Beacon Medical Services

Both the Director of Patient Financial Services and the CEO
of Beacon have spoken at length with Mrs[redacted] regarding her complaint. The claim has been resubmitted to Aetna, and
a letter was sent via email on February 17, to Mr and Mrs[redacted] (copy
attached)
assuring her that should the insurance deny the claim for timely
filing, the charges would be adjusted off, and her credit has not been
affected
February 17,
[redacted]
Mrand Mrs[redacted]:
Date of Service:
August 30,
This is to confirm that your account has been pulled back
from Wakefield & Associates, and we have billed your claim to Aetna. If Aetna denies the claim for timely filing,
an appeal will be filed. Should Aetna
uphold their denial, the balance will be adjusted off
We have confirmed with Wakefield & Associates that
your credit rating has not been affected
Please let me know if you have any questions
Sincerely,
*
[redacted]
Beacon Medical Services
303-306-

Initial Business Response /* (1000, 6, 2015/09/14) */
[redacted] was an adult at the time the services were rendered. Beacon sent the billing statements to the address provided by the facility: [redacted] Fort Collins CO XXXXX. Beacon sent 3 statements and a precollect letter...

notifying the patient that the account would be turned to collections if it was not paid. The statements were sent on 3/10/15, 4/12/15, 5/11/15 and 6/1/15(Precollect). Beacon received no response from the patient, and no mail was returned as undeliverable. The patient's account was sent to collections on 7/13/15 [redacted] and [redacted] mailed their first notice on 7/17/15 to the patient/guarantor. [redacted] did not receive returned mail. On 7/24/15, [redacted] attempted to call the patient but there was no answer on the number called, which was also provided by the facility (XXX-XXX-XXXX). [redacted] received a message from the patient on 7/24/15. They then received a call from the patient's mother on 7/24/15. They told patient's mother that since the patient was an adult, they could not speak with her about the account without the patient's permission. The patient then called [redacted] on 7/24/15 at 2:50 pm and authorized [redacted] to speak with her mother. Patient's mother called [redacted] back on 7/24/15 at 3:10 pm. The Mother was told that statements were sent to daughter's address. They offered the mother the option to make payment over the phone, but she was not comfortable with doing so. [redacted] informed patient's mother if she paid by end of July, they would discount the principle balance of $323.46 by 10% and would waive any interest or penalty assessed. [redacted] provided patient's mother online address to make payment. No payment was made.
[redacted] called the patient's mother back again on 7/30/15 and left a message. The patient's mother called [redacted] on 8/7/15 and left a message. [redacted] spoke with the patient's mother again on 8/10/15 and she told [redacted] that she called the hospital and was told there was no balance. (The physician's bill is separate from the hospital bill.) [redacted] informed mother they were a collection agency and provided the name of the provider who rendered these services to patient on date of service 2/19/15. On 8/17/15 [redacted] again tried to contact patient's mother with no success. On 8/19/15, [redacted] called patient's mother again and left a message. [redacted] sent the patient's mother back-up information concerning charges on 8/28/15. Documentation was sent to [redacted]'s address that was on file. On 9/8/15, [redacted] spoke with patient's mother who informed them she was sending a check in the amount of $323.46, check number 3535, to the following Wakefield address: PO Box 58, Fort Morgan CO XXXXX. This payment has yet to be received/posted by [redacted]
As a courtesy, Beacon has requested [redacted] place account on hold until they receive and post the payment. No negative reporting has been applied to mother's credit or patient's credit. Mother's credit would not be affected as patient was adult at time of service.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just confirmed with my daughter again. She never received any of the earlier bills .. ONLY a collection notice from [redacted] She rec'd a $6.00 bill and paid it immediately upon receipt. [redacted] rec'd and cashed my check # 3535 on Aug 15th. paid in full.
Final Business Response /* (4000, 10, 2015/09/21) */
The mother's response to our reply is not consistent with the information Beacon received from [redacted]. Beacon contacted [redacted] regarding the mother's response that [redacted] received and cashed her check, #[redacted], on August 15, 2015. [redacted] said that the mother spoke with them on 9/8/15 to inform [redacted] she was sending payment in the amount of $326.46, check number [redacted], to the [redacted]. [redacted] posted this payment on 9/14/15, and the check was dated 9/8/15. The account at [redacted] now has a zero balance, and Beacon should receive the payment information the beginning of October, since [redacted] sends its reports once a month. [redacted] informed Beacon that no negative reporting concerning this charge has been reported on the patient's credit.
All of our information was directed to the same address, [redacted] XXXXX, which is the same information the facility received. [redacted] also mailed their documentation concerning the account on 8/28/15 to this address. Again, we received no return mail and [redacted] did not receive returned mail.