Beacon Property Management & Realty

The residents reported several maintenance requests during their residency, most within the last months All maintenance requests have to be approved by the property owner before work is scheduled Beacon Property Management & Realty Incis the agent for the owner We receive calls that come in and then we transfer the information to the property owner to gain direction on how they want repairs done to their property In regards to the duct cleaning issue, when the initial call came in to request the ducts to be cleaned, we forwarded their request to the owner, and the owner requested that we obtain estimates from more than one company before scheduling When the owner reviewed the estimates we obtained owner agreed on one of them We then scheduled with the company to complete the service The owner then questioned if he should be the one paying for the entire bill since the residents also have a pet Owner requested that we charge the residents half of the cost of service Talia made contact with the residents to advise them of the charge and tried to explain as best she could to Mr [redacted] why they would be responsible for half of the service call The day that the ducts were scheduled to be cleaned, the residents became very belligerent to the contractors hired and refused service Beacon Property Management & Realty's office was notified right away by the contractors that they could not complete service because residents refused, however the company still charged their time for their schedule The residents told the contractors that they were going to make such complaint to Revdex.com The scheduling of the duct cleaning was completed within a reasonable time, unfortunately the residents do not agree They have been instructed at this point that if they wish to have their ducts cleaned they would have to schedule on their own Their account has also been charged for the trip charge of the contractor that did arrive on the scheduled date

We truly apologize for the miscommunication and misinformation that the applicant receivedApplication/lease status information should not be communicated by front desk staff but should be communicated by the property managerWhen there are multiple applicants for the same property, we must select the most qualified applicantThis determination is made by reviewing many different factorsWhen this happens, any applicant that is not selected for a particular property but meets our criteria for approval is still considered "approved", however, it becomes an open approval to select another available propertyIn this instance, the property manager was unsuccessful in his attempt to contact the applicant directly to notify her of the open approval statusWhen the property manager was out of office, the applicant contacted our office to inquire about the status of her applicationIn an effort to assist the property manager in his temporary absence the applicant was mistakenly told she was approved for a specific unit but she was notShe was, in fact, under open approval statusUnfortunately, when the applicant called a second time she was given the same incorrect information because it was relayed from the first person that she spoke with.We recognize that this is a communication error on our part and we realize the level of inconvenience that the applicant experiencedWe are willing to resolve this dispute by reimbursing the applicant in the amount of $

After reaching out to the company [redacted] *** we were able to talk with the owner We were able to understand what took place during this incident The owner was able to break down the incident and he has a company policy about aggressive clients He told his crew to professionally leave the job site because of the interaction with the resident As of today 11/28/we have followed up with the resident with a new company and they are scheduled to clean all air ducts, including dryer vents on 12/6/ The cost is $for this service and we will discuss a payment plan with the owner and follow up with the residentsWe will follow up with residents after 12/6/service to ensure they are satisfied with the service

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

Beacon Property is holding their deposits until the water bill is paidThis action is totally illegal and immoralI can't believe this company can get away with doing business this wayThe owner does not take any deposits, the checks are made out to Beacon PropertyThe owner does not return any deposits because Beacon Property manages this property not the owner

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

We have asked the contractor if they would reduce the invoices for carpet cleaning and for cleaning of the home, the contractor is not willing to do that! It was also explained to you that our accounting statements are sent out on or around the 15th of each month and owner disbursements are due to the owners as per the attached management contact NO later then the 20th of each month As for utilities, the tenants have transferred them into their name, if there was a final bill sent to you, and you believe that it was during the time that the tenants were responsible, we did ask you to send a copy of the bill to our office so we can pro-rate the bill and charge the tenant - you was unwilling to do that, so we are unable to charge the tenant The new lease fee - as stated in several emails to you, is an expense that was charged to your account for finding the tenantThe tenants paid a full months rent at move in and the pro-rated rent for the following month - this is rental income - the management fee of 8% is calculated on the "Gross Income" Beacon at this time considers this issue closedIf you would like to terminate your management agreement with Beacon, we are willing to release you effective today

Based on review of the documents provided by the tenant, and communication with the owner of the property we have been authorized to refund the portion of the deposit that was held upon vacating the premises We hope this will resolve the situation completely for all parties involved and apologize for any inconvenience The funds will be mailed via check to the forwarding address provided by the former tenants when they vacated the premises

Beacon Property Management follows all procedures accordingly for the move out process Once keys are collected our office coordinates the move out inspection/walk thru We follow the Ohio Law to have statements of the security deposit returned to the tenant within days of their move out That process has been completed and their statements of deposits have been returned with the forwarding addresses that was provided Beacon Property Management is now requesting a copy of the check or payment method from each tenant showing how thier SECURITY DEPOSIT was paid This will show that the SECURITY DEPOSIT, not rent was paid directly to the property owner

