Bead Castle

Complaint: [redacted] I am rejecting this response because:I did place the Dragon promotion in my cartPrior to checkout, there were Dragon promotions in my cartOne had a price of $and the other had a price of $I removed the line item that had a price of $as it was supposed to be free, and left the one with the price of $The Dragon set was in my cart when I checked outI know there was some glitch in her systemThe problem is that, after this glitch, she expected me to pay the return shipping fee for the pleasure of ordering a promotion, putting it in my cart, and being disappointed by not receiving itShe must know she had a glitch in her systemWhen she accepted that glitch rather than do anything about it, it became an instance of bait and switch as she offered a promotion, (and the offer of a free bead for the purchase of is a permanent offer and not a "promotion" being offered at the time as she claims), and then did not supply itThis is no different than if a store has a glitch, overpricing items, and rather than correct the issue, just accepts it and asks customers to pay to return the overpriced items for a refundIt is contrary to consumer protection laws and illegalI have therefore also registered my complaint with the FTCThe burden of fixing problems with a retailers systems is with the retailer, not the consumerIt is unconscionable for a retailer to not fulfill their promotional obligations, and then expect the consumer to be out of pocket for any returns resulting from this lack of fulfillmentI do not understand the latter of her response, and am unable to open the attached filesI have, however, included the screen shots from our paypal messaging which proves that this retailer is a liar, as they clearly show me respectfully trying to reason with her before informing her of my intentions to file a dispute with PaypalI communicated with her as any reasonable customer wouldThe same can not be said of her.? Regards [redacted]

Complaint: [redacted] I am rejecting this response because: I did place the Dragon promotion in my cartPrior to checkout, there were Dragon promotions in my cartOne had a price of $and the other had a price of $I removed the line item that had a price of $as it was supposed to be free, and left the one with the price of $The Dragon set was in my cart when I checked outI know there was some glitch in her systemThe problem is that, after this glitch, she expected me to pay the return shipping fee for the pleasure of ordering a promotion, putting it in my cart, and being disappointed by not receiving itShe must know she had a glitch in her systemWhen she accepted that glitch rather than do anything about it, it became an instance of bait and switch as she offered a promotion, (and the offer of a free bead for the purchase of is a permanent offer and not a "promotion" being offered at the time as she claims), and then did not supply itThis is no different than if a store has a glitch, overpricing items, and rather than correct the issue, just accepts it and asks customers to pay to return the overpriced items for a refundIt is contrary to consumer protection laws and illegalI have therefore also registered my complaint with the FTCThe burden of fixing problems with a retailers systems is with the retailer, not the consumerIt is unconscionable for a retailer to not fulfill their promotional obligations, and then expect the consumer to be out of pocket for any returns resulting from this lack of fulfillmentI do not understand the latter of her response, and am unable to open the attached filesI have, however, included the screen shots from our paypal messaging which proves that this retailer is a liar, as they clearly show me respectfully trying to reason with her before informing her of my intentions to file a dispute with PaypalI communicated with her as any reasonable customer wouldThe same can not be said of her Regards [redacted]

We often run promotions concurrentlyFor example, at the time she placed her order, one of them was free shippingSo, it only makes sense that when an order is placed, the customer must indicate which promotion they would like to take advantage ofSince there was no indication of which promotion *** *** wanted, we shipped her order, including free shipping, just as it was placed.When she contacted us, and requested a refund, with free return shipping, we told her that we would be happy to give her a full refund, but we don't provide free return shippingApparently, *** *** was happy enough with her order to keep of the beads she orderedWe promptly refunded her for the beads she returned.*** ***

