Daniels Energy shows that we have the customers work scheduled for 8/23/ We assume that any owed or requested service will be done at that time under the terms of the customers paid Service Plan As of this response we again show that we have resolved all issues and that the customer is on Automatic Fuel Delivery and has an active Service Plan in place [redacted] Daniels Energy
In September I have sign agreement to lock automatic delivery of propane for specific price until June, In Spring of I was in contact with Daniels Energy as the contract was near end and the invoices were incomplete As we resolved invoice issues, I re-confirmed with the representative if our contract will expire and if there is anything that I need to do I was assured that my contract will close in one month and delivery is not expected so we should be all set and account closedI have started shopping for propane in fall of 2015, getting quotes between $– $per gallon Understanding that I have 50% of a tank full of propane I have not rushed to make a purchase and continue monitor marketWell, Oct 22, 2015, I came from work and there it is an invoice for propane delivery from Daniels Energy, gal at $ I have contacted them immediately, and what I have learned is that there is clause in the contract that says: “… You will remain on Automatic Delivery at the expiration of the Plan unless you notify Daniels Propane LLC by certified letter or fax” Well, the top of the page of our agreement says “this agreement is for 1000gal or until 7/31/or whichever comes first” Very confusing contract, who would expect to fax or send certified letter now a days to cancel contract that clearly states it end by 1000gal or 7/31/whichever is firstFurther, what is upsetting and disappointing is that the price they have charge me is mot then what we agreed last year, and it doubles the price that I have quoted for other companies
Regarding Central Air Service and Sales, I found Daniel's to be deceptive and unprofessional, and I would never do business or recommend them to anyone, in fact it was bad enough of an experience that I've deterred at least a dozen people from calling them in the last year*Updated Note June2016: Almost a year later I got a second opinion, and it was a $part that needed to be replaced - C/Air works perfect nowI still tell people how much I think Daniels flat out lied to me and tried to rip me off, hence why I'm updating this[redacted] JulyOriginal Review: Scheduling was difficultOn-site service people were nice, regardless of an issue likely caused in scheduling, and customer service is reasonable to work with I was at work, so my significant other initially made the appointment for a Friday morning, and let me know; I called them a few min after the appointment was set, confirmed the appointment date and time, and inquired about replacing the unit and was referred to a sales rep who informed me when they do the service they can take the measurements and prep for a sales visit at the same time Sounded ideal We received a call Monday, of the week of service, saying our appointment was confirmed for Tuesday, Tuesday? No, there were two different calls confirming it was Friday, and I took the day off for this? Persistence got them to make room for the appointment Friday afternoonOn Friday the on-site people said they were there strictly for the presales measuring, and they were not told they were doing a service They were kind enough to stay on site while we called the office a 4TH time about the system being serviced, re-explained the initial call was for a service While I was on the phone with a rep, they informed me that the service department just spoke to the person standing in front of me and the system wasn't worth fixingInteresting, I told the rep, since he was standing in front of me and didn't speak to anyone The on-site tech did quickly check to confirm my suspicion that the compressor was not turning on, near the end of this callI did confirm with the tech and he said he "never told anyone what the rep on the phone told me he said," also added "they have been having scheduling issues lately." I made sure the on-site people knew I wasn't upset with them and they were kind and patient throughout the processI did receive a bill for the "Service" that wasn't scheduled and not done, though after calling to complain they informed me it was already credited Very disappointed in scheduling, I feel like the rep lied who I spoke to while the techs were waiting with me, and annoyed I had to waste my time to call on a bill I should have never gotten People are pleasant to talk to their, I wish I would have had a better experience, but based on my experience I won't be moving forward with replacing my c-air unit through them, I don't feel they earned my trust at all from this experience
We apologize for the delay in our response, but we never received the first notification of this complaint from the Revdex.com We believe that this has been resolved with the customer and Daniels Energy Please confirm with the customer and contact us if this is not the case Best regards, [redacted]
Daniels Energy installed an air conditioner on my roof in NovemberI found them to be well organized and efficient in installing the unit considering the number of people involvedI would highly recommend them
Since moving to town several years ago, I have been a happy customer of Daniels EnergyI needed a new boiler, and several other gas applicances and found them to be highly professional and very responsiveI would highly recommend them to others
We moved into our house fourteen years agoWe decided to stay with the oil company that served the family that we bought the house fromAt the time our furnace (*** *** ) was about fifteen years oldTo make long story short, for the next four years we had multiple issues with our heating system all of which our former oil company attempted to handle very badlyWhat with banging pipes and an assortment of poor heating performance situations we became quite disenchanted with our oil companies failure to send our qualified technicians who understood our *** *** oil burnerAfter much frustration we changed to Daniel's Oil because we heard they specialized in the *** *** unitsWe have not been disappointed! Daniel's has been terrific! They have sent our technicians who are well versed with our unit and are experts in every sense of the wordWe decided at about the time we figured our original *** *** was about years old to be pro-active and we had Daniel's install a new *** *** four years agoWe have realized a considerable savings in oil consumption as a result and have had trouble free service from our new unit for the past four yearsDaniel's is a family owned business that really cares about it's customers needsOver the years that they have serviced us we have found them to possess the four P's of a reliable businessThey are professional, punctual, proficient and most pleasant to do business with
Daniels Energy shows that we have the customers work scheduled for 8/23/16. We assume that any owed or requested service will be done at that time under the terms of the customers paid Service Plan. As of this response we again show that we have resolved all issues and that the customer is on Automatic Fuel Delivery and has an active Service Plan in place. [redacted]Daniels Energy
Daniels Energy shows that we have the customers work scheduled for 8/23/16. We assume that any owed or requested service will be done at that time under the terms of the customers paid Service Plan. As of this response we again show that we have resolved all issues and that the customer is on Automatic Fuel Delivery and has an active Service Plan in place.
