***Hello again. I'm sorry we haven't been able to come to a reasonable agreement. I took another look at the invoice and found something I had passed over before. There is in fact a minor price discrepancy, and I apologize for not catching that sooner. I take responsibility... for that because I assumed the techs pricing was accurate (this tech always has impeccable invoices), however, I ran it through our price book and the tech did make a mistake in the second charge. Our first hour of leak search was correctly bid out at $494.70, however, the second hour should have been bid out at our add on rate, which is $288.30. In other words, the total is as follows:1st hour of leak search - $494.702nd hour of leak search - $288.30Service charge - $75.00Sub total - $858Tax @ 10.1%Total - $944.66 (a difference of $144.83 from the original amount you were billed)Again, I take full responsibility for that error. I apologize, [redacted] I shouldn't have assumed.Aside from that, the bill of $944.66 still stands. We performed a leak search and suggested a plan of attack. You declined that option, which is fine, and sought another opinion. We respect the opinion of other outfits, but we will stand by our tech's analysis of the situation. Additionally, it's worth mentioning that the only thing you were charged for was a leak search, that's all we did. If another company comes out and says, "Well we would have done it differently", that's fine but it doesn't invalidate our work.The charge of $955.66 still stands. We are happy to issue out the difference between the work performed and the down payment you submitted. All we need is the card number of the card that was used and can process that. This has been the deal since the beginning. We're not willing to submit to what you feel is an appropriate charge, as our prices are determined by a price book.
Mr***,Hello there! My name is Kasen and I handle all the customer concerns for Beacon Plumbing I'm sorry your experience didn't go how either of us would have wanted.I'd like to look further into your price concern but I need some information to do so Please let me know any or all of the following:- The date the job was completed- The address where the job was performed- The name(s) of the technician(s) involvedOnce I receive that information I can better answer your questions regarding the price.While you are more than welcome to reach out to me over the phone or through my personal e-mail, my primary method of communication will be through the messaging service provided by the Revdex.com This ensures that your complaint stays open and active until it is properly resolved.Thank you for reaching out to us, Mr*** It is my hope that we can satisfy your concern and end your experience with Beacon Plumbing on a more positive note.Best,Kasen
Complaint: [redacted] I am rejecting this response because: I received something other than what I ordered I did not request this type of toilet and was not told that the plumber was installing something different than what I asked for I am not paying for something I never requested This is not a misunderstanding This is an intentional scam
Complaint: [redacted] I am rejecting this response because: I know what I was told on the phoneI was told that the job would cost between $and $I want an itemized bill for the work that was doneIf I was charged more that $in labor I want everything above that amount refunded back Sincerely, [redacted]
Complaint: [redacted] MrKasen/Supervisor, I was sorry to hear that you are also the person who handles the complaints at Beacon PlumbingI really don't believe you can be fair on this complaint since you are in charge of the TraineesI am still stating you are unfair in your practices and your pricing1) Beacon Plumbing explained to me when I called 03/18/that I had to talk with The Tech to get the amount of the final bill I called to talk with the Tech he returned my call later that day I ask Diontea to come pick up his tools and sump pump that and give me a revised billI also asked what would he be chargingHe stated it would be $or $Diontea never showed upI kept calling getting the other Supervisor who quoted different prices by e-mailI am still stating the Techs that came out 1) did not do a video or camera on my system, where is the proof, they did not show meThey quoted cost prior to going to work on my system why not this cost2) The Tech did not tell me they were putting on a check Valve3) The Electrical Cords were cut to the pump before testingThe pump was still good, but because of them cutting the cord, I had to put in a new pump4) The Techs did not have knowledge of the Electrical Box connecting the system so they could not test the system 5) They installed a Sump Pump which is not the right pump for my systemThey charged me $for installing a new pumpBut then They called their office and found out it was not the right pump for my systemThe entire time they were assuring me that the job was almost done and had a little bit more to doThese Trainee's came around 4:but when it was after my friend had paid them about 10:00pm they stated they had the wrong pump and needed to come the next day to install a new oneAfter that I had no confidence they knew what they were doingIf they spent more time doing this job it is because they did not know what they were doingI feel they do deserve $or $for unstopping the system, but I should not have to pay for time spent because they did not know what they were doingI had to put in a new pump because of their cutting the electrical cords to the pumpMrKasen, I know you do not want to reduce the bill but I feel you are unfair in your practices and as a Supervisor should have been with these Trainees the entire time The company that installed the new pump knew what he was doing and checked all systems and showed me how everything worked and gave me the information I needed on my system He also check the old pump and it was still working because the cords were cut I could not use itSincerely, [redacted]
