This company is nothing but rip offYou have to speak every seconds, or they will disconnected the callWhat kind of conversation can you have if every seconds you have to cut your love one offThere website is always under construction, the only way to add money is through moneygram and they charge you $then the company charge you $3, so $just to add moneyThe manager [redacted] was very very rude, and so unprofessionalThe manager by the name [redacted] was rude, and a big liarI called in to request a refund on some drop Calls, after listening to the first one, she stated that I was suppose to send her a copy of my phone bill and license, after telling her that she didn't request that information from me she proceed to put a block on my phoneWhen asked her name she stated [redacted] and said she was the manager of the call center, so I asked her what was her real name, and she said [redacted] that's what my mother named me, then I asked to speak with the manager and she says to me I am the manager, [redacted] the only manager I asked her to play the recording of her telling me that, she states that we are not allowed to hear it, but just a few minutes ago you allowed me to hear my Call with my husband, she stated that it wasn't meant for me to hearI heard me say mmhhhmmm to my husband before the phone was disconnected , but she swore me down I didn'tShe told me the only way I can complain is thru writting, but claim to be the manger of the company, but after calling back and speaking with another CSR she gave me the name of the actual General managerShe should not be in charge with her unprofessional attitude
This company is nothing but rip off. You have to speak every 10 seconds, or they will disconnected the call. What kind of conversation can you have if every 10 seconds you have to cut your love one off. There website is always under construction, the only way to add money is through moneygram and they charge you $5.95 then the company charge you $3, so $8.95 just to add money. The manager [redacted] was very very rude, and so unprofessional. The manager by the name [redacted] was rude, and a big liar. I called in to request a refund on some drop Calls, after listening to the first one, she stated that I was suppose to send her a copy of my phone bill and license, after telling her that she didn't request that information from me she proceed to put a block on my phone. When asked her name she stated [redacted] and said she was the manager of the call center, so I asked her what was her real name, and she said [redacted] that's what my mother named me, then I asked to speak with the manager and she says to me I am the manager, [redacted] the only manager . I asked her to play the recording of her telling me that, she states that we are not allowed to hear it, but just a few minutes ago you allowed me to hear my Call with my husband, she stated that it wasn't meant for me to hear. I heard me say mmhhhmmm to my husband before the phone was disconnected , but she swore
me down I didn't. She told me the only way I can complain is thru writting, but claim to be
the manger of the company, but after calling back and speaking with another CSR she gave me the name of the actual General manager. She should not be in charge with her unprofessional attitude.
This company is nothing but rip offYou have to speak every seconds, or they will disconnected the callWhat kind of conversation can you have if every seconds you have to cut your love one offThere website is always under construction, the only way to add money is through moneygram and they charge you $then the company charge you $3, so $just to add moneyThe manager [redacted] was very very rude, and so unprofessionalThe manager by the name [redacted] was rude, and a big liarI called in to request a refund on some drop Calls, after listening to the first one, she stated that I was suppose to send her a copy of my phone bill and license, after telling her that she didn't request that information from me she proceed to put a block on my phoneWhen asked her name she stated [redacted] and said she was the manager of the call center, so I asked her what was her real name, and she said [redacted] that's what my mother named me, then I asked to speak with the manager and she says to me I am the manager, [redacted] the only manager I asked her to play the recording of her telling me that, she states that we are not allowed to hear it, but just a few minutes ago you allowed me to hear my Call with my husband, she stated that it wasn't meant for me to hearI heard me say mmhhhmmm to my husband before the phone was disconnected , but she swore me down I didn'tShe told me the only way I can complain is thru writting, but claim to be the manger of the company, but after calling back and speaking with another CSR she gave me the name of the actual General managerShe should not be in charge with her unprofessional attitude
Horrible company! Rude customer service!
This company is nothing but rip off. You have to speak every 10 seconds, or they will disconnected the call. What kind of conversation can you have if every 10 seconds you have to cut your love one off. There website is always under construction, the only way to add money is through moneygram and they charge you $5.95 then the company charge you $3, so $8.95 just to add money. The manager [redacted] was very very rude, and so unprofessional. The manager by the name [redacted] was rude, and a big liar. I called in to request a refund on some drop Calls, after listening to the first one, she stated that I was suppose to send her a copy of my phone bill and license, after telling her that she didn't request that information from me she proceed to put a block on my phone. When asked her name she stated [redacted] and said she was the manager of the call center, so I asked her what was her real name, and she said [redacted] that's what my mother named me, then I asked to speak with the manager and she says to me I am the manager, [redacted] the only manager . I asked her to play the recording of her telling me that, she states that we are not allowed to hear it, but just a few minutes ago you allowed me to hear my Call with my husband, she stated that it wasn't meant for me to hear. I heard me say mmhhhmmm to my husband before the phone was disconnected , but she swore
me down I didn't. She told me the only way I can complain is thru writting, but claim to be
the manger of the company, but after calling back and speaking with another CSR she gave me the name of the actual General manager. She should not be in charge with her unprofessional attitude.