Beagle Books

Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ There is not enough information provided for us to investigate the claimWe will need the customer's email address used to register, his or her full name and the buyback order number Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Order # XXXXX of 12/8/amount due $I assume this is enough information for the business to investigate and respond Please note that my complaint is ALSO about the fact that the business cannot be reached by consumers at all! It shouldn't take a complaint to Revdex.com in order to reach the business I do not fully accept the response from the business because I cannot provide my name and email address for public posting Final Business Response / [redacted] (4000, 13, 2015/06/29) */ ***Document Attached [redacted] Found the information provided by the customer in this complaintCheck number issued on December XX XXXXreplacement check number issued on March 25, The replacement check has cleared our banksee attached copy of the checkCustomer has been paid and may have overlooked this payment in his/her bookkeepingApologies for not finding the original information and follow up infonoted in the prior response earlier today Final Consumer Response / [redacted] (2000, 15, 2015/06/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thanks for the info and apologies for overlooking Sadly, I won't do business with them again due to inability to communicate DIRECTLY with company via either email or phoneNo way to run a business

Initial Business Response / [redacted] (1000, 5, 2015/11/02) */ Check Number [redacted] Amount: $ Issue Date: October 10, Mailing address: [redacted] St [redacted] XXXXX As of November 2, does not show the check has cleared our bank account Given it has only been weeks since issuance of the check and before incurring additional costs associated with requesting a stop payment with our bank and issuing a replacement check, we would like customer to confirm that the address given to us is correct and secondly to double check the mailWe recognize that the Post Office from time to time mis-deliversOnce customer replies with confirmation of mailing address, we can issue a replacement checkNote: With issuance of a replacement check, the original check # [redacted] will be void and any attempts to deposit or cash the original check # [redacted] may result in bank fees which MyBookBuyer is not responsible for Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company had mailed the check to the wrong addressThey did indeed re-issue a new check for the full amount, which arrived just a few days after contact

Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ There is not enough information provided for us to investigate the claim. We will need the customer's email address used to register, his or her full name and the buyback order number. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/07)... */ (The consumer indicated he/she DID NOT accept the response from the business.) Order # XXXXX of 12/8/14 amount due $12.57. I assume this is enough information for the business to investigate and respond. Please note that my complaint is ALSO about the fact that the business cannot be reached by consumers at all! It shouldn't take a complaint to BBB in order to reach the business. I do not fully accept the response from the business because I cannot provide my name and email address for public posting. Final Business Response / [redacted] (4000, 13, 2015/06/29) */ ***Document Attached [redacted] Found the information provided by the customer in this complaint. Check number 5474 issued on December XX XXXX... replacement check number 6243 issued on March 25, 2015... The replacement check has cleared our bank... see attached copy of the check. Customer has been paid and may have overlooked this payment in his/her bookkeeping. Apologies for not finding the original information and follow up info. noted in the prior response earlier today Final Consumer Response / [redacted] (2000, 15, 2015/06/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thanks for the info and apologies for overlooking. Sadly, I won't do business with them again due to inability to communicate DIRECTLY with company via either email or phone. No way to run a business.

Initial Business Response /* (1000, 5, 2015/10/12) */
The paypal payment was made and completed by Paypal on Sept to the email address given to us
***@yahoo.com
We have attached image copy of our paypal transaction, showing the paypal email address the payment was sent to, the date
and the dollar amount of the transaction

