Beacon Software LLC

Better Business Bure*u: I h*ve reviewed the response m*de by the business in reference to compl*int ID 10721243, *nd find th*t this resolution is s*tisf*ctory to me Reg*rds, R [redacted]

The payment was sent to [email protected] which was in an earlier email request from the customer Is that no longer valid or have you not checked it? Please confirm as I can cancel and resend to a different address

I've em*iled the invoice to ther buyer this morning Very sorry for overlooking th*t Reg*rding the c*se ordered, the specific c*se is on b*ck order I h*ve two *ltern*tive c*ses th*t *re *v*il*ble *s*p I've em*iled *nd left mess*ge to the buyer so he c*n choose which method he prefers

This transaction has been refunded in full thru paypal to the email address provided by the customer I also loaned the customer a new $case to transport his guitar that I'm still hoping will be returned as agreed This was part of a multi piece transaction that included a guitar and a hard shell case along with the pickup in question The guitar was picked up in person and the upgraded case drop shipped to his home Unfortunately the pickup was back ordered at the time of purchase and he found it on his own elsewhere I wish the best to the customer and hope on his next time thru Santa Barbara will return the case I loaned him as he assured me he would Cheers

Just want to respond to the new complaint lodged by R [redacted] . He bought a guitar (my LAST guitar!) and decided he wanted to return it for a refund, which is fully within his rights. Problem is, my policy like pretty much everyones is that it be returned in the same condition that it... was shipped in. As you can see from the pics below, it came back pretty much destroyed. The reason for this damage was that the buyer decided to put a large amount of cardboard under the headstock of the guitar in it’s case. This is the kiss of death in guitar packing, not just for my guitars but for any guitar. He even mentioned doing so in an email to me when he shipped it. Obviously it was well intentioned, and the buyer is for sure a good guy, but that was the direct cause of the damage you see below.I filed a claim with the USPS for $450 which is what it’s going to cost me to replace the damaged neck. Since the claim had to be filed on his behalf as the shipper, any money they refund is going directly to him, not me. I was really hoping this would have been done/settled and I would be refunding the balance between the total of $1,100 paid and whatever USPS paid to him. As of yesterday, the claim has yet to be settled. In the end, I’m going to refund him his entire amount assuming that USPS denies the claim. I had hoped this would have been settled and I’d be paying a lessor amount, hopefully $450 less but whatever. If the claim is not settled by monday, I’ll just refund him the entire amount and hope that if he get’s a settlement it’ll come back to me. I trust he’d do so but I’ve been burned myself on many occasions. Just want to balance out the complaint with the actual situation. I’m sending him an email that requests that any money USPS refunds him comes back to my by paypal if I go ahead and refund the entire amount. Most companies would likely say you break it you buy it and send it back. I”m not doing that and I will see he get’s whole, even if it means I have to eat a $450 repair. I don’t feel I should have to but will do so regardless. Just want you to see the entire story here. I’m essentially out of the HOT ROD business for the time being and this was literally my last HOT ROD guitar shipped.Best regards,L [redacted]

Complaint: I am rejecting this response because: [redacted] @gmail.com is an invalid addressPlease send payment to: [redacted] @gmail.com Regards, J [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10808127, and find that this resolution is satisfactory to me
I want to thank you for a perfect guitarThis baby looks, plays, and sounds like the Delta. I appreciate all you've done to make this right, and I'm sorry if I came off a little harsh; I don't enjoy confrontation any more than you. Thanks for shipping me a great product--a piece of art, really
Regards,
K*** ***

Customer ordered the same order times by mistake. We have since refunded his credit card thru the Card Processing company for two of the orders. His 3rd item has been shipped and is due to arrive monday. USPS tracking number *** *** *** ***97. In addition, I'm
going to be crediting the buyer an extra $discount once he approves of the guitar for the hassle. There was certainly no intention to disappoint and no benefit to this happening. In fact, this is the very first time this has ever happened where a buyer mistakenly bought he same item several times. I've called emailed and apologized both on the phone and thru email. Everything should be fixed at this point

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10832796, and find that this resolution is satisfactory to me.
Thank you for the help. The vender shipped the item yesterday, 9/28/not Saturday 9/26/
Regards,
B*** ***

The payment was sent to [email protected] which was in an earlier email request from the customer.  Is that no longer valid or have you not checked it?  Please confirm as I can cancel and resend to a different address.

