Beamer Tire & Auto Repair

Initial Business Response / [redacted] (1000, 6, 2015/05/25) */ Contact Name and Title: [redacted] , President Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @yahoo.com The Hyundai Sonata brought in on 4/2/for a noise under hood by [redacted] or [redacted] was diagnosed, repaired and picked up on 4/4/One repair for the check engine light problem, another for a brake issue, and the third for a noise which was being made by the belt tensionerDays after these repairs were made, the customer advised us that a new problem of the vehicle cutting off had developedOccasionally when one part is replaced it starts working properly and can affect the system that can begin a new problemWe usually offer to tow in the car, or come pick it up at no charge if the new problem was related to any of the work already performedAfter a few days on 4/11/we got the vehicle back in, checked for codes and none were foundWe cleaned the throttle body to try to improve the idle that would make the car cut off at timesThis was done at no chargeWe do not remember hearing from the customer that there was still an issueWe will not charge a customer for any work that we perform within months or 24,miles related to an original repairWe will also work with the customer to minimize any charges on new problems that can develop after repairs made on the same systemWe understand that a customers time is important and getting things done within their schedule is a priority and we will work with them as much as we can to shuttle or provide transportationWe apologize if this wasn't made clear on earlier phone conversations and discussions about the new problemWe feel we repaired the original issues satisfactorilyBecause we fixed one problem with the mass air flow sensor it can make adjustments now to the system that can affect the idleIf the [redacted] would be willing to give us another chance at the new "cutting off" problem Beamer Tire will discount any repairs needed by halfWe have a reputation of doing things right and our thousands of repeat customers trust us to do the right thingI am sorry we didn't handle this situation better to satisfy [redacted] or [redacted] the first timeWe do care about their problem and will do anything within reason to make them happy Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/06/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response from Beamer Tire & Auto Repair because I was not informed prior to any work being done that what they were going "fix" would cause more issuesIf I had been notified prior to I would not have let them do any work on the carFurther more I dont think a reputable bussiness would state "we will work with the customer to minimize any charges on new problems that can devolope after repairs made"or "if the customer is willing to give us another chance we will discount any new repairs by half" if any thing they should be trying to rectify this situation free of chargeI thought they were a respectable establishmentOnce more the problem they were supposed to be fixing(mass air flow sensor, check engine light,rear brakes,etc...) are not infact fixed and at this point my car doesnt want to go above miles per hour, I dont call that fixedMy husband and I should'nt have to pay more money to fix the issues they've caused by doing shoddy workAnd since the new estimate I've just been given by another repair shop to repair all of the damages is well over $i would like a full refund and nothing less Final Business Response / [redacted] (4000, 10, 2015/06/18) */ Since we are an established and reputable business, with many satisfied customers, we will continue to work hard for every customer to resolve any issues they haveSince the Revdex.com requests that both parties move towards a middle ground, we have made an offer to resolve the problem but the complainant has not moved any to meet usThe automotive repair industry can never guarantee that other problems will not develop after one repair is madeIt would be less costly for the consumer if this were trueUnfortunately your situation with this vehicle has multiple issues that were not evident all at onceWe repaired the evident issuesTherefore, our discounted repair offer stands because of these reasons: 1) We did fix the original problems because they did not involve the running less than mph and 2) part of the repairs were to the brake system which are not having any issuesIf any of the parts we replaced fail within months or 24,miles they will be corrected at no chargeThese are factsUnfortunately your car apparently has more than one issue and you have to start with repairs you see first then any additional problems you address as the become evidentWe will be happy to address the current issues for no charge to you Final Consumer Response / [redacted] (4200, 12, 2015/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am very sorry but I cannot accept this Company's response becuase first they stated that their original offer stands which was to retire the situation for a discount than in the same response they said they'd fix it at no cost I don't trust that my vehicle will be properly fixed by this company and I have already had to take it to another mechanic so there is really nothing they can do for my husband and I but give us a full refund because the work they were supposed to do on the car has to be redone in addition to the new issues with my car since letting them work on my carWe would really appreciate a refund so that we can be done with this company completely and move on with our lives this whole situation has been stressing me out and I have been without a car for two weeks now because it has to be fixed there is no apology that can make up for the time and extra mo eh we've had to spend because of this company I would just like them to take responsibility sibility and rectify this situation properly by giving us our money backThank you