To whom it may concern, On 8th of November, I received an order, Order ID: 121720, from *** ***She ordered beads from our website BeadCastle.com, and paid with Paypal We were, at the time she placed her order, running several promotionsOne was, "buy get the 5th $bead free" and
the "deal of the year" promotionTo get the 5th free promotion, you have to use the coupon code FIFTHFREETo get the deal of the year promotion, you had to place an order for the "DOY" and then use the coupon code DOY We whe received her order, she did not make use of any coupon codesI emailed her to ask if she was interested in getting a bead promoShe did not respondSo, we shipped her order exactly as she placed it She then emailed us, and also messaged me on facebook, demanding that I send her a return label, because her order was incomplete and that she should have received her free beadsWe are not mind readersI would not have even know which promotion to send herNot all of our customers participate in every promotion I offered her a full refund if she sent her order back to usShe refused, threatened me with a "paypal" dispute, which she did, and threatened to report me to the FTCWhich she says she didPaypal ruled against herShe appealed, they ruled against her again and told her to send the beads backI told them that if she would send the beads back, I would give her a full refund Today, I received of the beads she purchased, and additional "mystery" beads from a brand which I don't recognize Attachments: -Original order, without any promotional items ordered -Instructions on our website on how to get the Deal of the Year promotion -an example of an order another customer placed, ordering the deal of the year promo, using the coupon code -pic of returned beads -pic of missing Gold Oil Dewdrops -pic of missing Ice Sparkle Dewdrops Once again, I will be happy to send her a full refund, if she sends the missing beads back to us Thank you, Colette Cashwell

Complaint: ***
I am rejecting this response because:I did place the Dragon promotion in my cartPrior to checkout, there were Dragon promotions in my cartOne had a price of $and the other had a price of $I removed the line item that had a price of $as it was supposed to be free, and left the one with the price of $The Dragon set was in my cart when I checked outI know there was some glitch in her systemThe problem is that, after this glitch, she expected me to pay the return shipping fee for the pleasure of ordering a promotion, putting it in my cart, and being disappointed by not receiving itShe must know she had a glitch in her systemWhen she accepted that glitch rather than do anything about it, it became an instance of bait and switch as she offered a promotion, (and the offer of a free bead for the purchase of is a permanent offer and not a "promotion" being offered at the time as she claims), and then did not supply itThis is no different than if a store has a glitch, overpricing items, and rather than correct the issue, just accepts it and asks customers to pay to return the overpriced items for a refundIt is contrary to consumer protection laws and illegalI have therefore also registered my complaint with the FTCThe burden of fixing problems with a retailers systems is with the retailer, not the consumerIt is unconscionable for a retailer to not fulfill their promotional obligations, and then expect the consumer to be out of pocket for any returns resulting from this lack of fulfillmentI do not understand the latter of her response, and am unable to open the attached filesI have, however, included the screen shots from our paypal messaging which proves that this retailer is a liar, as they clearly show me respectfully trying to reason with her before informing her of my intentions to file a dispute with PaypalI communicated with her as any reasonable customer wouldThe same can not be said of her.
Regards
*** ***

Complaint: ***
I am rejecting this response because:I did place the Dragon promotion in my cartPrior to checkout, there were Dragon promotions in my cartOne had a price of $and the other had a price of $I removed the line item that had a price of $as it was supposed to be free, and left the one with the price of $The Dragon set was in my cart when I checked outI know there was some glitch in her systemThe problem is that, after this glitch, she expected me to pay the return shipping fee for the pleasure of ordering a promotion, putting it in my cart, and being disappointed by not receiving itShe must know she had a glitch in her systemWhen she accepted that glitch rather than do anything about it, it became an instance of bait and switch as she offered a promotion, (and the offer of a free bead for the purchase of is a permanent offer and not a "promotion" being offered at the time as she claims), and then did not supply itThis is no different than if a store has a glitch, overpricing items, and rather than correct the issue, just accepts it and asks customers to pay to return the overpriced items for a refundIt is contrary to consumer protection laws and illegalI have therefore also registered my complaint with the FTCThe burden of fixing problems with a retailers systems is with the retailer, not the consumerIt is unconscionable for a retailer to not fulfill their promotional obligations, and then expect the consumer to be out of pocket for any returns resulting from this lack of fulfillmentI do not understand the latter of her response, and am unable to open the attached filesI have, however, included the screen shots from our paypal messaging which proves that this retailer is a liar, as they clearly show me respectfully trying to reason with her before informing her of my intentions to file a dispute with PaypalI communicated with her as any reasonable customer wouldThe same can not be said of her.
Regards
*** ***

