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Beacon Property Management LLC

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Reviews Beacon Property Management LLC

Beacon Property Management LLC Reviews (7)

You signed a lease through the end of May, 2016, and choose to break it early You also did not leave the property in rent ready condition or in the condition that you received it There will be no offers to mitigate your damages because you choose to purchase a house and vacate a lease early

Since the property was vacant from 12-21-to the showings that took place the end of December to mid part of January, I was not required to give you notice of themI was working on your behalf to get the property rented I have a very large pile of inquires from the ads if you would like copies of them showing when I called and notes that have been made I also can share with you my planner that I keep track of all appointments in! I have no reason to lie to you about when showings took place, etc..I was not notified of the locks becoming unserviceable immediately after move in and a key was not provided to our office Per the lease no repairs were to made to the property without written consent! I was notified verbally by the tenants that they had to get a key for me as they had changed the locks Bad on me for not getting it in writing But however I do have the following in email:From: Sent: Friday, December 18, 9:AM To: Subject: RE: Moving outCan I pick up a key tonight? That way you can leave all remaining keys and garage openers in the house tomorrowJThanks,Beacon Property ManagementFrom: Sent: Friday, December 18, 9:AM To: Subject: Re: Moving outWe are moving to the Springs so we won't be aroundShould I just mail them to the office? Or can I drop them off on Saturday before I head down there?Thanks, If I would of had a key in the office I would not have had to pick one up...You had contacted owners of Beacon and did not give them even hours to respond before you filed the Revdex.com Complaint The owner did respond to you and you did not follow up so, at that time we felt it was best to work through the Revdex.com complaint filed.I can provide before and after of the stains in question and the stairs.In closing the property has been rented effective 1-31-so the past tenants will receive aday credit for rent in January They have also been released of their lease that ran through May 31, 2016, meaning they did not have to pay months of rent that they could of been held responsible for The work that needed to be done in my earlier response will be taken out of the security deposit as I needed to have it done so the new tenants could move in I am truly sorry that I could not work to the tenants expectations but I can not make someone rent a property

Complaint:
I am rejecting this response because: 1) The business has made claims of showings that were never shared with me There is no evidence these showings occurred (emails, phone records, etc.) to either myself or my wife 2) The locks were changed immediately prior to moving as the knobs had become unserviceable and a key was provided immediately to the landlord.3) The landlord stated she would complete a walk-through on December 23rd and failed to do so I followed up with her on December 28th and she stated she would do a walk-through on that date We did not hear from the landlord about a walk-through being completed until after a Revdex.com complaint was submitted.4) The carpets were professionally cleaned, and a receipt was provided to the landlord as proof Any remaining stains noted by the landlord are irrelevant to the original complaint of failure to mitigate Further, the walk-through form that we completed when we first moved in to the property included notations of several carpet stains throughout the property, which the landlord has not noted in their response.5) The landlord has failed to communicate any concerns or issues until after a Revdex.com complaint was submitted which is evidence of retaliation for a complaint This includes the claim that snow was removed from the property, that filters/batteries were not replaced (they were) and that we have failed to respond to them in a timely manner Please note again the landlord cannot provide any documentation informing us of any of the claimed showings.6) The landlord originally refused to work directly with us when the Revdex.com complaint was issued (see the email from the landlord) and we are not comfortable dealing directly with them as they have proven time and again incapable of finding a tenant over the last days
Sincerely,
*** ***

You signed a lease through the end of May, 2016, and choose to break it early.  You also did not leave the property in rent ready condition or in the condition that you received it.  There will be no offers to mitigate your damages because you choose to purchase a house and vacate a lease early.

Complaint: 11032871
I am rejecting this response because: No offer of any kind of resolution has been made by this business; rather they have used the Revdex.com as a vehicle to attempt to defend their unethical practices and their poor communication with us.  At no point have we received any information that leads us to believe that any effort has been made on their part to mitigate damages.  The business further goes on to imply that we refused to work with the business owners, when in fact the business owners specifically said they would not work with us directly since we had filed a Revdex.com complaint and that moving forward they would only communicate with us through the Revdex.com.  We have complied with this request from the business owners to no avail.The continued refusal to provide any kind of relief or offer of a resolution is proof that Beacon Property has no interest in resolving our legitimate complaints so there is unfortunately nothing here for us to accept.Further, Beacon Property's position that they have somehow "saved" us from 4 months of rent by only taking 75 days to re-rent a desirable property in a very dynamic market is at best an insult and at worst a flagrant attempt to avoid responsibility for their negligence.
Sincerely,
[redacted]

