Beach Photography Hilton Head

PayQuicker has assisted this Customer many times over the past couple of years in an attempt to resolve her underlying issueAs per the agreed to Card Agreement, and the program we have in place with her paying company that she represents, the nature of these cards (prepaid debit cards) is a bit different than a “standard” credit or debit card and have slightly different functionality than credit cardsThese cards carry some bank approved feesWe make certain of informing the cardholders of the “best practice” use of the cards in order to avoid fees where possible, and create an enjoyable cardholder experienceWe’ve refunded her fees with each incident she’s called about, including with this most recent support incidentOur main goal with each discussion we have with the Customer is to clarify how and why these charges are occurring, but most importantly to explain exactly how to prevent them in the futureWe’ve been unsuccessful in that effortThe most recent fee she originally contacted us about was refunded prior to the end of our last Support chat session

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below After placing a call to my bank I was told I would have to go to the Branch for them to further assist me in this matter, which I am unable to do until the weekend, therefor I have yet to find out where my funds are and until I do, I would like to keep this complaint openThank youRegards, [redacted]

Good Afternoon, Here is the website address for Marshall's businesses: https://www.marshallyoungphotography.com/serviceshttp://www.mybeachphotographych...⇄ / Email:[email protected]: 843-714-9000Alt: 843-227-

Per the complaint received 7/26/via physical mail, this letter will address the complaint ID ***. The customer, *** ***, conducted a bank transfer to her personal bank on the 29th of June via our virtual payment interface. The account holder entered her banking
information incorrectly, and as such the transfer was later rejected by her personal bank, and returned to her account with PayQuicker on 7/15/The funds be rejected by the account holder's personal bank, and then need to be returned to usOn the 7/14/we replied to the account holder that the transfer would be back in the account within a few business days, and had been generated back to us on the daily bank transfer failure returns reportOn 7/15/the amount was returned in full to the account holderThe banking information was deleted on the date of return to ensure the account holder did not attempt a re-transfer to the inaccurate information providedTo date, the customer has not replied to our final response, and has yet to attempt another bank transfer with new informationPlease see the attached account screen shot in conjunction with the reply screen shot form our ticket system. Please let me know if you may need anything further, I can be reached by phone or emailThank you I Emily *** Customer Care ManagerPayQuicker

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I used that ATM before yes that is correct, it is by my house, however I am still maintain fraud on these transactions and I never gave my brother permission or the pin number to use this card and you are incorrect because there was two transactions that were attempted after the card was shut downif you use a third party processor then please have them contact me because I have been doing all the calling to your company guaranteedI have not missed one phone call from your company and again I do have a voice mail so your notes are fake as no one at all left me a messageMy complaint wont be resolved until I receive my money back from this company who is denying my claim for reasons per Pat are insane to mePat is the one who stated that I gave my pin to my brother that is a very statementPat said my claim was denied because I am not suppose to give my pin number to anyone and I HAVE NOT given that to anyoneThis whole situation I feel is in violation against me as a consumer and I wont stop till I get a refundIf they are not willing to assist then again please have your third party processor get in contact with meRegards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hi, This is a reply with regards to my complaint against PayQuicker, LLC on July 13, My complaint has already been settled and am happy with the resultThank you for your help. Many Thanks, *** ***

PayQuicker has assisted this Customer many times over the past couple of years in an attempt to resolve her underlying issue. As per the agreed to Card Agreement, and the program we have in place with her paying company that she represents, the nature of these cards (prepaid debit cards) is a bit...

different than a “standard” credit or debit card and have slightly different functionality than credit cards. These cards carry some bank approved fees. We make certain of  informing the cardholders of the “best practice” use of the cards in order to avoid fees where possible, and create an enjoyable cardholder experience. We’ve refunded her fees with each incident she’s called about, including with this most recent support incident. Our main goal with each discussion we have with the Customer is to clarify how and why these charges are occurring, but most importantly to explain exactly how to prevent them in the future. We’ve been unsuccessful in that effort. The most recent .59 fee she originally contacted us about was refunded prior to the end of our last Support chat session.

Disputing a transaction does not result in an automatic refund, there is an investigation that takes place for each disputed transaction.  In this case, there is reason to believe that the PIN was not reasonably protected by the cardholder.  There were no failed PIN attempts on these transactions, the correct PIN was used the first time. There were two declined transactions after the cardholder contacted PayQuicker, that is a result of closing the card.  The card was closed per the request of the customer.   If the cardholder wants to take further action, they should file a police report and pursue legal action against the perpetrator.  There is no further recourse for this dispute.

PayQuicker’s top priority is to provide timely and effective assistance to all customers, particularly when it relates to their money and banking activity. Ms. [redacted] did indeed initiate a transfer of her funds to her personal bank on April 28th,2017. It is indicated to customers when they...

initiate a transfer the typical transfer time frame to posting of the funds to their personal accounts. The customer’s first contact with us was on May 5th 2017. After we made several requests for additional information from her, it was eventually provided to our Support team and we were able to request a SWIFT confirmation through the EFT Processor, who reached out to the recipient bank on May 18th, 2017. the trace first resulted with a confirmation  that the funds of the transfer were properly and successfully submitted by the processing bank, but successive attempts for a response from the recipient bank (Bank of Nova Scotia) went unanswered. (follow up attempts were made on May 22nd, May 31st, June 6th, June 14th, June 22nd (escalated), June 28th, July 10th – all 2017). On May 31st, 2017 in our continuing attempt to best assist the customer, we requested from her a copy of her bank statement, specific to the recipient account that the funds were sent to. Those transaction records from the dates in question would have solidly confirmed if or that the funds had not posted to this account, which could then be used as factual evidence of same, for our further attempts to assist her. That request went unanswered and the customer went silent until March 5th of 2018 (10 months after our last communication). The EFT Processor has provided a letter of good faith indicating they successfully processed the transfer to the destination bank, and that bank did not reject nor decline the transfer. The letter can be presented to the customer's bank for confirmation.

Good Afternoon, Here is the website address for Marshall's businesses: https://www.marshallyoungphotography.com/serviceshttp://www.mybeach...⇄ / Email:[email protected]: 843-714-9000Alt: 843-227-1350

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.      After placing a call to my bank I was told I would have to go to the Branch for them to further assist me in this matter, which I am unable to do until the weekend, therefor I have yet to find out where my funds are and until I do, I would like to keep this complaint open. Thank you. Regards,  [redacted]

[redacted] was paid commission from [redacted] using PayQuicker's service.  PayQuicker's partner for ACH transfers did experience a minor outage between the time [redacted] was paid and 11/10/2016.  The service was restored on 11/10/2016 and notifications were sent out to [redacted]...

payees.  [redacted] has already transferred his funds as of 11/11/2016.

Good Afternoon, This commentary is to address the complaint filed by [redacted] M [redacted]. Attached are two documents, one which proves that the Dispute Form option was sent to this individual, another which proves the dates and times of contact attempted with this individual from our Customer Care...

Team (some attempts to contact the individual were not successful). PayQuicker is not responsible for the approval of dispute resolutions, we are instructed by our third party processor on how to handle such disputes. Based on the investigation conducted by our processor, this dispute request was not considered valid. We did not show any failed attempts or transactions with our processor that may show the transactions were not conducted by the account holder. It is noted that this ATM was used by the account holder in the past successfully. In the dispute submitted to our processor, the individual states that her brother did indeed know her PIN and had access to her card. Any and all decline fees incurred in this matter will be refunded as a courtesy by our compliance team. Our Customer Support Team has advised that the individual file a police report to assist her in the validity of her claim to obtain documentation. Thank you!