Complaint: [redacted]
I am rejecting this response because: Bead Castle solicited business on FB by posting that she still had available the "DOY" Dragon promotionShe did not indicate that anything but the purchase of beads was necessaryNonetheless, I placed the Dragon set I wanted in my cart and they were there when I checked outA few weeks later she received more of the dragon beads, but still chose not to honor the promotion which she advertised in order to get my businessSince the set was in my cart, it's disappearance was most likely caused by a glitch in her systemHer lack of honoring it when she received more stock, combined with her lack of sending an order confirmation whereby the discrepancy could have been seen prior to her SHIPPING the order days later is not a glitch but a bait and switchDue to her poor business practices I would never want to give her my business and returned the entire orderBecause this was a Paypal transaction, Paypal resolved the dispute in my favor and refunded me the purchase priceShe did not refund me
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I did place the Dragon promotion in my cart. Prior to checkout, there were 2 Dragon promotions in my cart. One had a price of $128 and the other had a price of $0. I removed the line item that had a price of $128 as it was supposed to be free, and left the one with the price of $0. The Dragon set was in my cart when I checked out. I know there was some glitch in her system. The problem is that, after this glitch, she expected me to pay the return shipping fee for the pleasure of ordering a promotion, putting it in my cart, and being disappointed by not receiving it. She must know she had a glitch in her system. When she accepted that glitch rather than do anything about it, it became an instance of bait and switch as she offered a promotion, (and the offer of a free bead for the purchase of 4 is a permanent offer and not a "promotion" being offered at the time as she claims), and then did not supply it. This is no different than if a store has a glitch, overpricing items, and rather than correct the issue, just accepts it and asks customers to pay to return the overpriced items for a refund. It is contrary to consumer protection laws and illegal. I have therefore also registered my complaint with the FTC. The burden of fixing problems with a retailers systems is with the retailer, not the consumer. It is unconscionable for a retailer to not fulfill their promotional obligations, and then expect the consumer to be out of pocket for any returns resulting from this lack of fulfillment. I do not understand the latter of her response, and am unable to open the attached files. I have, however, included the screen shots from our paypal messaging which proves that this retailer is a liar, as they clearly show me respectfully trying to reason with her before informing her of my intentions to file a dispute with Paypal. I communicated with her as any reasonable customer would. The same can not be said of her. 
Regards
[redacted]

To whom it may concern, On 8th of November, I received an order, Order ID: 121720, from [redacted]. She ordered 4 beads from our website BeadCastle.com, and paid with Paypal. We were, at the time she placed her order, running several promotions. One was, "buy 4 get the 5th $31 bead free" and...

the "deal of the year" promotion. To get the 5th free promotion, you have to use the coupon code FIFTHFREE. To get the deal of the year promotion, you had to place an order for the "DOY" and then use the coupon code DOY2015. We whe received her order, she did not make use of any coupon codes. I emailed her to ask if she was interested in getting a bead promo. She did not respond. So, we shipped her order exactly as she placed it. She then emailed us, and also messaged me on facebook, demanding that I send her a return label, because her order was incomplete and that she should have received her free beads. We are not mind readers. I would not have even know which promotion to send her. Not all of our customers participate in every promotion. I offered her a full refund if she sent her order back to us. She refused, threatened me with a "paypal" dispute, which she did, and threatened to report me to the FTC. Which she says she did. Paypal ruled against her. She appealed, they ruled against her again and told her to send the beads back. I told them that if she would send the beads back, I would give her a full refund. Today, I received 2 of the 4 beads she purchased, and 2 additional "mystery" beads from a brand which I don't recognize. Attachments: -Original order, without any promotional items ordered -Instructions on our website on how to get the Deal of the Year promotion -an example of an order another customer placed, ordering the deal of the year promo, using the coupon code -pic of returned beads -pic of missing Gold Oil Dewdrops -pic of missing Ice Sparkle Dewdrops Once again, I will be happy to send her a full refund, if she sends the 2 missing beads back to us. Thank you, Colette Cashwell

