Beacon Credit Union

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Beacon Credit Union is in receipt of your request for assistance from the Revdex.com of Western VirginiaWe appreciate the opportunity to respond to your concerns regarding your checking account and the overdraft charges applied to your account
Upon review of the charges in question
and the history of the account, Beacon Credit Union cannot offer any further return of fees Beacon Credit Union is acting in accordance with the Beacon Credit Union Rate & Fee Schedule Truth-In-Savings Disclosure for Deposit Accounts disclosure section Fees and Charges“A fee maybe imposed for overdrafts created by checks or by electronic means, as applicableSee Fee Schedule for each fee amount.”
All accounts opened with Beacon Credit Union are provided with current Truth-In-Savings Disclosures as required by United States Federal guidelines and account holders are required to sign receipt of these policies to open an account Our records indicate that the account holder had been advised of these policies and Beacon Credit Union has signed documentation to that effect All current disclosures are available to members on our website, in our branches and by request through mail services.
The account holder in question had been advised on multiple occasions that they had exceeded their account balances and had over drafted their account Beacon Credit Union, in the interest of providing customer service and support, refunded overdraft charges on multiple occasions In each instance, Beacon Credit Union reminded the account holder of the Truth-In-Savings disclosure and the Rate and Fee schedule that they had agreed to as part of their membership with the credit union and these policies would need to be enforced if account overdrafts continued
Based on our review, the account holder continued to overdraft their account without indication of altering their behavior and Beacon Credit Union could no longer provide courtesy reimbursement of overdraft charges
We understand that you have many choices when choosing a financial services providerWe appreciate that you have chosen Beacon Credit Union as your banking partner and hope that you will continue to allow us to be of service to youIf you have further questions concerning your account, please contact Beacon Credit Union member services at *-***-***-***
Sincerely
*** ***
Vice President of Business Development
Beacon Credit Union

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Beacon Credit Union loan services have reviewed the records regarding Ms. [redacted] . [redacted]. 
Ms. [redacted] continues to have a joint credit card account with Mr. [redacted] A. [redacted].  Although modifications were made to Ms. [redacted]s other joint accounts at Beacon Credit Union to reflect her change...

in marital status as requested, Ms. [redacted] and Mr. [redacted] did not close their joint credit card account by paying the outstanding balances and closing the card.
In order for a joint credit card account to be closed any and all outstanding balances must be paid on the credit card to be closed.   A joint holder cannot simply be removed from a loan account by request with outstanding debt left on the account.  The loan (credit card) is considered on it's own and must be closed with complete payment.
In order for Ms. [redacted] to be removed from the joint credit card, the balance needs to be paid in full and the account closed by both individuals.
[redacted]
V.P. Business Development
Beacon Credit Union

The account in question is joint
account for [redacted] and [redacted] where Mrs. [redacted] was added to the
account in April of 2014. Their joint account went negative and charged off in
September 2014.  All reasonable efforts were made to contact the account holders
in accordance with...

Beacon Credit Union policies and procedures and state and
federal laws.
Mrs. [redacted] requested to become
a joint account holder on her sons account. 
As in all requests for joint access, Beacon Credit Union requires both
parties (the account holder and the joint account holder) to document their
request and sign documents which include all disclosures and obligations to the
account holders.  Upon completion of
these documents the account holders (primary and joint) are provided copies of
these documents for their records. Beacon Credit Union maintains documents on
file to this effect that verify our claims in accordance with NCUA regulations.
It is made clear at the time of
account signing that all account holders (primary and joint) are held
responsible for the account equally.  The
reason all account holders who have access to the account are held equally
liable is that it is impossible for Beacon Credit Union to restrict behavior on
the account by any legally signed account holder.  The same policies are held by any financial
institution where joint access is held on accounts (savings, loans, credit
cards, etc).
The level to which Beacon Credit
Union pursues claims against accounts is held at our discretion in accordance
with state and federal law. Where applicable, Beacon will send one letter – to
primary and joint account holders.  After
a reasonable time for the account holders to respond, we submit charge offs still
within the statute of limitations from the date of their charge off (which is 5
years) to a third party collector.
We consider the rest of the
details pending and subject to consumer privacy laws.