[redacted] ,I'm very sorry your experience with Beacon was not what either of us would have hoped I can assure you our guys would not recommend services that were not needed, and we respect the decisions of all our customers as to whether or not they wish to proceed forward with us I'm not aware of any verbally abusive things that were said, but I do know the "abuse" and profanities you are referencing were actually a talk-to-text error Our technician had said the word "bids" and instead it came out as *** If you look at the context in which that word was used, you'll see the profane word is very much out of place Accidents do happen and our tech should have reviewed the message before sending it We do apologize for the unintended consequences of that sent message This isn't something we'd issue a refund for, but we are happy to fall on our sword and apologize for what happened.Best,Kasen
[redacted] , Hello again I'm sorry things didn't go how either of us would have wanted Jon happens to be the most experienced heating tech here at Beacon He has decades worth of experience and we have full confidence in his abilities Working on heating systems is a lot like working on a car Even the most experienced mechanic has not worked on every car ever made, however, because they have seen, troubleshot, and repaired tens of thousands of automobiles, they understand more than enough to be able to fix just about any issue they come across Jon is no exception to this example He has worked on countless hydronic heating systems and is extremely knowledgeable in how they operate For that reason he gave you two quotes The first was to replace your system entirely with a boiler The second was to replace some key parts in the hydronic system you already had Both solutions would have solved the issue your heating system had at its root Nevertheless, you declined and pursued your own path, which is perfectly fine However, just because you found a temporary solution to the issue you were experiencing does not negate the time and effort our guy put forth to make a trip out to you and diagnose your unit He gave his time and his professional opinion You have every right to disagree with it, but we do not feel that merits a refund We're sorry your experience has not ended on a more positive note We wish you the best and I'm happy to answer any additional questions you may have Best, Kasen
Complaint: [redacted] I am rejecting this response because: I want to make sure I understand correctly that Beacon is saying there is no recompense for me regarding the fact your employee was illegally on my roof I also want to make sure I understand that Beacon is in no way going to refund any or all of the monies I paid for a job that did not fix my plumbing issue and that I did not sign off on as satisfied In addition Beacon is not going to take responsibility for the fact an employee failed to locate a usable clean out and tried to get me have one I did not need installed Before the Revdex.com closes out this inquiry, I would like a response from Beacon stating this is in fact their positionSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The information given by the technician is untrueWe did provide information about the water heaterPhone records might be a more accurate measure of accuracy than the length of time spent on site
***,You received an itemized bill All the charges are plainly listed and were agreed to there on the invoice You claim that our guy gave you a price over the phone but (1) our guy denies that and (2) the invoice doesn't say anything along those lines It's worth mentioning that our tech, Brom, is probably one of the best communicators we have I've never received a complaint like this on Brom What happens in most cases is there's a misunderstanding on the customer's end but that's why we have the invoice to clear up any misconceptions.If our guy did in fact tell you that the cost would be between $- $500, why would he change it? Does he think you're not going to see the charge on your statement? Does he think it's worth the risk to try and get an extra $on the job? It just doesn't add up There was a misunderstanding of some sort, I apologize for that, but there will be no refund.Best,Kasen
Complaint: [redacted] I am rejecting this response because: Kasen,I know I talk to you at least twice and a couple times through email over at a five-week periodIn addition, all that time while you were reviewing the case with Eric you indicated that there was no mistake in the pricingTherefore, I find it interesting that you have decided to find a $mistake If there was a mistake on pricing why was this not brought up the first time I talk to youYou stated that the cost of a sump pump is $this is the very reason why I filed a complaint against your companyI went online to Home Depot and they have a very fine sump pump three-quarter horsepower for $144.94.I included a picture and model numberYour company is taking advantage of people in a bad situation by gouging them with extremely high pricesThere is no way that you can justify charging over $for a sump pump that you can buy for under $or justify charging $1,for roughly hours of workI don’t care if it is o’clock in the morningI want a 50% refund on the bill I was chargedI do not intend to let this go away.BrittSincerely, [redacted]