I'm fussy. But I've been a propane customer of Daniels for a few years and they've lived up to my high expectations. I don't even have to think about anything - it's all taken care of. Unrelated to my propane service, I recently had a problem with the pressure valve on my home's water heater. I noticed on Sunday that there was water leaking from it, and water all over the basement floor. On Monday I called a plumber a friend had recommended, and left a message, but he did not call back. On Tuesday I left a message with another plumber, but he did not call back either. On Wednesday I called the first plumber back again and left a second message saying I'd been without hot water since Sunday and please could someone come? To this day I haven't heard back from either of them. On Thursday, a friend told me to see if Daniels could do that type of repair. A live person answered the phone, reprimanded me nicely for not having called them immediately because she couldn't imagine my being without hot water all week, and she had someone out there that very morning. The repairman called when he was on his way to my house so that I could stay at work until then, and then I met him at the house. He estimated the job first, and I agreed to the price which I thought was very fair, and he fixed it immediately and was on his way in less than an hour. Easy-peasy! No more wasting my time with other servicemen who don't have the courtesy to return a distress service call.
Regarding Central Air Service and Sales, I found Daniel's to be deceptive and unprofessional, and I would never do business or recommend them to anyone, in fact it was bad enough of an experience that I've deterred at least a dozen people from calling them in the last year.
*Updated Note June2016: Almost a year later I got a second opinion, and it was a $10 part that needed to be replaced - C/Air works perfect now. I still tell people how much I think Daniels flat out lied to me and tried to rip me off, hence why I'm updating this.*
July2015 Original Review: Scheduling was difficult. On-site service people were nice, regardless of an issue likely caused in scheduling, and customer service is reasonable to work with. I was at work, so my significant other initially made the appointment for a Friday morning, and let me know; I called them a few min after the appointment was set, confirmed the appointment date and time, and inquired about replacing the unit and was referred to a sales rep who informed me when they do the service they can take the measurements and prep for a sales visit at the same time. Sounded ideal. We received a call Monday, of the week of service, saying our appointment was confirmed for Tuesday, Tuesday? No, there were two different calls confirming it was Friday, and I took the day off for this? Persistence got them to make room for the appointment Friday afternoon. On Friday the on-site people said they were there strictly for the presales measuring, and they were not told they were doing a service. They were kind enough to stay on site while we called the office a 4TH time about the system being serviced, re-explained the initial call was for a service. While I was on the phone with a rep, they informed me that the service department just spoke to the person standing in front of me and the system wasn't worth fixing. Interesting, I told the rep, since he was standing in front of me and didn't speak to anyone. The on-site tech did quickly check to confirm my suspicion that the compressor was not turning on, near the end of this call. I did confirm with the tech and he said he "never told anyone what the rep on the phone told me he said," also added "they have been having scheduling issues lately." I made sure the on-site people knew I wasn't upset with them and they were kind and patient throughout the process. I did receive a bill for the "Service" that wasn't scheduled and not done, though after calling to complain they informed me it was already credited. Very disappointed in scheduling, I feel like the rep lied who I spoke to while the techs were waiting with me, and annoyed I had to waste my time to call on a bill I should have never gotten. People are pleasant to talk to their, I wish I would have had a better experience, but based on my experience I won't be moving forward with replacing my c-air unit through them, I don't feel they earned my trust at all from this experience.
