Beachside Painting

We have been out of our WWA-rented home for over a year and a half, but I still feel it necessary to submit this reviewI want to take advantage of every possible avenue to warn others about this companyI'll also say that I'm clearly not the only one who has been mistreated by Wilson West, considering the terrible Google ratings and D+ Revdex.com ratingWe rented a home through Wilson West for almost two yearsDuring that time, we experienced terrible service, beginning with: two weeks after we moved in, a pipe burst in our kitchenWater was everywhere and the kitchen had to be completely torn apart and redoneWhile I'm sure this was a headache for the homeowners, it took OVER A MONTH before we had our kitchen back togetherI basically had to take over management of the process since WWA did very little to move things alongCalls went unanswered and un-returned for long periods of timeWe were not compensated appropriately for the time we spent living in a home that was in clear violation of the lease we signed Aside from this instance, we had several maintenance requests that took several days to resolve and some that were not resolved at allOn two occasions, I submitted maintenance requests online and had to call Wilson West to ask about statuses because we had not heard anything after several days (even though their website indicated hours) Finally, the coup de grace came in our final yearI requested a move-out date that was earlier than the agreed upon lease end dateWWA, after speaking with the homeowners, indicated they would allow this at no additional penalty provided we gave 60-day notice, which we didI contacted WWA closer to the move-out date and asked what the pro-rated rent amount would be since we were moving out mid-monthThey provided this amount and it was paid on timeThree days (!!!) before our move-out date, we were contacted by WWA and asked to pay additional money for a full month of rentWhen we refused because of the agreed upon terms (and the lease had no stipulation about paying for a full month when moving out mid-month), WWA subsequently deducted the funds from our security depositThey refused to return the stolen money and instead deflected to the homeownersNeedless to say, I filed a complaint with the [redacted] but chose not to file a claim in small claims court because the amount was not worth the headache and inconvenience of going to courtI've seen other reviews online that indicate WWA has misused security deposit funds in very clear lease violationsIt's beyond me how the REC continues to allow this company to operate in its existing capacity I can only hope someone who is considering either renting through WWA or using WWA to manage or sell their property sees this review and decides to change their mindThis company is poorly managed, there is no internal communication and lots of internal handoffs, they never answer the phone, they steal, they take advantage of tenants and homeowners alike, and they generally have no idea how to effectively manage propertiesAs I mentioned, it's clear based on the Revdex.com complaints and all online ratings, that I'm not the only one with these opinionsPlease beware of this awful company!!

UPDATE: The house has been on the market 60+ days, and is still not rentedweeks ago we received an email from the agency stating since the utilities would need to remain on, we would still have access to the house to monitor activityYesterday, we get an email stating, we must turn in the keys, but continue to pay rent, care for the lawn, and pay the utilities but the alarm system must be disconnectedMind you, the house was broken into last July day prior to us moving in, but Wilson West claims we will still be responsible for the home, but will not have access to it Who in their right mind, would accept this risk? We are financially responsible for the house, and everything else, but we cannot access it? Moral of the story, find a new agency!
Oh and the owner threatened to take me to court for leaving a negative review, but everything posted has been facts, and email traffic has been saved :)
Giving them a star is being nice, too bad Google didn't offer a star rating, because this company would get it :) a little rundown of what we are dealing withOur lease was not originally through this company, but our previous company was sold to them ( big mistake by the way)We are a military family that just recently separated from the service, we have rented through several different agencies but have not dealt with any like this companyOur home that we rented will be going on the market soon, and of course we know we are responsible for the rent until our lease is up or until our home is rented, but this company also felt that the amount of work to list the house is equivalent to 1,dollarsYikes! This isn't even in our contract, and when we ask them to provide a breakdown they can only list a market fee of They don't even go above and beyond to ensure their tenants are happy, hence the reviews belowThe positive review was posted by the owner, I guess he is trying to up their ratingsIs this a company you would want to rent from!? Is this a company you would want your tenants to deal with? they didn't even do a month walk thru on our house, really?? What type management is that and why are you paying them to manage your home?? I feel bad for any tenants or owners that have to deal with this company, especially their rude employees

We have been out of our WWA-rented home for over a year and a half, but I still feel it necessary to submit this review. I want to take advantage of every possible avenue to warn others about this company. I'll also say that I'm clearly not the only one who has been mistreated by Wilson West, considering the terrible Google ratings and D+ Revdex.com rating. We rented a home through Wilson West for almost two years. During that time, we experienced terrible service, beginning with: two weeks after we moved in, a pipe burst in our kitchen. Water was everywhere and the kitchen had to be completely torn apart and redone. While I'm sure this was a headache for the homeowners, it took OVER A MONTH before we had our kitchen back together. I basically had to take over management of the process since WWA did very little to move things along. Calls went unanswered and un-returned for long periods of time. We were not compensated appropriately for the time we spent living in a home that was in clear violation of the lease we signed.

Aside from this instance, we had several maintenance requests that took several days to resolve and some that were not resolved at all. On two occasions, I submitted maintenance requests online and had to call Wilson West to ask about statuses because we had not heard anything after several days (even though their website indicated 24 hours).

Finally, the coup de grace came in our final year. I requested a move-out date that was earlier than the agreed upon lease end date. WWA, after speaking with the homeowners, indicated they would allow this at no additional penalty provided we gave 60-day notice, which we did. I contacted WWA closer to the move-out date and asked what the pro-rated rent amount would be since we were moving out mid-month. They provided this amount and it was paid on time. Three days (!!!) before our move-out date, we were contacted by WWA and asked to pay additional money for a full month of rent. When we refused because of the agreed upon terms (and the lease had no stipulation about paying for a full month when moving out mid-month), WWA subsequently deducted the funds from our security deposit. They refused to return the stolen money and instead deflected to the homeowners. Needless to say, I filed a complaint with the [redacted] but chose not to file a claim in small claims court because the amount was not worth the headache and inconvenience of going to court. I've seen other reviews online that indicate WWA has misused security deposit funds in very clear lease violations. It's beyond me how the REC continues to allow this company to operate in its existing capacity.

I can only hope someone who is considering either renting through WWA or using WWA to manage or sell their property sees this review and decides to change their mind. This company is poorly managed, there is no internal communication and lots of internal handoffs, they never answer the phone, they steal, they take advantage of tenants and homeowners alike, and they generally have no idea how to effectively manage properties. As I mentioned, it's clear based on the Revdex.com complaints and all online ratings, that I'm not the only one with these opinions. Please beware of this awful company!!