Bean Skin Cream

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 10/29/and paid the shipping and handling fees of $and $4.97.Customer contacted our Customer Service shortly after placing their order and asked that the Eye Serum be removed.Our Customer Service voided out the order and refunded the customer the shipping and handling fee of $4.97.However,on 11/12/the Skin Cream trial expired and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipment of Skin Cream on 11/12/$89.92.Customer contacted our Customer Service on 11/13/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund,$for the charge on 11/12/for any misunderstanding when placing the order.Here is the refund confirmation:$Trans ID: [redacted] dated 11/16/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Thank you for mediating this consumer complaint from our customer, Case Number:[redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 10/29/2017 and paid the shipping and handling fees of $4.99 and $4.97.Customer contacted our Customer Service shortly after placing their order and asked that the Eye Serum be removed.Our Customer Service voided out the order and refunded the customer the shipping and handling fee of $4.97.However,on 11/12/2017 the Skin Cream trial expired and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipment of Skin Cream on 11/12/2017 $89.92.Customer contacted our Customer Service on 11/13/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund,$89.92 for the charge on 11/12/2017 for any misunderstanding when placing the order.Here is the refund confirmation:$89.92 Trans ID:[redacted] dated 11/16/2017. Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]