All payments are nonrefundableGuest occupied home for contracted datesNoise from a neighboring home does not warrant a refund under any circumstanceEspecially when complaint is related to foot traffic and is coming from a guest who chose to rent a lower level condo with rental above
HelloI've been in contact with customer that filed complaint, unfortunately he was not satisfied with our proposed resolution offerI've attached email chainThere was also a few phone calls but the gist of the interaction is in the emailsI'm happy to discuss/clarify if needed [redacted] ***Owner/Broker [redacted] [redacted] CaBRE # [redacted] San Diego Vacation Homes [redacted] | [redacted] www.710beachrentals.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The entire issue continues to stem that Mr [redacted] had prior knowledge - it was foreseen not unforeseen he failed to communicate this in advance - he failed his fiduciary responsibility as a legal licensed real estate agent in the state of California - we could've made other arrangements we got hammered more than any other tenant based on exactly where we were positioned within the building A complaint has already been filed with the California Bureau of corporations department of real estate if we need to seek legal remedies for the refund we will certainly do so - this is completely unacceptable My fiancé has been suffering issues with her asthma since the visit due to all of the combustion and hazardous materials that were breathed and that came through the windows which had no screens - an unreasonable request would be for us to accept 100% of the refund which we are not doing through the Revdex.com - the premium charged was exorbitant based on the services that we received Our family absolutely had it more difficult and challenging than any other tenant that has stayed there during this demolitionMr [redacted] violated the code of ethics as follows - REALTOR Code of Ethics: Standard of Practice 1-5, 1-10, 1-13, 2-1, 3- There is no argument that he failed to communicate in advance the information that was important to our family prior to arrival Respectfully we are requesting the 50% refund from his company on an amicable basis so this matter does not have to pursue legal options for a significantly greater amount - thank you for your time and consideration Regards, [redacted] ***
I have already communicated to guest that the best we can offer is a 15% refund of the rental rateHis claim is baseless as nothing illegal transpiredThe construction work that disturbed the guest had all the proper permitsWe are under no obligation to offer any refund; but, in an attempt to appease the guest we have offered somethingThis guest was one of many who rented this property around this time, all experienced the same inconvenience caused by the unforeseen circumstance of the neighbor's workNo others have acted this way as it is obvious we have no control over the activities of properties we do not manageThis guest is unreasonable with his requestHere is a section of the Terms & Conditions of rental agreementUNFORESEEN OCCURRENCES: Management will not assume liability for any loss, damage or inconvenience caused by but not limited to the following: weather conditions, natural disasters, pests, construction, acts of God, or other reasons beyond its controlThere shall be no refunds available as such instances are beyond the control of ManagementIt is highly recommend that Guest considers travel and/or rental insurance.I understand the Revdex.com has to listen to consumer complaintd but businesses should be protected from those that attempt to abuse the program simply because they do not get what they want
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Mr [redacted] and his company are governed by the California department of Corporations bureau of real estate he has a fiduciary responsibility to notify his clients of any adverse condition - he had prior knowledge and failed to do so had our family been notified of this disturbance that provided no quiet enjoyment of the premises that we paid a premium price for , we would have made other arrangements, which we had no opportunityHis company does not list his real estate license number on his website those other clients have no opportunity unless they do significant due diligence in an effort to file a complaint which I have on behalf of my family it is not reasonable nor is it fair to pay over $in one week for what we experienced the other members that were present in the three other condos within the building were extremely upset and had significant complaints - they have chosen the path of least resistance for their circumstance and situation to except the 15% refund Mr [redacted] had offered everyone however our family took the brunt of the demolition as we faced the building directly with multiple windows that had no screens - my fiancé has asthma and suffered significantly due to this glaring error of customer service in not having screens on the windows in addition to our core argument that Mr [redacted] failed to communicate this in advance to allow our family any opportunity of resolution During the past two weeks of our complaint with all four families, Mr [redacted] emailed myself along with the other members and guests that week a disclosure/notice on his website concerning his company is not responsible for unforeseen circumstances - The blunt truth is he did have prior knowledge as did his staff and we have witnesses to that effect but he failed to communicate in advance to my family and in fact sent an email to another family ( [redacted] ) the day of their arrival concerning the demolition next door - one of four families received this notice but no one ( including the [redacted] family) could do anything at that point (even if we all did receive the email which again did not take place) - this created a hardship on our family during our stay and we do not deserve to pay that premium based on the legal duty Of mr [redacted] as a licensed real estate broker to inform his clients of any nuisance which he did not do To this date of my writing Mr [redacted] still has not disclosed this issue on his website for this property nor does he have his real estate brokers license listed on any advertisement, including his website which is required by California law Regards, [redacted] ***
