Beaches Air Conditioning and Heating, LLC

These people have to be on drugs we’ve. Been waiting for them to fix our air conditioner for over a month it’s always an excuse the receptionist screens the calls.she left me on hold for 30 mins.

AHS appears to assign this company as a preferred contractor with any HVAC, ductwork, etc. request opened (at least in Florida). This company appears to be an alleged scam company operating off revenue received from AHS warranty customers forced to deal with Beaches.
This company has no online website explaining their services, company information or receiving feedback on their work.
Their mailing address in Jacksonville is at a post office box rental location (Goin' Postal Jacksonville) and their alleged address seen on Yelp and a few other review sites for Orlando is owned by Prologis and leased to Brigg's Equipment.
Their BBB profile has the status of "being updated".
They don't answer the phone and don't return calls from voice mails.
They take the liberty of scheduling appointments without any consultation with the customer or any notice of scheduled appointments until the tech either arrives at your house or is on their way to your house.
Not sure how many additional RED FLAGS are needed to know this company is not legit and AHS continues to retain and assign them continuously.

I was lucky enough to be assigned to Beaches Air and Heating through my AHS home warranty. When they called from the office to schedule, the gal I spoke with was friendly and accommodating with my work schedule. The technician Lee, was professional, courteous and obviously very experienced. He located the problem and my HVAC system was back up and running as normal very quickly. He was also very patient in explaining everything and answering a few questions I had. I would recommend Lee and Beaches Air and Heating to anyone, excellent experience from the appointment call through the repair.

American home shield contracted beaches air to fix my a/c.they came out checked the unit and had to order a part .no one from beaches or ahs contacted me letting me know the part was on back order I tried to call beaches over 30 times with no luck.I called ahs several times and they tried to call beaches with no answer they said they where coming out on a Friday and never showed up then they called me the following Monday saying someone was coming out Tuesday 12-5 but no one showed up.I told ahs and they refused to send another company because beaches ordered the part.what a mess American home shield is a terrible company..

My AC was out so a service request was made. Tech came out on Wed, assessed and LEFT saying the work (refrigerant) would have to be RESCHEDULED. FINALLY I was able to call and get someone (AFTER I WAS TOLD I'LL CALL YOU BACK) and was told, " we overbooked Friday so you'll be scheduled for Monday, 3 to 8pm. I was INITIALLY SCHEDULED for Wednesday. If this every gets resolved, I will NEVER use Beaches again and will be vocal in telling my friends not to.

