Beachwood Golf Club

Mr [redacted] had been contacted on several occasions by parts/service that the key was in and he needed to pick it upHe had asked the service manager to mail it and he advised him that if this is a key Motor Werks is supplying and we need for him to bring the car in to program the keyHe advised he was paying to have it programmed himselfHe asked to have key mailed to him and the service manage was to check into it by contacting sales repI do not see any communication by sales rep and Mr [redacted] It is our policy and enforced by parts that keys are never to be mailed/shipped to a customerThis is for the protection of the customer and ensure it is going to the owner of the vehicleThis is also to ensure there are no issues with the keyOnce the key leaves our possession we are no longer responsible however in most cases with parts there is a manufacturer warrantyWe do apologize that this has taken this long to come to some form of resolution to accommodate the customerIt appears sales was unaware of the situation The key has been [redacted] on 9-14- [redacted]

Mr. [redacted] had been contacted on several occasions by parts/service that the key was in and he needed to pick it up. He had asked the service manager to mail it and he advised him that if this is a key Motor Werks is supplying and we need for him to bring the car in to program the...

key. He advised he was paying to have it programmed himself. He asked to have key mailed to him and the service manage was to check into it by contacting sales rep. I do not see any communication by sales rep and Mr[redacted]. It is our policy and enforced by parts that keys are never to be mailed/shipped to a customer. This is for the protection of the customer and ensure it is going to the owner of the vehicle. This is also to ensure there are no issues with the key. Once the key leaves our possession we are no longer responsible however in most cases with parts there is a manufacturer warranty. We do apologize that this has taken this long to come to some form of resolution to accommodate the customer. It appears sales was unaware of the situation.  The key has been [redacted] on 9-14-18 [redacted]