Beach Rentals is a great company and I love renting from themQuality properties
All payments are nonrefundableGuest occupied home for contracted datesNoise from a neighboring home does not warrant a refund under any circumstanceEspecially when complaint is related to foot traffic and is coming from a guest who chose to rent a lower level condo with rental above
HelloI've been in contact with customer that filed complaint, unfortunately he was not satisfied with our proposed resolution offerI've attached email chainThere was also a few phone calls but the gist of the interaction is in the emailsI'm happy to discuss/clarify if needed [redacted] ***Owner/Broker [redacted] [redacted] CaBRE # [redacted] San Diego Vacation Homes [redacted] | [redacted] www.710beachrentals.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The entire issue continues to stem that Mr [redacted] had prior knowledge - it was foreseen not unforeseen he failed to communicate this in advance - he failed his fiduciary responsibility as a legal licensed real estate agent in the state of California - we could've made other arrangements we got hammered more than any other tenant based on exactly where we were positioned within the building A complaint has already been filed with the California Bureau of corporations department of real estate if we need to seek legal remedies for the refund we will certainly do so - this is completely unacceptable My fiancé has been suffering issues with her asthma since the visit due to all of the combustion and hazardous materials that were breathed and that came through the windows which had no screens - an unreasonable request would be for us to accept 100% of the refund which we are not doing through the Revdex.com - the premium charged was exorbitant based on the services that we received Our family absolutely had it more difficult and challenging than any other tenant that has stayed there during this demolitionMr [redacted] violated the code of ethics as follows - REALTOR Code of Ethics: Standard of Practice 1-5, 1-10, 1-13, 2-1, 3- There is no argument that he failed to communicate in advance the information that was important to our family prior to arrival Respectfully we are requesting the 50% refund from his company on an amicable basis so this matter does not have to pursue legal options for a significantly greater amount - thank you for your time and consideration Regards, [redacted] ***
I have already communicated to guest that the best we can offer is a 15% refund of the rental rateHis claim is baseless as nothing illegal transpiredThe construction work that disturbed the guest had all the proper permitsWe are under no obligation to offer any refund; but, in an attempt to appease the guest we have offered somethingThis guest was one of many who rented this property around this time, all experienced the same inconvenience caused by the unforeseen circumstance of the neighbor's workNo others have acted this way as it is obvious we have no control over the activities of properties we do not manageThis guest is unreasonable with his requestHere is a section of the Terms & Conditions of rental agreementUNFORESEEN OCCURRENCES: Management will not assume liability for any loss, damage or inconvenience caused by but not limited to the following: weather conditions, natural disasters, pests, construction, acts of God, or other reasons beyond its controlThere shall be no refunds available as such instances are beyond the control of ManagementIt is highly recommend that Guest considers travel and/or rental insurance.I understand the Revdex.com has to listen to consumer complaintd but businesses should be protected from those that attempt to abuse the program simply because they do not get what they want
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Mr [redacted] and his company are governed by the California department of Corporations bureau of real estate he has a fiduciary responsibility to notify his clients of any adverse condition - he had prior knowledge and failed to do so had our family been notified of this disturbance that provided no quiet enjoyment of the premises that we paid a premium price for , we would have made other arrangements, which we had no opportunityHis company does not list his real estate license number on his website those other clients have no opportunity unless they do significant due diligence in an effort to file a complaint which I have on behalf of my family it is not reasonable nor is it fair to pay over $in one week for what we experienced the other members that were present in the three other condos within the building were extremely upset and had significant complaints - they have chosen the path of least resistance for their circumstance and situation to except the 15% refund Mr [redacted] had offered everyone however our family took the brunt of the demolition as we faced the building directly with multiple windows that had no screens - my fiancé has asthma and suffered significantly due to this glaring error of customer service in not having screens on the windows in addition to our core argument that Mr [redacted] failed to communicate this in advance to allow our family any opportunity of resolution During the past two weeks of our complaint with all four families, Mr [redacted] emailed myself along with the other members and guests that week a disclosure/notice on his website concerning his company is not responsible for unforeseen circumstances - The blunt truth is he did have prior knowledge as did his staff and we have witnesses to that effect but he failed to communicate in advance to my family and in fact sent an email to another family ( [redacted] ) the day of their arrival concerning the demolition next door - one of four families received this notice but no one ( including the [redacted] family) could do anything at that point (even if we all did receive the email which again did not take place) - this created a hardship on our family during our stay and we do not deserve to pay that premium based on the legal duty Of mr [redacted] as a licensed real estate broker to inform his clients of any nuisance which he did not do To this date of my writing Mr [redacted] still has not disclosed this issue on his website for this property nor does he have his real estate brokers license listed on any advertisement, including his website which is required by California law Regards, [redacted] ***