Beacon Theater

Review: My wife purchased two tickets 2/[redacted]/14 to the [redacted] 45th anniversary show on 3/**/14 @ 8 pm. The show started almost @ 9pm. When the show started the audience was informed [redacted] (the founder of the [redacted]) would not be performing. My wife and I got up and left our seats, fought our way through the crowd, went down 3 flights of stairs and talked to an employee of the Beacon [redacted] regarding getting a refund. He said to wait where we were (the lobby) until he spoke to the box office. When [redacted] came back he stated the box office was now closed, but gave us a business card with all the contact information on it and told us to call on Monday to get the refund. We took the card and left the Beacon. Well on Monday 3/**/14 my wife and I both called and spoke to [redacted] at customer relations at the Beacon theatre. He stated refunds were only given out within the first 10 minutes of the start of the show. I explained to him that was impossible for us to make it down 3 flights of stairs, due to me being disabled and get to the box office within the 10 minute timeframe. He said if we didn't like it to take it up with the Revdex.com because there was nothing he could do. !0 minutes just does not seem to be a reasonable amount of time. Not without any other notice of the artist not showing up to play until the start of the show. Needless to say, we left the concert under the impression we would be getting a refund. Now we hear the rest of the scheduled concerts were postponed to a later date due to the [redacted] is unable to perform at the level to which they aspire.Desired Settlement: I would like a full refund for the face amount of the two tickets. Each ticket was $100.99 plus a service fee on each ticket in the amount of $19.99

Consumer

Response:

At this time, I have not been contacted by Beacon Theater regarding complaint ID [redacted].

Sincerely,