Initial Business Response /* (1000, 6, 2015/05/25) */
Contact Name and Title: [redacted], President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
The 2001 Hyundai Sonata brought in on 4/2/2015 for a noise under hood by [redacted] or [redacted] was diagnosed, repaired and picked...

up on 4/4/2015. One repair for the check engine light problem, another for a brake issue, and the third for a noise which was being made by the belt tensioner. Days after these repairs were made, the customer advised us that a new problem of the vehicle cutting off had developed. Occasionally when one part is replaced it starts working properly and can affect the system that can begin a new problem. We usually offer to tow in the car, or come pick it up at no charge if the new problem was related to any of the work already performed. After a few days on 4/11/2015 we got the vehicle back in, checked for codes and none were found. We cleaned the throttle body to try to improve the idle that would make the car cut off at times. This was done at no charge. We do not remember hearing from the customer that there was still an issue. We will not charge a customer for any work that we perform within 24 months or 24,000 miles related to an original repair. We will also work with the customer to minimize any charges on new problems that can develop after repairs made on the same system. We understand that a customers time is important and getting things done within their schedule is a priority and we will work with them as much as we can to shuttle or provide transportation. We apologize if this wasn't made clear on earlier phone conversations and discussions about the new problem. We feel we repaired the original issues satisfactorily. Because we fixed one problem with the mass air flow sensor it can make adjustments now to the system that can affect the idle. If the [redacted] would be willing to give us another chance at the new "cutting off" problem Beamer Tire will discount any repairs needed by half. We have a reputation of doing things right and our thousands of repeat customers trust us to do the right thing. I am sorry we didn't handle this situation better to satisfy [redacted] or [redacted] the first time. We do care about their problem and will do anything within reason to make them happy.
Initial Consumer Rebuttal /* (3000, 8, 2015/06/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from Beamer Tire & Auto Repair because I was not informed prior to any work being done that what they were going "fix" would cause more issues. If I had been notified prior to I would not have let them do any work on the car. Further more I dont think a reputable bussiness would state "we will work with the customer to minimize any charges on new problems that can devolope after repairs made"or "if the customer is willing to give us another chance we will discount any new repairs by half" if any thing they should be trying to rectify this situation free of charge. I thought they were a respectable establishment. Once more the problem they were supposed to be fixing(mass air flow sensor, check engine light,rear brakes,etc...) are not infact fixed and at this point my car doesnt want to go above 20 miles per hour, I dont call that fixed. My husband and I should'nt have to pay more money to fix the issues they've caused by doing shoddy work. And since the new estimate I've just been given by another repair shop to repair all of the damages is well over $1000.00 I would like a full refund and nothing less.
Final Business Response /* (4000, 10, 2015/06/18) */
Since we are an established and reputable business, with many satisfied customers, we will continue to work hard for every customer to resolve any issues they have. Since the Revdex.com requests that both parties move towards a middle ground, we have made an offer to resolve the problem but the complainant has not moved any to meet us. The automotive repair industry can never guarantee that other problems will not develop after one repair is made. It would be less costly for the consumer if this were true. Unfortunately your situation with this vehicle has multiple issues that were not evident all at once. We repaired the evident issues. Therefore, our discounted repair offer stands because of these 2 reasons: 1) We did fix the original problems because they did not involve the running less than 20 mph and 2) part of the repairs were to the brake system which are not having any issues. If any of the parts we replaced fail within 24 months or 24,000 miles they will be corrected at no charge. These are facts. Unfortunately your car apparently has more than one issue and you have to start with repairs you see first then any additional problems you address as the become evident. We will be happy to address the current issues for no charge to you.
Final Consumer Response /* (4200, 12, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am very sorry but I cannot accept this Company's response becuase first they stated that their original offer stands which was to retire the situation for a discount than in the same response they said they'd fix it at no cost I don't trust that my vehicle will be properly fixed by this company and I have already had to take it to another mechanic so there is really nothing they can do for my husband and I but give us a full refund because the work they were supposed to do on the car has to be redone in addition to the new issues with my car since letting them work on my car. We would really appreciate a refund so that we can be done with this company completely and move on with our lives this whole situation has been stressing me out and I have been without a car for two weeks now because it has to be fixed there is no apology that can make up for the time and extra mo eh we've had to spend because of this company I would just like them to take responsibility sibility and rectify this situation properly by giving us our money back. Thank you.