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was no resolution offered.  Beacon states that they see nothing that was done incorrectly however if I am a joint owner - why was I never notified by either mail or phone call.  I was unaware that the account was negative & per the statement of the collection agency, no type of notification went out until 1 year later & no other notification after that.  I think that if the credit union really cared to collect money, they would put more effort into contacting the so called owners of the account. I was never given any type of documentation of me being the joint owner - what was told to me in the office that day was different from what this response states regardless of that paperwork that they retain.  Of course, the conversation is a he said, she said case whereas nothing can be proved otherwise.  I am extremely disappointed in how the credit union handled all of this & will let it be known to whomever will listen how they do business.    
Regards,
[redacted]

Review: I was contacted by CU Recovery - the lady's name was [redacted]) and advised that I owed $420.58 to Beacon CU (account number [redacted]). After questioning why - she explained to me that my son had a checking account there & 6 months after it was opened, I went in just to be a person to be able to deposit & withdraw money in emergencies. I made it perfectly clear to the lady in the office (right side - lady with a lot of eye makeup) that I was not to be financially responsible for this account. She agreed but had me sign the paper anyhow - in which I was not given a copy. Anyhow - after talking to the collection office, I was made aware that this debt had been sent to them after they have been trying to collect for going on 2 years. I was never contacted until now. This [redacted] lady told me the addresses that collection was sent out to but none were mine. Also she mention that the before sending it over to them, the bank did not try to collect this from anyone for more than a year. As I expressed to the collection agent, this should have come to my attention prior to it being sent over to them "IF" I was a responsible party. I've received calls from them on several occasions (2/9/16, 2/11/16, 2/17/16, 2/19/16) and they really have no answers for me why the loan officer at the bank lied to me as well as not giving me a copy of what I signed. My son is currently incarcerated and as I advised them of this on a few occasions when they called. I do not feel that I should be responsible for this debt especially since the collection was not worried about until 2 years down the road as well as I believe the bank loan officer was dishonest with me.Desired Settlement: I would like my name strickened from this - completely taken off of this and removed. If this was my debt, I would pay it as I pay all of my bills. I do not want this to be sent to the credit report or show bad on me.

I'm thoroughly disappointed in how Beacon handled this and now how the collection agency has - I feel like with all the calls - that I'm being harassed.

Business

Response:

The account in question is joint

account for [redacted] and [redacted] where Mrs. [redacted] was added to the

account in April of 2014. Their joint account went negative and charged off in

September 2014. All reasonable efforts were made to contact the account holders

in accordance with Beacon Credit Union policies and procedures and state and

federal laws.

Mrs. [redacted] requested to become

a joint account holder on her sons account.

As in all requests for joint access, Beacon Credit Union requires both

parties (the account holder and the joint account holder) to document their

request and sign documents which include all disclosures and obligations to the

account holders. Upon completion of

these documents the account holders (primary and joint) are provided copies of

these documents for their records. Beacon Credit Union maintains documents on

file to this effect that verify our claims in accordance with NCUA regulations.

It is made clear at the time of

account signing that all account holders (primary and joint) are held

responsible for the account equally. The

reason all account holders who have access to the account are held equally

liable is that it is impossible for Beacon Credit Union to restrict behavior on

the account by any legally signed account holder. The same policies are held by any financial

institution where joint access is held on accounts (savings, loans, credit

cards, etc).

The level to which Beacon Credit

Union pursues claims against accounts is held at our discretion in accordance

with state and federal law. Where applicable, Beacon will send one letter – to

primary and joint account holders. After

a reasonable time for the account holders to respond, we submit charge offs still

within the statute of limitations from the date of their charge off (which is 5

years) to a third party collector.