Since the property was vacant from 12-21-15 to the showings that took place the end of December to mid part of January, I was not required to give you notice of them. I was working on your behalf to get the property rented.  I have a very large pile of inquires from the ads if you would like copies of them showing when I called and notes that have been made.  I also can share with you my planner that I keep track of all appointments in!  I have no reason to lie to you about when showings took place, etc..I was not notified of the locks becoming unserviceable immediately after move in and a key was not provided to our office.  Per the lease no repairs were to made to the property without written consent!  I was notified verbally by the tenants that they had to get a key for me as they had changed the locks.  Bad on me for not getting it in writing.  But however I do have the following in email:From: Sent: Friday, December 18, 2015 9:27 AM To: Subject: RE: Moving outCan I pick up a key tonight?  That way you can leave all remaining keys and garage openers in the house tomorrowJThanks,Beacon Property ManagementFrom: Sent: Friday, December 18, 2015 9:24 AM To: Subject: Re: Moving outWe are moving to the Springs so we won't be around. Should I just mail them to the office? Or can I drop them off on Saturday before I head down there?Thanks, If I would of had a key in the office I would not have had to pick one up...You had contacted owners of Beacon and did not give them even 24 hours to respond before you filed the Revdex.com Complaint.  The owner did respond to you and you did not follow up so, at that time we felt it was best to work through the Revdex.com complaint filed.I can provide before and after of the stains in question and the stairs.In closing the property has been rented effective 1-31-16 so the past tenants will receive a1 day credit for rent in January.  They have also been released of their lease that ran through May 31, 2016, meaning they did not have to pay 4 months of rent that they could of been held responsible for.  The work that needed to be done in my earlier response will be taken out of the security deposit as I needed to have it done so the new tenants could move in.  I am truly sorry that I could not work to the tenants expectations but I can not make someone rent a property.

There was never any refusal to meet the duty to mitigate re-rental of the property.  They were told in the very beginning that the month of December is a hard time to rent a property because of the weather and the Holidays!  There was a showing scheduled for December 12, 2015 at 11 am,...

