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Beam Heating & Air Conditioning, Inc

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Beam Heating & Air Conditioning, Inc Reviews (1)

Review: I was charged $86.00 for a service call because my air conditioner was not working and received very poor service. No diagnostic tests were performed and no service was done on my air conditioner. Beam's service man misdiagnosed my issue insisting that I had a bad compressor and that I needed to buy a new AC unit that would cost at least $3000.00. He gave no other option, and told me that I would probably have to wait to have a unit installed because the elderly and people with health problems would be serviced first, never asking if I or my family had any health issues. The visit took about 15-20minutes. The owner [redacted] called me that evening to arrange a time to give me an estimate on a new unit. I complained about the poor service to him and the lack of options. I have been a customer of Beam For at least a decade and in the past and had been very satisfied with the previous owner [redacted] who diagnosed correctly and serviced my furnaces and AC units. I decided to get another opinion from a different HVAC person the next day who correctly diagnosed the problem of a failed capacitor and within 10 minutes changed it and had my AC unit working again. The cost of the replacement part was 90.00. Nothing was wrong with the compressor. I feel like I was being mislead and taken advantage of.Desired Settlement: I should at least receive my service call fee to be returned. I recieved incompetent service and was mislead into believing something that was untrue and had I not sought out a second opinion, I would have lost a lot of money. I also had to experience discomfort due to lacking my AC for an easily fixed issue which should have been found on the service call and diagnosed correctly

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Description: HEATING & AIR CONDITIONING, AIR CONDITIONING CONTRACTORS & SYSTEMS

Address: 350 Broadway, Pitcairn, Pennsylvania, United States, 15140

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