaint on file unresolved in case there are more complaints furthur down I believe Mr Trump president elect will keep his country folk in placeI have rated the company on Yelp as well as google to be a poor choice for expensive carsThank you
*** ***
I am a busy Doctor who will complain

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I believe the manager is an unethical person and has unethical practices may be from his culture of his country. the simple fact that he failed to inquire from the person who washed the car before he told me they are not respondible will win the case in small claims court and  tell you his unscrupulous behavior. however I do not have the time to pursue the matter in court or with you furthurI will be happy if uou can keep this complaint on file unresolved in case there are more complaints furthur down . I believe Mr Trump president elect will keep his country folk in place. I have rated the company on Yelp as well as google to be a poor choice for expensive cars. Thank you[redacted]I am a busy Doctor who will complain

To whom it may concern,
font-family: arial, sans-serif;">The complaint from [redacted] is a bit irrational.
[redacted] brought her vehicle to the establishment (09/02) and requested waxing service which included a car wash.
All services paid for were delivered and no issues were brought up to the establishment's attention.
Exactly two days later (9/05/2015) she brings the vehicle back to the establishment to point out that the waxing has caused a blemish to the side of her car door.
The floor manager immediately proceeded to ask the customer if there was a paint job done recently in which she acknowledge but mentioned that the paint job to the vehicle were done in other areas and not the door which had the blemish.
Furthermore, the floor manager assisted the customer by stating the the paint job was not done correctly which is the main reason as to why the wax did not fully soak in the blemished area (waxing of the car would bring the entire vehicle to one color).
New Beach Lin Car wash asked her to take the vehicle to the shop where the paint job had been done so that they can ascertain and correct the issue at hand.
Should you have any questions, please feel free to contact us at any time.
Thank you.
[redacted]Property Manager[redacted]Tel:  [redacted]Fax: [redacted]

Customer claims that the "scratch" allegedly happened at our facility. However, we must point out the the length and depth of the scratch cannot be made as we hand wash our cars. The scratch was clearly there prior to the wash and was confirmed by the employee handling the customers vehicle....

The customer was approached by the manager and the manager responded with the above answer. However, due to the customers reluctance to leave, the manager advised once more that this particular scratch was not a result of the employee's negligence but rather an attempt for a false claim by the customer. Customer refused to leave so the manager verbally gave him two options: 1) take us to small claims 2) call the local police.Customer left. 
We will not be compensating the customer for his negligence and false claims.