Complaint: [redacted]
I am rejecting this response because: Bead Castle solicited business on FB by posting that she still had available the "DOY" Dragon promotion. She did not indicate that anything but the purchase of 4 beads was necessary. Nonetheless, I placed the Dragon set I wanted in my cart and they were there when I checked out. A few weeks later she received more of the dragon beads, but still chose not to honor the promotion which she advertised in order to get my business. Since the set was in my cart, it's disappearance was most likely caused by a glitch in her system. Her lack of honoring it when she received more stock, combined with her lack of sending an order confirmation whereby the discrepancy could have been seen prior to her SHIPPING the order 8 days later is not a glitch but a bait and switch. Due to her poor business practices I would never want to give her my business and returned the entire order. Because this was a Paypal transaction, Paypal resolved the dispute in my favor and refunded me the purchase price. She did not refund me.
Regards,
[redacted]

To whom it may concern, On 8th of November, I received an order, Order ID: 121720, from [redacted]. She ordered 4 beads from our website BeadCastle.com, and paid with Paypal. We were, at the time she placed her order, running several promotions. One was, "buy 4 get the 5th $31...

bead free" and the "deal of the year" promotion. To get the 5th free promotion, you have to use the coupon code FIFTHFREE. To get the deal of the year promotion, you had to place an order for the "DOY" and then use the coupon code DOY2015. We whe received her order, she did not make use of any coupon codes. I emailed her to ask if she was interested in getting a bead promo. She did not respond. So, we shipped her order exactly as she placed it. She then emailed us, and also messaged me on facebook, demanding that I send her a return label, because her order was incomplete and that she should have received her free beads. We are not mind readers. I would not have even know which promotion to send her. Not all of our customers participate in every promotion. I offered her a full refund if she sent her order back to us. She refused, threatened me with a "paypal" dispute, which she did, and threatened to report me to the FTC. Which she says she did. Paypal ruled against her. She appealed, they ruled against her again and told her to send the beads back. I told them that if she would send the beads back, I would give her a full refund. Today, I received 2 of the 4 beads she purchased, and 2 additional "mystery" beads from a brand which I don't recognize. Attachments: -Original order, without any promotional items ordered -Instructions on our website on how to get the Deal of the Year promotion -an example of an order another customer placed, ordering the deal of the year promo, using the coupon code -pic of returned beads -pic of missing Gold Oil Dewdrops -pic of missing Ice Sparkle Dewdrops Once again, I will be happy to send her a full refund, if she sends the 2 missing beads back to us. Thank you, Colette Cashwell

We often run promotions concurrently. For example, at the time she placed her order, one of them was free shipping.
So, it only makes sense that when an order is placed, the customer must indicate which promotion they would like to take advantage of. Since there was no indication of which promotion [redacted] wanted, we shipped her order, including free shipping, just as it was placed.
When she contacted us, and requested a refund, with free return shipping, we told her that we would be happy to give her a full refund, but we don't provide free return shipping.
Apparently, [redacted] was happy enough with her order to keep 2 of the 4 beads she ordered. We promptly refunded her for the 2 beads she returned.
[redacted]

We often run promotions concurrently. For example, at the time she placed her order, one of them was free shipping. So, it only makes sense that when an order is placed, the customer must indicate which promotion they would like to take advantage of. Since there was no indication of which promotion [redacted] wanted, we shipped her order, including free shipping, just as it was placed.When she contacted us, and requested a refund, with free return shipping, we told her that we would be happy to give her a full refund, but we don't provide free return shipping. Apparently, [redacted] was happy enough with her order to keep 2 of the 4 beads she ordered. We promptly refunded her for the 2 beads she returned.[redacted]