***Hello again. I'm sorry we haven't been able to come to a reasonable agreement. I took another look at the invoice and found something I had passed over before. There is in fact a minor price discrepancy, and I apologize for not catching that sooner. I take responsibility... for that because I assumed the techs pricing was accurate (this tech always has impeccable invoices), however, I ran it through our price book and the tech did make a mistake in the second charge. Our first hour of leak search was correctly bid out at $494.70, however, the second hour should have been bid out at our add on rate, which is $288.30. In other words, the total is as follows:1st hour of leak search - $494.702nd hour of leak search - $288.30Service charge - $75.00Sub total - $858Tax @ 10.1%Total - $944.66 (a difference of $144.83 from the original amount you were billed)Again, I take full responsibility for that error. I apologize, [redacted] I shouldn't have assumed.Aside from that, the bill of $944.66 still stands. We performed a leak search and suggested a plan of attack. You declined that option, which is fine, and sought another opinion. We respect the opinion of other outfits, but we will stand by our tech's analysis of the situation. Additionally, it's worth mentioning that the only thing you were charged for was a leak search, that's all we did. If another company comes out and says, "Well we would have done it differently", that's fine but it doesn't invalidate our work.The charge of $955.66 still stands. We are happy to issue out the difference between the work performed and the down payment you submitted. All we need is the card number of the card that was used and can process that. This has been the deal since the beginning. We're not willing to submit to what you feel is an appropriate charge, as our prices are determined by a price book.
Mr***,Hello there! My name is Kasen and I handle all the customer concerns for Beacon Plumbing I'm sorry your experience didn't go how either of us would have wanted.I'd like to look further into your price concern but I need some information to do so Please let me know any or all of the following:- The date the job was completed- The address where the job was performed- The name(s) of the technician(s) involvedOnce I receive that information I can better answer your questions regarding the price.While you are more than welcome to reach out to me over the phone or through my personal e-mail, my primary method of communication will be through the messaging service provided by the Revdex.com This ensures that your complaint stays open and active until it is properly resolved.Thank you for reaching out to us, Mr*** It is my hope that we can satisfy your concern and end your experience with Beacon Plumbing on a more positive note.Best,Kasen
Complaint: [redacted] I am rejecting this response because: I received something other than what I ordered I did not request this type of toilet and was not told that the plumber was installing something different than what I asked for I am not paying for something I never requested This is not a misunderstanding This is an intentional scam
Complaint: [redacted] I am rejecting this response because: I know what I was told on the phoneI was told that the job would cost between $and $I want an itemized bill for the work that was doneIf I was charged more that $in labor I want everything above that amount refunded back Sincerely, [redacted]
Complaint: [redacted] MrKasen/Supervisor, I was sorry to hear that you are also the person who handles the complaints at Beacon PlumbingI really don't believe you can be fair on this complaint since you are in charge of the TraineesI am still stating you are unfair in your practices and your pricing1) Beacon Plumbing explained to me when I called 03/18/that I had to talk with The Tech to get the amount of the final bill I called to talk with the Tech he returned my call later that day I ask Diontea to come pick up his tools and sump pump that and give me a revised billI also asked what would he be chargingHe stated it would be $or $Diontea never showed upI kept calling getting the other Supervisor who quoted different prices by e-mailI am still stating the Techs that came out 1) did not do a video or camera on my system, where is the proof, they did not show meThey quoted cost prior to going to work on my system why not this cost2) The Tech did not tell me they were putting on a check Valve3) The Electrical Cords were cut to the pump before testingThe pump was still good, but because of them cutting the cord, I had to put in a new pump4) The Techs did not have knowledge of the Electrical Box connecting the system so they could not test the system 5) They installed a Sump Pump which is not the right pump for my systemThey charged me $for installing a new pumpBut then They called their office and found out it was not the right pump for my systemThe entire time they were assuring me that the job was almost done and had a little bit more to doThese Trainee's came around 4:but when it was after my friend had paid them about 10:00pm they stated they had the wrong pump and needed to come the next day to install a new oneAfter that I had no confidence they knew what they were doingIf they spent more time doing this job it is because they did not know what they were doingI feel they do deserve $or $for unstopping the system, but I should not have to pay for time spent because they did not know what they were doingI had to put in a new pump because of their cutting the electrical cords to the pumpMrKasen, I know you do not want to reduce the bill but I feel you are unfair in your practices and as a Supervisor should have been with these Trainees the entire time The company that installed the new pump knew what he was doing and checked all systems and showed me how everything worked and gave me the information I needed on my system He also check the old pump and it was still working because the cords were cut I could not use itSincerely, [redacted]
