Thank you for forwarding [redacted]'s concerns. I am familiar with this case. When [redacted] complained that she did not hear as well as she would like with her hearing aids, we did offer her an upgrade to technology (at a considerable discount) that did not exist when she purchased...
her hearing aids in 2013. We did not tell her that she should not have been fit with the hearing aids that she has. This was a correct fitting of our budget line of hearing aids. There were then, and are now, more advanced hearing aids than the [redacted] aids that she purchased.I believe that this patient has proper hearing aids for her hearing loss. However, the programming of any hearing aids is crucial to the patient's success with them. I would like to have some testing of the hearing aids done to make sure that they meet the objective target for amplification properties. Once we see if they are on target we will know if the problems are in the programming (which we can correct right away) or if they are in the type of hearing aid selected. All she would need to do is to come in for a half-hour appointment. The fitting process takes only a few minutes. There is no charge for this service.We will be in touch with [redacted] to set an appointment.Thank you again,Scott B[redacted]
I believe that the refund and this complaint passed each other in the mail. A full refund has been issued.Please let me know if you need any more information in this case. Thank you, Scott B.
Thank you for forwarding [redacted] concerns. We have resolved the issue with him. We will be exchanging his current hearing aids for the style he prefers. If you have any further questions about this case, please let me know. Thank you again, Scott B.
Thank you for forwarding [redacted]'s concerns. I am familiar with this case. When [redacted] complained that she did not hear as well as she would like with her hearing aids, we did offer her an upgrade to technology (at a considerable discount) that did not exist when she purchased...
her hearing aids in 2013. We did not tell her that she should not have been fit with the hearing aids that she has. This was a correct fitting of our budget line of hearing aids. There were then, and are now, more advanced hearing aids than the [redacted] aids that she purchased.I believe that this patient has proper hearing aids for her hearing loss. However, the programming of any hearing aids is crucial to the patient's success with them. I would like to have some testing of the hearing aids done to make sure that they meet the objective target for amplification properties. Once we see if they are on target we will know if the problems are in the programming (which we can correct right away) or if they are in the type of hearing aid selected. All she would need to do is to come in for a half-hour appointment. The fitting process takes only a few minutes. There is no charge for this service.We will be in touch with [redacted] to set an appointment.Thank you again,Scott B[redacted]
I believe that the refund and this complaint passed each other in the mail. A full refund has been issued.Please let me know if you need any more information in this case. Thank you, Scott B.
Thank you for forwarding [redacted] concerns. We have resolved the issue with him. We will be exchanging his current hearing aids for the style he prefers. If you have any further questions about this case, please let me know. Thank you again, Scott B.