Revdex.com of Central Ohio in regards to my complaint # [redacted] ....Please refer to attached emails for documentationThank you.---------- Forwarded message ---------From: < [redacted] @beaconman.com>Date: Sat, Mar 10, 2018, 9:AMSubject: RE: Termination of Management ServicesTo: [redacted] < [redacted] @gmail.com>whenever we mail keys seems to not work wellwe gave you a copy of the keywe havewe can destroy the other one.Brian A [redacted] Property Manager/Associate BrokerBeacon Property Management and Realty, IncE Broad StreetColumbus, Ohio 43205T 614-228-F614-228-1617-------- Original Message --------Subject: Re: Termination of Management ServicesFrom: [redacted] Date: Tue, March 06, 5:pmTo: Brian A [redacted] < [redacted] @beaconman.com>Also...could you mail the keys to my house in Hamden Ct?On Tue, Mar 6, 2018, 5:PM < [redacted] @beaconman.com> wrote: I will get our accounting department on it immediatelyI'm sorry itdidn't work out.Brian A [redacted] Property Manager/Associate BrokerBeacon Property Management and Realty, IncE Broad StreetColumbus, Ohio 43205T 614-228-F614-228-1617-------- Original Message --------Subject: Termination of Management ServicesFrom: [redacted] Date: Tue, March 06, 4:pmTo: Brian A [redacted] < [redacted] @beaconman.com>Good afternoon Brian,Per our phone conversation, I mentioned it I would like to terminate ourcontract due to being unsatisfied with certain servicesPlease note thatI am totally okay with the service that you have provided to me, I am justunhappy with the other services in terms of office management andmaintenance departmentYou instructed me that because you haven't startedmarketing the house nor received any monies or lease for the house that itshould be no problem with me terminating effective immediatelyYou alsoinformed me that they would not be considered a contract breach as wellIthank you for this Act of wonderful customer service and it is wellreceivedEffective immediately on March 6th I wish to terminate arecontract agreement as property manager and homeownerPlease begin theprocess and let me know how much of my $deposit I will be receivingand in which form thank you very muchHave a wonderful day Brian[redacted]

Beacon Property Management did not hold the security deposit for the residents This property was turned over to Beacon Property Management in September after they had already sign seperate leases with the property owner The owner collected the security deposits and did not turn those over to our management company The property owner has had several discussions via email and phone conversations with our Property Manager and Maintenance Supervisor of how to resolve the situation with the water This is our final repsonse to this matter

Beacon Property Management office manager, Marissa S [redacted] , spoke with Ms [redacted] on September 20, 2017, and agreed to refund the application fee of $ Ms [redacted] stated that she would notify Revdex.com that there was an agreeable resolution Check number *** in the amount of $was deposited to Ms***'s account on 9/23/

It is unfortunate that the complainant does not accept our response Prior to the mailboxes being replaced or even repaired, we had to do some research on the mailboxes to make sure we followed the correct procedure to replace/repair the mailboxes There are other long term residents in the building that share the common area that the mailboxes are located, that has a secured front door Only residents and the postal office has access to this door outside of our office In order for work to take place with these mailboxes we needed to confirm with the Post Office the proper procedure to fix them The mailboxes are located in a secured entry way for the (4) occupied units to the building We absolutely do not want to impose on someone's mail not being received There are times that mailboxes such as this one, has to be replaced by the United States Post Office We had to be sure this was not a mailbox that belonged to the Post Office Once that determination was made that the mailboxes belonged to the property owner, that is when the mailbox was ordered We have apologized to the residents for that inconvenience and since the mailboxes have been installed Nothing further to do on this account We wish to move forward in a respectable fashion We hope that the complainant can also understand our procedure with the matter, and that her issues were not being ignored We work hard to maintain a positive reputation with property management, and if complainant does not agree, then she will have to do what is best for her and her family If complainant wishes to move, we are open to that discussion as well We just want to end the back and forth responses and move forward

There are many untrue statements with Beacon Property's responseOne thing the owners spoke to Beacon and told them that they should pay for the water bill and was told the same response we wereThe owners are 100% behind the tenants in this matterAlso it has been days since they have moved out and still no deposit refund checks to cash so they can pay the water bill

Consumer submitted documentation (photos and emails)

After reviewing the first complaint I called the complainant right after to advise them that the application fee would be refunded to them They requested that it be mailed to them Unfortunately we cannot control how an investor wants to market their property I had this conversation with them to advise that ultimately the owners can make changes that supersede our decisions When speaking with the complainant we advised that we will let them know if any other properties come available through our office for the area and price they are looking to stay within Hopefully to retain them as good future renters

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