Initial Business Response /* (1000, 5, 2015/10/12) */
The customer was paid on order number XXXXX for copy each of book isbn XXXXXXXXXX and XXXXXXXXXXXXX as inputted by the customerCustomer was attempting to sell back more copies of the book than we allow via order number XXXXX and
XXXXX which we subsequently rejected for exceeding our maximum quantity buyback terms
Normally, the customer has the option to have any rejected books sent back at customers costTo resolve this matter in an expedited manner, we have shipped the books (copies of book isbn XXXXXXXXXX) back to customer at our cost
Shipping address:
*** ***
*** XXXXX
Return Books Shipped: 10/12/
DHL/US Post Office Tracking: XXXXXXXXXXXXXXXXXXXXXX
Per our FAQs on our max quantity rule:
Will you buy more than one copy of the same book?
Yes, however we do specify a maximum quantity for each title we will purchaseThis maximum quantity is effective on a rolling 30-day basis from the date of receiptIf you have more copies of a particular title than our maximum purchase quantity, you can email us at ***@mybookbuyer.com and we may make an adjusted offer or no offer at all
Sidenote: We do not have email record of communication from customer account, and this matter would have easily been resolved through email communications
Initial Consumer Rebuttal /* (3000, 7, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from the business, for them to send the books back to meI was quoted a price of $for order number XXXXX, and a price of $for order number XXXXX, and I would like to receive the payments via check like I originally requestedAs I stated before if I was able to process my order on 9-4-15, and receive a quote, then as a business you are supposed to honor thatAlso, as I have stated before if there was an issue with the order, the time to reject the order should have been when I was placing it, and the order should not have gone through at that timeHowever, that was not the caseAlso, since you brought up my order number XXXXX, yes you did pay me for that one, and order numbers XXXXX, and XXXXX contain the exact same books, copies of America Past and Present, Volume 2, so I'm not sure what the problem isOrder number XXXXX didn't exceed quantitySo, if you have sent the books to me, I would like for you to provide me with more shipping labels, so I can send them back to you and receive paymentI did not ask for the books to be sent back to me
Lastly, I'm not sure how you did not receive my e-mailsI went to your website, www.mybookbuyer.com, and where it says contact us, I clicked that, and sent an e-mail from there twiceOne on 9-28-15, and one on 10-5-I also called the number on your website and the one on my check several times, and never received a responseSo, please do not say that this could have been easily resolved through e-mail communicationsI waited weeks from my initial contact with you all, before I contacted the Revdex.com, because I didn't hear from you all, at all
Thank you, *** ***
Final Business Response /* (4000, 9, 2015/10/22) */
Customer did not abide by our the terms of saleAdditionally during our quote process, the Max Quantity rule can be accessed (see attached image)We have returned the customers books back and consider this matter resolved
reference: additional attached image
reference: initial response to this complaint
The customer was paid on order number XXXXX for copy each of book isbn XXXXXXXXXX and XXXXXXXXXXXXX as inputted by the customerCustomer was attempting to sell back more copies of the book than we allow via order number XXXXX and XXXXX which we subsequently rejected for exceeding our maximum quantity buyback terms
Normally, the customer has the option to have any rejected books sent back at customers costTo resolve this matter in an expedited manner, we have shipped the books (copies of book isbn XXXXXXXXXX) back to customer at our cost
Shipping address:
*** ***
*** XXXXX
Return Books Shipped: 10/12/
DHL/US Post Office Tracking: XXXXXXXXXXXXXXXXXXXXXX
Per our FAQs on our max quantity rule:
Will you buy more than one copy of the same book?
Yes, however we do specify a maximum quantity for each title we will purchaseThis maximum quantity is effective on a rolling 30-day basis from the date of receiptIf you have more copies of a particular title than our maximum purchase quantity, you can email us at ***@mybookbuyer.com and we may make an adjusted offer or no offer at all
Final Consumer Response /* (4200, 11, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This matter has not been resolvedIf this matter were resolved, you all would have sent me the payment I was quoted, instead of sending me the books backYou all as a company need to improve your website, and your customer serviceI am surprised that you all are able to treat customers this way and get away with itThis has been the WORST online experience I have ever experienced, and I will never sell to your company againI will also not recommend this company to anyoneHave a good day
***

Initial Business Response /* (1000, 5, 2015/10/12) */
The customer was paid on order number XXXXX for 1 copy each of book isbn XXXXXXXXXX and XXXXXXXXXXXXX as inputted by the customer. Customer was attempting to sell back more copies of the book than we allow via order number XXXXX and XXXXX which...