If I could give them a zero or a negative number I would. Beware and do NOT use this company. I wish we had read the reviews prior to accepting them as our service provider. This is by far the most exhausting experience dealing with a so called business. I’ve never had to exercise this amount of patience with a company. NEVER AGAIN. We were assigned to Beaches Air Conditioning and Heating in Jacksonville FL by American Home Shield (AHS), our home warranty company, after a service request because our air conditioner was not cooling. We had several of their technicians sent out to repair our AC. Since May 10th (of which we came out of pocket $160 for Freon). Just in the last 3 weeks techs have been to our home 5 times. Each saying something or finding something different. Throughout this stressful process I have been the one calling the company for updates, twice for scheduling, and it should have been the other way around. A week ago I was told a manager would be giving me a call. Needless to say, there was no call. We were genuinely giving them the opportunity to complete the job as they were the same company to first service the AC in May (now my thought is they were the ones who initial damaged the unit, an endless sabotage).
It has been a range of 83-87 degrees inside the house. We have small children, one is an infant. We've been inconvenienced with staying with a family member for nearly a MONTH. Because of their company’s inadequacy and un-professionalism. I have been EXTREMELY patient. We feel like they are getting over on us and we are not a priority.
When a third technician was sent out, he called because he went to the wrong address, a simple difference is Drive vs. Place. At some point a little over an hour passes and I look outside to see the company van was not in the driveway. I checked the garage and he was not there. Later he sent a text saying he hollered into the house from the garage (a laundry room with a loud dryer going and a closed interior door) and said he waited in the garage 5 minutes. I have no idea how long he was gone. I responded that it was unprofessional, as I have a front door with a door bell and a phone number he could have notified me, of which he had because he called prior to arriving when he was at the wrong address, and that I would be requesting another technician. He replied with a smart comment about me not wanting to read a text and he was doing us a favor by ordering a new part instead of repairing it. I blocked his number so any other responses was not received. How unprofessional of them. AGAIN. I left a voicemail with the company, expressing my frustrations, because here we are again inconvenienced and accommodating our rearranged schedules to still have the job not complete. Of course no one called from the office, I had to call them, days later.
This past Wednesday, which was supposed to be the date for the OFFICIAL repair, the tech Cory took our unit apart, took out the A-Coil and said he had to go get the ordered part from Daytona Beach and he would be back in an hour, he also said he required payment, and we paid them $875 (for Freon). 3 hours later I called the office several times until someone called me back, a representative, she said the tech asked her to call because he was still waiting on the part, the place was closing in an hour and he was going to wait until then to see if it would come in, and that he'll contact me. At that point I ended the call. The remainder of the day no call. The next day, Thursday no call, not from the tech and not from the office. Bear in mind my husband and I have made sacrifices with our schedules to accommodate the hours they scheduled the techs. Today, Friday, I called the office several times until someone answered, I asked with whom I was speaking with, she said Renee, and I asked for my call to be escalated to a manager, she stated she was a manager. I continued, a bit relieved thinking that I would get somewhere finally with this company because I was speaking with someone from management. NOT. As I was very calmly explaining my experience she cut me off saying she spoke with me yesterday and I hung up on her. I never spoke with anyone Thursday, however, it was Wednesday and I ended that call, I did not “hang up on her”, as she was not speaking when I ended that call. As for my understanding the last thing of importance during that call was she stated Cory (the tech) would call. While I’m explaining this she continuously talks over me and I tell her she’s not listening, and SHE hangs up. At this point I am beyond annoyed that such un-professionalism and rudeness is occurring from a company being paid to do a professional job. I immediately called back. And spoke with Renee again, still very calmly. As I’m speaking I became emotional while I’m explaining my experience with tears. At no point did she apologize for our bad experiences with their company or empathy. The delays, their lack of professionalism, lack of communication in any form of correspondence, and no skills to adequately complete a service. She begins to talk over me again, says we can find another vendor multiple times. I then have no patience to give to this company anymore and said they we’re full of b[censored]. Of course SHE hangs up again. The truth hurts sometimes.
I have NEVER dealt with such an inadequate, inconsiderate, unprofessional (I cannot say that enough, because it’s the very minimal you should offer as a business), inconsistent and unreliable company ever. We STILL do not have a working AC. I have requested AHS submit a vendor change. We were told because this company has the work-order and the new ordered part (a LIE), they will have 24-48 hours to respond. In so many words we will have to wait for them release the work order. They will need to return our A-Coil and refund our $875, it should also be the $160 from May. But waiting a few more days, even a week to not have to deal with this company and finally prayerfully be assigned a professional company that knows what they are doing.
As for Beaches Air Conditioning & Heating, the integrity of this company from their management to technicians is zero. They are careless, meaning they do not care about you as a customer and clearly arrogant enough to think they will continue to gain business without any concern about the customers, of whom they would have no business if it weren’t for us.

We are sorry that she feels as if she was deceived We reuse refrigerant when possible, and in this case it was not recommended due to contaminationWe cannot help how much of the refrigerant cost that her warranty covers and/or does not coverWe also do not " make up" diagnostics, and would be more than happy to discuss this with her again if she would like to call our office

Beaches Heating and Air has been to my house over 4 times since July. They have replaced the coils, been back 2 months later to fix the coils they didn't install correctly and openly admitted. They also have been back multiple times for not putting enough coolant in the system. The first time he shorted it 2 pounds after he installed the coils. Then came back another time and it was a different guy who said the previous guy didn't tighten something on the new coils so all the coolant leaked out. Here we are 3 months later and it is now not working properly again. When I called customer service they said they cant do anything because it has been over 30 days. So over 4 visits in 4 months and then the unit you worked on 4 separate times inst cooling again and they won't help without wanting to charge me again. They also did not report that it was their fault to my home warranty so I had to pay the home warranty multiple times for something that was their fault. Horrible customer service and they obviously do not know what they are doing or how to properly fix an ac unit. Homeowners beware!

We are sorry that she feels as if she was deceived.  We reuse refrigerant when possible, and in this case it was not recommended due to contamination. We cannot help how much of the refrigerant cost that her warranty covers and/or does not cover. We also do not " make up" diagnostics, and would...

be more than happy to discuss this with her again if she would like to call our office.