[redacted] ,I'm very sorry your experience with Beacon was not what either of us would have hoped I can assure you our guys would not recommend services that were not needed, and we respect the decisions of all our customers as to whether or not they wish to proceed forward with us I'm not aware of any verbally abusive things that were said, but I do know the "abuse" and profanities you are referencing were actually a talk-to-text error Our technician had said the word "bids" and instead it came out as *** If you look at the context in which that word was used, you'll see the profane word is very much out of place Accidents do happen and our tech should have reviewed the message before sending it We do apologize for the unintended consequences of that sent message This isn't something we'd issue a refund for, but we are happy to fall on our sword and apologize for what happened.Best,Kasen
[redacted] , Hello again I'm sorry things didn't go how either of us would have wanted Jon happens to be the most experienced heating tech here at Beacon He has decades worth of experience and we have full confidence in his abilities Working on heating systems is a lot like working on a car Even the most experienced mechanic has not worked on every car ever made, however, because they have seen, troubleshot, and repaired tens of thousands of automobiles, they understand more than enough to be able to fix just about any issue they come across Jon is no exception to this example He has worked on countless hydronic heating systems and is extremely knowledgeable in how they operate For that reason he gave you two quotes The first was to replace your system entirely with a boiler The second was to replace some key parts in the hydronic system you already had Both solutions would have solved the issue your heating system had at its root Nevertheless, you declined and pursued your own path, which is perfectly fine However, just because you found a temporary solution to the issue you were experiencing does not negate the time and effort our guy put forth to make a trip out to you and diagnose your unit He gave his time and his professional opinion You have every right to disagree with it, but we do not feel that merits a refund We're sorry your experience has not ended on a more positive note We wish you the best and I'm happy to answer any additional questions you may have Best, Kasen
Complaint: [redacted] I am rejecting this response because: I want to make sure I understand correctly that Beacon is saying there is no recompense for me regarding the fact your employee was illegally on my roof I also want to make sure I understand that Beacon is in no way going to refund any or all of the monies I paid for a job that did not fix my plumbing issue and that I did not sign off on as satisfied In addition Beacon is not going to take responsibility for the fact an employee failed to locate a usable clean out and tried to get me have one I did not need installed Before the Revdex.com closes out this inquiry, I would like a response from Beacon stating this is in fact their positionSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The information given by the technician is untrueWe did provide information about the water heaterPhone records might be a more accurate measure of accuracy than the length of time spent on site
***,You received an itemized bill All the charges are plainly listed and were agreed to there on the invoice You claim that our guy gave you a price over the phone but (1) our guy denies that and (2) the invoice doesn't say anything along those lines It's worth mentioning that our tech, Brom, is probably one of the best communicators we have I've never received a complaint like this on Brom What happens in most cases is there's a misunderstanding on the customer's end but that's why we have the invoice to clear up any misconceptions.If our guy did in fact tell you that the cost would be between $- $500, why would he change it? Does he think you're not going to see the charge on your statement? Does he think it's worth the risk to try and get an extra $on the job? It just doesn't add up There was a misunderstanding of some sort, I apologize for that, but there will be no refund.Best,Kasen
Complaint: [redacted] I am rejecting this response because: Kasen,I know I talk to you at least twice and a couple times through email over at a five-week periodIn addition, all that time while you were reviewing the case with Eric you indicated that there was no mistake in the pricingTherefore, I find it interesting that you have decided to find a $mistake If there was a mistake on pricing why was this not brought up the first time I talk to youYou stated that the cost of a sump pump is $this is the very reason why I filed a complaint against your companyI went online to Home Depot and they have a very fine sump pump three-quarter horsepower for $144.94.I included a picture and model numberYour company is taking advantage of people in a bad situation by gouging them with extremely high pricesThere is no way that you can justify charging over $for a sump pump that you can buy for under $or justify charging $1,for roughly hours of workI don’t care if it is o’clock in the morningI want a 50% refund on the bill I was chargedI do not intend to let this go away.BrittSincerely, [redacted]