however they cancelled due to the snow storm.  Current Tenant was notified of cancellation.  Another showing was scheduled for December 14, 2015 at 11 am, however they cancelled again and did not give a reason.  I picked up the key from the current tenants the night of December 18, 2015, as they had failed to tell me that they had changed the locks at the property until the prior week (after residing in the property since May, 2013)!  I knew that they would be moving out all their items on Saturday, December 19th and the carpets were scheduled to be cleaned that afternoon so, I did not schedule any showings that day.  I however did schedule a showing for the following morning at 8 am and found the carpets had not been cleaned and the property itself was not satisfactory for showing.  I did not hear from the current tenants until 9:24 am on the 20th that they had had a huge delay and that the carpets had to be pushed to Monday, the 21st between 10-12.  Since the carpets were delayed I had to reschedule the showing that I had on Monday, the 21st afternoon to Wednesday, the 23rd at 9 am.  Other showings that were scheduled were:December 29th at 5:30 pm, December 30th at 9 am, January 9, 2016, at 9 am (cancelled that morning at 7:45 am by them said they would call to reschedule), January 10, 2016, at 10 am and 10:15 am (the 10 am cancelled that morning at 8:30 am because his knee was swollen)January 12, 2016 at 4:30 pm, 4:45 pm and 5 pm  (the last showing filled out applications).Other interest in the property was as follows:  Left voice mails for 10 inquiries with no call backs, 1 wanted a lower price than the advertised, 3 inquires in the month of December wanted a end of January/February move in (was trying for a end of December move in), 4 inquiries had cats (no cats allowed), 1 inquiry had an eviction (automatic disqualification), 1 inquiry in December wanted a 4 br and an end of February move in, 2 were not interested after all, 5 Section 8 calls (do not work with Section 8), 1 was looking for a short term lease (3 months we don't do short term leases).Please see the email (chain from December 18th to December 21st) that was originated from the tenants.  As you can see by this email I did not specifically request to do the walk through without him and his wife there.  It was his wife that asked if she could drop the keys/remotes off on her way out of town on Saturday the 19th.  You will see where I asked to meet on Monday morning.  Once she asked to drop the keys off I asked for permission to do it without them so I would have it in writing.  She said that would be fine because they were going to take pictures before leaving.  You will also see in that email chain that on the 21st I gave them a few items that I noticed quickly during the showing at 8 am on the 21st and that I would let them know as soon as I did the complete walk through.Please note that you will also see when questioned about the patches on the dining room wall he came back and said that it was like that at move in. I researched it and found that they had taken down the blinds and patched the wall without permission.  Only after I had come back with photos did she say that it was okay to have our vendor correct it, rehang verticals and take it out of the security deposit.On January 15th, 2016 I sent the following email to the current tenants at 1:17 pm:Update on the property – 1) The beginning of January I had to repost the ads as they were expiring on all websites.  I did not charge you the advertising fee again as I picked this one up!2) Walkout was done the end of December as I told you it would be.  The following items need to be completed:    - clean all appliances and hood vent, baseboards, kitchen/bath floors, toilets, wipe out all drawers/cabinets to include under sinks, sweep garage, clean light fixtures, replace drip pans on stove    - Clean the thresholds of exterior doors and clean the bottom of garage interior door, the interior doors need to be dusted, clean cold air intake vents    - the carpet on the stairs, in the closet next to garage (where crawl access is) and in front of the coat closet (stains still present) need to be professionally cleaned.  The first two areas were not done when you          had the other areas done.- There is an area of siding above the garage overhead door that has black on it (photo attached).  Maybe from when you were using a grill?  It needs to be cleaned off. - Please change furnace filter and make sure all batteries in CO2’s and Smoke Alarms are in working condition If you would like to have our cleaning vendor do the first two line items aprox cost would be $100-150.  Our carpet cleaner can do the areas needed for approx $99 as this is the minimum charge.  I could also have a vendor do the bottom two line items for an approx cost of $75-100.  Please let me know if you would like to have our vendors complete the items or if you will be doing them?  If you will be doing them we will need to arrange a time for that to be done prior to the end of this month.3) Please also know that I shoveled the snow from the last snow storm as I was doing showings.  Again, I could’ve sent a vendor to do it and charged it back to you.4)  Per the past email conversation about the vertical blinds in DR area I will have a vendor fix the patches, paint the wall as needed and rehang the verticals per your approval and take it out of the security deposit.5)  I have received applications on the property, they have been approved and tenants will be moving in the beginning of February.  So, you will not need to cover rent for the remaining months of your lease (through the end of May, 2016).  6) Per our prior emails you are responsible for the leasing fee (1/2 of one months rent) of $750.  Would you like that pulled from the security deposit or will you be mailing a separate check for that?Please let me know about the cleaning, etc., and leasing fee as soon as you can?Thanks, He did respond later that evening with the following:Hello Unfortunately, the last communication we received from Beacon Property indicated that all further communication would have to be through the Revdex.com.  We would like to respect ____ request and we will wait for your further communication through the offices of the Revdex.com.  Please see her email below.  If this requirement from ____ has changed, please do let us know.Thank you.Hello  - Thank you for your email, however I am confused. Your email from yesterday stated you were reaching out to ____ and I for help in solving this matter. Yet this morning it seems I have a Revdex.com complaint on this exact same issue that has been filed by you. So are you looking to resolve this with the help of the Revdex.com or with the help of _____ and I? Or would it happen to just be that you are reaching out to anyone that will listen?You gave us less than 24 hours to respond to your email.  _____ responded to you in a timely fashion explaining that we are moving our operations and we do no have phones or computers right now. We are working off our smartphone devices. I don't feel that a Revdex.com complaint was justified but at this point we will be required to have all further communication through them. Respectfully, Again, today I emailed him at 10:54 am the following:Morning ,We do have the option of settling this outside the Revdex.com complaint that was filed.  If that is the way that is decided by all parties it will need to be done quickly as I need to let them know either way.  Please let me know which option you would like to go?Thanks, As you can see he has had plenty of chances to correct the issue outside the Revdex.com but has chosen not to.  His current lease is not up until the end of May, 2016, but per the email sent on January 15th, the following will come out of the deposit 4)  Per the past email conversation about the vertical blinds in DR area I will have a vendor fix the patches, paint the wall as needed and rehang the verticals per your approval and take it out of the security deposit.6) Per our prior emails you are responsible for the leasing fee (1/2 of one months rent) of $750.  I still need to hear how they want to handle the other items that need to be done as tenants will be moving in on February 1st.  As you can see I have done everything that I can to get it rented to let them out of there lease earlier than May 31st, 2016.

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