We consider the rest of the

details pending and subject to consumer privacy laws.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There was no resolution offered. Beacon states that they see nothing that was done incorrectly however if I am a joint owner - why was I never notified by either mail or phone call. I was unaware that the account was negative & per the statement of the collection agency, no type of notification went out until 1 year later & no other notification after that. I think that if the credit union really cared to collect money, they would put more effort into contacting the so called owners of the account. I was never given any type of documentation of me being the joint owner - what was told to me in the office that day was different from what this response states regardless of that paperwork that they retain. Of course, the conversation is a he said, she said case whereas nothing can be proved otherwise. I am extremely disappointed in how the credit union handled all of this & will let it be known to whomever will listen how they do business.

Regards,

Business

Response:

Ms. [redacted] signed documentation in Beacon Credit Union offices that clearly define what a joint account is and the responsibilities of all parties on the account. These types of disclosures are standard policies as defined by banking regulations and are found at all institutions regulated by the federal government. Beacon Credit Union has clear documentation on file of Ms. [redacted] acknowledging this agreement with her signature. Once again, a standard account agreement all federal institutions require account holders to sign.As a member owned institution, we service all member accounts equally and without regard to discrimination. Accounts in delinquency are expected to be brought into balance and all signed account holders are held equally liable as clearly defined in the account agreement signed by Ms. [redacted]. If Ms. [redacted] would contact a Beacon Credit Union representative by phone or in branch we would be happy to assist in bringing her joint account into balance. Our toll free number is [redacted].

Consumer

Response:

I have reviewed the response & there is no offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regardless of their policies, if I was truly a responsible party on this account some type of correspondence would have been sent to me or phone calls made to me prior to more than a year passing. If this is the way that all of their business is handled, I'm surprised if they ever collect anything that is due to them or have any account holders left. I have heard on other occasions the problems people have had with this branch / Beacon Credit Union in general & I will be making it known to anyone and everyone the issues that I've had. I work for a multi million dollar company and work continuously with problem cases / complaints and this certainly isn't the way that things are handled if the company wants to collect money or retain a client. I'm very disappointed in Beacon Credit Union and will let this be known.

Regards,

Review: I have learned recently that the promise that was made to me when I opened my checking account was a lie. I was told that no checks or debits would be returned. As of today approxiametely four have been returned costing several additiional money having to be paid out of pocket. Today I was told that only debit transactions will not be returned. However I know this is a lie because I once had the card declined with money in the account. Most recently a check was returned for $29.10. The bank charged a fee to return that check and the store is charging $50 and banning us from writing anymore checks. This store is the only in the rural community that I live in so this is a big deal to my family of seven. I called the customer service number yesterday, the representative I spoke with told me that the check shouldn't have been returned, that she would ensure the issue was addressed and a note was going to be made to even reach out to that store. After to speaking to two customer service representatives today, they are refusing to honor what the customer service representative said that she was going to do yesterday. I have gave them ample opportunity to correct the situation and they refuse.Desired Settlement: I would like them to call the store like they said they were and refund me the fees associated with returning the check at the least.

Business

Response:

Beacon Credit Union is in receipt of your request for assistance from the Revdex.com of Western Virginia. We appreciate the opportunity to respond to your concerns regarding your checking account and the overdraft charges applied to your account.

Upon review of the charges in question and the history of the account, Beacon Credit Union cannot offer any further return of fees. Beacon Credit Union is acting in accordance with the Beacon Credit Union Rate & Fee Schedule Truth-In-Savings Disclosure for Deposit Accounts disclosure section 13 Fees and Charges. “A fee maybe imposed for overdrafts created by checks or by electronic means, as applicable. See Fee Schedule for each fee amount.”