we subsequently rejected for exceeding our maximum quantity buyback terms.
Normally, the customer has the option to have any rejected books sent back at customers cost. To resolve this matter in an expedited manner, we have shipped the books (4 copies of book isbn XXXXXXXXXX) back to customer at our cost.
Shipping address:
[redacted]
[redacted] XXXXX
Return Books Shipped: 10/12/15
DHL/US Post Office Tracking: XXXXXXXXXXXXXXXXXXXXXX
Per our FAQs on our max quantity rule:
Will you buy more than one copy of the same book?
Yes, however we do specify a maximum quantity for each title we will purchase. This maximum quantity is effective on a rolling 30-day basis from the date of receipt. If you have more copies of a particular title than our maximum purchase quantity, you can email us at [redacted]@mybookbuyer.com and we may make an adjusted offer or no offer at all.
Sidenote: We do not have email record of communication from customer account, and this matter would have easily been resolved through email communications.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from the business, for them to send the books back to me. I was quoted a price of $56.16 for order number XXXXX, and a price of $56.16 for order number XXXXX, and I would like to receive the payments via check like I originally requested. As I stated before if I was able to process my order on 9-4-15, and receive a quote, then as a business you are supposed to honor that. Also, as I have stated before if there was an issue with the order, the time to reject the order should have been when I was placing it, and the order should not have gone through at that time. However, that was not the case. Also, since you brought up my order number XXXXX, yes you did pay me for that one, and order numbers XXXXX, and XXXXX contain the exact same books, 2 copies of America Past and Present, Volume 2, so I'm not sure what the problem is. Order number XXXXX didn't exceed quantity. So, if you have sent the books to me, I would like for you to provide me with more shipping labels, so I can send them back to you and receive payment. I did not ask for the books to be sent back to me.
Lastly, I'm not sure how you did not receive my e-mails. I went to your website, www.mybookbuyer.com, and where it says contact us, I clicked that, and sent an e-mail from there twice. One on 9-28-15, and one on 10-5-15. I also called the number on your website and the one on my check several times, and never received a response. So, please do not say that this could have been easily resolved through e-mail communications. I waited 2 weeks from my initial contact with you all, before I contacted the Revdex.com, because I didn't hear from you all, at all.
Thank you, [redacted]
Final Business Response /* (4000, 9, 2015/10/22) */
Customer did not abide by our the terms of sale. Additionally during our quote process, the Max Quantity rule can be accessed (see attached image). We have returned the customers books back and consider this matter resolved.
reference: additional attached image
reference: initial response to this complaint
The customer was paid on order number XXXXX for 1 copy each of book isbn XXXXXXXXXX and XXXXXXXXXXXXX as inputted by the customer. Customer was attempting to sell back more copies of the book than we allow via order number XXXXX and XXXXX which we subsequently rejected for exceeding our maximum quantity buyback terms.
Normally, the customer has the option to have any rejected books sent back at customers cost. To resolve this matter in an expedited manner, we have shipped the books (4 copies of book isbn XXXXXXXXXX) back to customer at our cost.
Shipping address:
[redacted]
[redacted] XXXXX
Return Books Shipped: 10/12/15
DHL/US Post Office Tracking: XXXXXXXXXXXXXXXXXXXXXX
Per our FAQs on our max quantity rule:
Will you buy more than one copy of the same book?
Yes, however we do specify a maximum quantity for each title we will purchase. This maximum quantity is effective on a rolling 30-day basis from the date of receipt. If you have more copies of a particular title than our maximum purchase quantity, you can email us at [redacted]@mybookbuyer.com and we may make an adjusted offer or no offer at all.
Final Consumer Response /* (4200, 11, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This matter has not been resolved. If this matter were resolved, you all would have sent me the payment I was quoted, instead of sending me the books back. You all as a company need to improve your website, and your customer service. I am surprised that you all are able to treat customers this way and get away with it. This has been the WORST online experience I have ever experienced, and I will never sell to your company again. I will also not recommend this company to anyone. Have a good day.
[redacted]

Initial Business Response /* (1000, 5, 2015/10/12) */
The paypal payment was made and completed by Paypal on Sept 21 to the email address given to us.
[redacted]@yahoo.com
We have attached image copy of our paypal transaction, showing the paypal email address the payment was sent to,...

the date and the dollar amount of the transaction.

Initial Business Response /* (1000, 5, 2015/09/10) */
Payment to customer issued on 9/9/2015. A cursory search of our emails does not show any correspondence regarding this payment issue. Normal contact or correspondence via email by customer would have been resolved this situation well before a...

filing of a complaint. This file can be closed as payment has been made, see attached.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/10) */
9-10-15
Sent via email:
Hello
Yes, I received payment via Paypal early this morning. They must have received the complaint from you and acted right away. Thank you for your help.
Best Regards
[redacted]

Initial Business Response /* (1000, 5, 2015/11/02) */
Check Number [redacted]
Amount: $21.27
Issue Date: October 10, 2015
Mailing address: [redacted] St [redacted]
[redacted] XXXXX
As of November 2, 2015 does not show the check has cleared our bank account.
Given it has...

only been 3 weeks since issuance of the check and before incurring additional costs associated with requesting a stop payment with our bank and issuing a replacement check, we would like customer to confirm that the address given to us is correct and secondly to double check the mail. We recognize that the Post Office from time to time mis-delivers. Once customer replies with confirmation of mailing address, we can issue a replacement check. Note:
With issuance of a replacement check, the original check #[redacted] will be void and any attempts to deposit or cash the original check #[redacted] may result in bank fees which MyBookBuyer is not responsible for.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company had mailed the check to the wrong address. They did indeed re-issue a new check for the full amount, which arrived just a few days after contact.

