Beals Jewelry

Indeed, *** the owner of a *** *** *** ** brought his car for repairsHe asked for a quote over the phone as of how much it would cost to replace a steering rack***, the database we use for repairs calculated Hrs to replace in addition, it would require power steering fluid
As
he dropped the car off, we placed the car on a liftWe noticed the steering rack was broken and the sub frame to the car was cracked and had to be replacedWe contacted him before continuing any repairs
He authorized us to get a used sub frame, and for the additional labor that this would accrueWe went ahead and got the part in, unfortunately they brought us one for a different model which delayed it an extra dayThe car was completed the following weekendContacted the owner, he was out of townHe would be coming back on July 4th which was a Tuesday and a holiday
I offered to personally open the shop since we were closed that day so she can come and get the carThey told me about writing a post dated checkI said it was okayI took the check and left it in my deskNext morning my secretary came in and as usual, made deposits and her check went inThat was the only issue I see in this situation
I called *** and apologized for not writing a note on the check so they wouldn't deposit it, but it was a holiday when he came in
All the repairs made were authorized, there was additional parts needed and replacedTook longer to get a used part within the budget and in addition, we gave them a good discountThe job performed could have cost them way over the thousand dollars at any other place
We take pride in our work and companyIf there is something we can do to make the situation better let us know
Thank you,
*** ***

This company screwed up our carwe have had to spend another $to make repairs to this car The alignment was really badHad to replace tires and alignment repairs Complaint: ***I am rejecting this response because:Sincerely,*** ***