All accounts opened with Beacon Credit Union are provided with current Truth-In-Savings Disclosures as required by United States Federal guidelines and account holders are required to sign receipt of these policies to open an account. Our records indicate that the account holder had been advised of these policies and Beacon Credit Union has signed documentation to that effect. All current disclosures are available to members on our website, in our branches and by request through mail services.

The account holder in question had been advised on multiple occasions that they had exceeded their account balances and had over drafted their account. Beacon Credit Union, in the interest of providing customer service and support, refunded overdraft charges on multiple occasions. In each instance, Beacon Credit Union reminded the account holder of the Truth-In-Savings disclosure and the Rate and Fee schedule that they had agreed to as part of their membership with the credit union and these policies would need to be enforced if account overdrafts continued.

Based on our review, the account holder continued to overdraft their account without indication of altering their behavior and Beacon Credit Union could no longer provide courtesy reimbursement of overdraft charges.

We understand that you have many choices when choosing a financial services provider. We appreciate that you have chosen Beacon Credit Union as your banking partner and hope that you will continue to allow us to be of service to you. If you have further questions concerning your account, please contact Beacon Credit Union member services at *-[redacted].

Sincerely

Vice President of Business Development

Beacon Credit Union

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: I received notice from [redacted] that my credit limit was being reduced due to delinquency on my credit report. After researching this, I found that I was still on a joint account with my ex-husband. I personally went to Beacon Credit Union to discuss this. I was advised that I couldn't be taken off the account because it is now delinquent and my ex needed to apply for his own line of credit. We were legally separated in September 2012 and WE both went to BCU to remove my name from all accounts and was told this was done. However, know it appears that I wasn't taken off the credit card account but documentation supports I am no longer on the checking and car payment accounts. According to all 3 credit reports delinquency started in Feb 2015. We have a legal separation agreement as of 9/2012 that I am no longer responsible for his financial debts. We were divorced in October 2013 and I am now remarried. I spoke with [redacted] at the local BCU branch and she advised I should speak with [redacted]. I spoke with her originally and do not feel this situation was handled. I asked to speak with someone in higher position and was advised that couldn't give out any information. Also I never received any notification that this account was delinquent either since 2/2015. I hope you can assist me in this matter.Desired Settlement: To have my name removed from joint account with my ex-husband [redacted]

Business

Response:

Beacon Credit Union loan services have reviewed the records regarding Ms. [redacted] . [redacted].

Ms. [redacted] continues to have a joint credit card account with Mr. [redacted] A. [redacted]. Although modifications were made to Ms. [redacted]s other joint accounts at Beacon Credit Union to reflect her change in marital status as requested, Ms. [redacted] and Mr. [redacted] did not close their joint credit card account by paying the outstanding balances and closing the card.

In order for a joint credit card account to be closed any and all outstanding balances must be paid on the credit card to be closed. A joint holder cannot simply be removed from a loan account by request with outstanding debt left on the account. The loan (credit card) is considered on it's own and must be closed with complete payment.

In order for Ms. [redacted] to be removed from the joint credit card, the balance needs to be paid in full and the account closed by both individuals.

V.P. Business Development

Beacon Credit Union

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It was not addressed why I was not notified of the delinquency on this account. Also no one told us to close the account to remove my name. I was told that everything was taken care of.

Regards,

Business

Response:

The Virginia State Uniform Commercial Code (VA LAW) sets the requirements for handling loan contracts.

Credit Cards are a loan contract and are subject to all State and Federal laws. In order to change a loan contract, that contract must be stricken (closed). Loans are closed by payment in full. Funds for payment could be cash or could be a transfer of funds to a new loan. The credit card in question was left open and by state law all contractual agreements on the loan were still in effect for all parties on the loan.

The lawyer that handled the divorce settlement should have helped to clear this up. The credit union is a facilitator/ provider of services. We cannot function as the attorney to determine the appropriate action.

Beacon Credit Union suggests making an appointment in advance at one of our branches and have a branch manager help explain a couple options, however, the option of simply removing a persons name from an open loan contract will not be possible under VA LAW.