This transaction has been refunded in full thru paypal to the email address provided by the customer.  I also loaned the customer a new $50 case to transport his guitar that I'm still hoping will be returned as agreed.  This was part of a multi piece transaction that included a guitar and...

a hard shell case along with the pickup in question.  The guitar was picked up in person and the upgraded case drop shipped to his home.  Unfortunately the pickup was back ordered at the time of purchase and he found it on his own elsewhere.  I wish the best to the customer and hope on his next time thru Santa Barbara will return the case I loaned him as he assured me he would.   Cheers.

Hello,  The guitar was shipped last saturday.  Client has 48 hour approval and is eligible for a full refund including the cost of shipping return.  I've contacted the client this morning andtold him he can return for a full refund if he doesn't want it and I'll even send him a pre...

paid shipping label.  Guitar was shipped by USPS and the tracking emailed to the buyer.Should arrive either wednesday or thursday.  Again, we are happy to provide a full refund should the buyer choose to return the guitar and will even cover the cost of return shipping.

I've em*iled the invoice to ther buyer this morning.  Very sorry for overlooking th*t.  Reg*rding the c*se ordered, the specific c*se is on b*ck order.  I h*ve two *ltern*tive c*ses th*t *re *v*il*ble *s*p.  I've em*iled *nd left mess*ge to the buyer so he c*n choose which method...

he prefers.

Just want to respond to the new complaint lodged by R[redacted].  He bought a guitar (my LAST guitar!) and decided he wanted to return it for a refund, which is fully within his rights.  Problem is, my policy like pretty much everyones is that it be returned in the same condition that it...

was shipped in.  As you can see from the pics below, it came back pretty much destroyed.  The reason for this damage was that the buyer decided to put a large amount of cardboard under the headstock of the guitar in it’s case.  This is the kiss of death in guitar packing, not just for my guitars but for any guitar.  He even mentioned doing so in an email to me when he shipped it.  Obviously it was well intentioned, and the buyer is for sure a good guy, but that was the direct cause of the damage you see below.I filed a claim with the USPS for $450 which is what it’s going to cost me to replace the damaged neck.   Since the claim had to be filed on his behalf as the shipper, any money they refund is going directly to him, not me.  I was really hoping this would have been done/settled and I would be refunding the balance between the total of $1,100 paid and whatever USPS paid to him.  As of yesterday, the claim has yet to be settled. In the end, I’m going to refund him his entire amount assuming that USPS denies the claim.  I had hoped this would have been settled and I’d be paying a lessor amount, hopefully $450 less but whatever.  If the claim is not settled by monday, I’ll just refund him the entire amount and hope that if he get’s a settlement it’ll come back to me.  I trust he’d do so but I’ve been burned myself on many occasions.  Just want to balance out the complaint with the actual situation.  I’m sending him an email that requests that any money USPS refunds him comes back to my by paypal if I go ahead and refund the entire amount.  Most companies would likely say you break it you buy it and send it back.  I”m not doing that and I will see he get’s whole, even if it means I have to eat a $450 repair.  I don’t feel I should have to but will do so regardless.  Just want you to see the entire story here.  I’m essentially out of the HOT ROD business for the time being and this was literally my last HOT ROD guitar shipped.Best regards,L[redacted]

Better Business Bure*u:
I h*ve reviewed the response m*de by the business in reference to compl*int ID 10721243, *nd find th*t this resolution is s*tisf*ctory to me.
Reg*rds,
R[redacted]

Complaint: 10727662
I am rejecting this response because:[redacted]@gmail.com is an invalid address. Please send payment to:[redacted]@gmail.com
Regards,
J[redacted]