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Beachwalker Inn

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Review: I booked a room for 2 nights at the Beachwalker Inn through Booking.com for August 3-5, departing on the 5th. Upon arrival, they charged my credit card for both nights up front. When I went to the room with my daughter, it was not at all as described on the website. It smelled musty and old. Blankets were musty and stained. The paint was chipping off of the walls in the bathroom. The toilet was not bolted down and rocked when I used it. The grout in the tile was filthy. The room clearly hadn't been updated in 50 years, or so. After looking around for 5 minutes, we decided we couldn't stay there and went looking for another hotel. After driving around and talking to other hotel clerks who said they would "never recommend the Beachwalker to guests", we finally we able to secure another room, so we went back to the Beachwalker to get a refund.The girl at the desk said she would need to talk to the owner. She called him and he refused to issue a refund for the first night, saying we had already spent an hour in the room, so he could not refund the money. I asked to speak to him and did so by phone. He was very belligerent, unprofessional, and not customer-friendly. He offered to give me another room, which I did not want, due to the uncleanliness of the hotel. He would not, however, budge on issuing me a refund for the first night. He was very unpleasant and rude to me.When I hung up the phone, the clerk refunded the full amount saying she had to do that, then recharge me for the first night!! I probably should not have handed her back my card, but she was in tears and at that point, I was so frustrated, I wasn't thinking clearly. She charged my card for the first night - again - and I left.I immediately called my credit card company and filed a complaint. They said I am well within my rights to dispute the charge and are currently working on it.This hotel is not clean, updated, or safe - in my opinion. It should not be listed on anyone's website as recommended.Desired Settlement: I want a full and complete refund, including all taxes and fees, for the first night's charge at this hotel.I would also like them removed from any websites that recommend them for travelers.

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Description: HOTELS

Address: 501 S. Ocean Avenue, Cayucos, California, United States, 93430

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