Beacon Building Products Reviews (%countItem)
Beacon Building Products Rating
Address: 2815 Hill Ave, Toledo, Ohio, United States, 43607-2928
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I ordered windows through Allied and after they were installed I noticed a scratch and a smear between the windowpanes. I called them and talked to a salesman (***) and he told me the company would send a new window without the vinyl frame and I would have to pay the labor for someone to fix it. I told him I should get a whole new window with the vinyl frame. The guy that installed the window said he wasn't qualified to do this. So that means that I would have to pay another contractor to reframe this window (picture window) when it was the company's fault. The sales guy was rude (***) and actually accused me and the contractor of maybe putting the scratch on the window. Problem is, some of it is between the panes. He wouldn't even contact the window company for me and plead my case. I had to do it and the company agreed to make it right. I will never order anything from Allied Building Products (Hill Ave. in Toledo, Ohio) again. They are NOT customer friendly.
Hi,
We're sorry that you feel that your experience with us was anything less than stellar. Unfortunately, when it comes to most of the materials that we sell, we are at the mercy of the manufacturer's warranties. In this case, with PlyGem Windows, their warranty, as unfair as it may seem, only covers parts and material - it does not cover labor - something beyond our control as a distributor of their products.
***, was doing everything in his power to provide the best solution for you that he had available, but it was beyond him our our company to do anything more.
I'd be happy to talk more about this with you. Feel free to call me anytime on my cell phone at ***-***-***.
***
Branch Manager