Beairsto Lehners & Ketchum Engineering Ltd

After we saw the email complaint from Revdex.com on June *** We have contacted the client right away to resolve the matterThe actual return was prepared but never uploaded for client because client had a unique situation that still needed to be adjusted and corrected on our side before we could of uploaded return for reviewIt took a few weeks on our side to finalize the work since the parties involved ending up on vacation and some poor miscommunication on our part to contact the client to inform them we still working on the returnsSince we are all about customer service we called the client apologized the same day we got contacted by the Revdex.com and uploaded a copy of the return for their reviewWe also gave the client free months of service

After we saw the email complaint from Revdex.com on June [redacted] 2017. We have contacted the client right away to resolve the matter. The actual return was prepared but never uploaded for client because client had a unique situation that still needed to be adjusted and corrected on our side before we...

could of uploaded return for review. It took a few weeks on our side to finalize the work since the parties involved ending up on vacation and some poor miscommunication on our part to contact the client to inform them we still working on the returns. Since we are all about customer service we called the client apologized the same day we got contacted by the Revdex.com and uploaded a copy of the return for their review. We also gave the client 3 free months of service.