Initial Business Response /* (1000, 5, 2015/09/10) */
Payment to customer issued on 9/9/2015. A cursory search of our emails does not show any correspondence regarding this payment issue. Normal contact or correspondence via email by customer would have been resolved this situation well...

before a filing of a complaint. This file can be closed as payment has been made, see attached.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/10) */
9-10-15
Sent via email:
Hello
Yes, I received payment via Paypal early this morning. They must have received the complaint from you and acted right away. Thank you for your help.
Best Regards
[redacted]

Initial Business Response /* (1000, 5, 2015/05/26) */
There is not enough information provided for us to investigate the claim. We will need the customer's email address used to register, his or her full name and the buyback order number.
Initial Consumer Rebuttal /* (3000, 7,...

2015/06/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Order # XXXXX of 12/8/14 amount due $12.57. I assume this is enough information for the business to investigate and respond.
Please note that my complaint is ALSO about the fact that the business cannot be reached by consumers at all! It shouldn't take a complaint to Revdex.com in order to reach the business.
I do not fully accept the response from the business because I cannot provide my name and email address for public posting.
Final Business Response /* (4000, 13, 2015/06/29) */
[redacted]Document Attached[redacted]
Found the information provided by the customer in this complaint. Check number 5474 issued on December XX XXXX... replacement check number 6243 issued on March 25, 2015... The replacement check has cleared our bank... see attached copy of the check. Customer has been paid and may have overlooked this payment in his/her bookkeeping. Apologies for not finding the original information and follow up info. noted in the prior response earlier today
Final Consumer Response /* (2000, 15, 2015/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks for the info and apologies for overlooking.
Sadly, I won't do business with them again due to inability to communicate DIRECTLY with company via either email or phone. No way to run a business.

Initial Business Response /* (1000, 5, 2015/05/26) */
There is not enough information provided for us to investigate the claim. We will need the customer's email address used to register, his or her full name and the buyback order number.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/07)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
Order # XXXXX of 12/8/14 amount due $12.57. I assume this is enough information for the business to investigate and respond.
Please note that my complaint is ALSO about the fact that the business cannot be reached by consumers at all! It shouldn't take a complaint to Revdex.com in order to reach the business.
I do not fully accept the response from the business because I cannot provide my name and email address for public posting.
Final Business Response /* (4000, 13, 2015/06/29) */
[redacted]Document Attached[redacted]
Found the information provided by the customer in this complaint. Check number 5474 issued on December XX XXXX... replacement check number 6243 issued on March 25, 2015... The replacement check has cleared our bank... see attached copy of the check. Customer has been paid and may have overlooked this payment in his/her bookkeeping. Apologies for not finding the original information and follow up info. noted in the prior response earlier today
Final Consumer Response /* (2000, 15, 2015/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks for the info and apologies for overlooking.
Sadly, I won't do business with them again due to inability to communicate DIRECTLY with company via either email or phone. No way to run a business.

Initial Business Response /* (1000, 5, 2015/11/02) */
Check Number [redacted]
Amount: $21.27
Issue Date: October 10, 2015
Mailing address: [redacted] St [redacted]
[redacted] XXXXX
As of November 2, 2015 does not show the check has cleared our bank account.
Given it...

has only been 3 weeks since issuance of the check and before incurring additional costs associated with requesting a stop payment with our bank and issuing a replacement check, we would like customer to confirm that the address given to us is correct and secondly to double check the mail. We recognize that the Post Office from time to time mis-delivers. Once customer replies with confirmation of mailing address, we can issue a replacement check. Note:
With issuance of a replacement check, the original check #[redacted] will be void and any attempts to deposit or cash the original check #[redacted] may result in bank fees which MyBookBuyer is not responsible for.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company had mailed the check to the wrong address. They did indeed re-issue a new check for the full amount, which arrived just a few days after contact.