We apologize for the delay in our response, but we never received the first notification of this complaint from the Revdex.com. We believe that this has been resolved with the customer and Daniels Energy. Please confirm with the customer and contact us if this is not the...
In September 2014 I have sign agreement to lock automatic delivery of propane for specific price until June, 2015. In Spring of 2015 I was in contact with Daniels Energy as the contract was near end and the invoices were incomplete. As we resolved invoice issues, I re-confirmed with the representative if our contract will expire and if there is anything that I need to do. I was assured that my contract will close in one month and delivery is not expected so we should be all set and account closed.
I have started shopping for propane in fall of 2015, getting quotes between $1.00 – $1.30 per gallon. Understanding that I have 50% of a tank full of propane I have not rushed to make a purchase and continue monitor market.
Well, Oct 22, 2015, I came from work and there it is an invoice for propane delivery from Daniels Energy, 176 gal at $2.299. I have contacted them immediately, and what I have learned is that there is clause in the contract that says: “… You will remain on Automatic Delivery at the expiration of the Plan unless you notify Daniels Propane LLC by certified letter or fax”. Well, the top of the page of our agreement says “this agreement is for 1000gal or until 7/31/15 or whichever comes first” Very confusing contract, who would expect to fax or send certified letter now a days to cancel contract that clearly states it end by 1000gal or 7/31/15 whichever is first.
Further, what is upsetting and disappointing is that the price they have charge me is mot then what we agreed last year, and it doubles the price that I have quoted for other companies.
We had a brand new furnace installed 2 months ago. First time we fired it up it had a faulty water refill & nearly flooded our first floor. Had to take time off to have brand new furnace serviced. We're told have to wait for parts & will have to manually run our BRAND NEW FURNACE which cost $140000!!! Now have been waiting an hour and a half for service tech again.
Daniels Energy shows that we have the customers work scheduled for 8/23/ We assume that any owed or requested service will be done at that time under the terms of the customers paid Service Plan As of this response we again show that we have resolved all issues and that the customer is on Automatic Fuel Delivery and has an active Service Plan in place [redacted] Daniels Energy
In September I have sign agreement to lock automatic delivery of propane for specific price until June, In Spring of I was in contact with Daniels Energy as the contract was near end and the invoices were incomplete As we resolved invoice issues, I re-confirmed with the representative if our contract will expire and if there is anything that I need to do I was assured that my contract will close in one month and delivery is not expected so we should be all set and account closedI have started shopping for propane in fall of 2015, getting quotes between $– $per gallon Understanding that I have 50% of a tank full of propane I have not rushed to make a purchase and continue monitor marketWell, Oct 22, 2015, I came from work and there it is an invoice for propane delivery from Daniels Energy, gal at $ I have contacted them immediately, and what I have learned is that there is clause in the contract that says: “… You will remain on Automatic Delivery at the expiration of the Plan unless you notify Daniels Propane LLC by certified letter or fax” Well, the top of the page of our agreement says “this agreement is for 1000gal or until 7/31/or whichever comes first” Very confusing contract, who would expect to fax or send certified letter now a days to cancel contract that clearly states it end by 1000gal or 7/31/whichever is firstFurther, what is upsetting and disappointing is that the price they have charge me is mot then what we agreed last year, and it doubles the price that I have quoted for other companies
Regarding Central Air Service and Sales, I found Daniel's to be deceptive and unprofessional, and I would never do business or recommend them to anyone, in fact it was bad enough of an experience that I've deterred at least a dozen people from calling them in the last year*Updated Note June2016: Almost a year later I got a second opinion, and it was a $part that needed to be replaced - C/Air works perfect nowI still tell people how much I think Daniels flat out lied to me and tried to rip me off, hence why I'm updating this[redacted] JulyOriginal Review: Scheduling was difficultOn-site service people were nice, regardless of an issue likely caused in scheduling, and customer service is reasonable to work with I was at work, so my significant other initially made the appointment for a Friday morning, and let me know; I called them a few min after the appointment was set, confirmed the appointment date and time, and inquired about replacing the unit and was referred to a sales rep who informed me when they do the service they can take the measurements and prep for a sales visit at the same time Sounded ideal We received a call Monday, of the week of service, saying our appointment was confirmed for Tuesday, Tuesday? No, there were two different calls confirming it was Friday, and I took the day off for this? Persistence got them to make room for the appointment Friday afternoonOn Friday the on-site people said they were there strictly for the presales measuring, and they were not told they were doing a service They were kind enough to stay on site while we called the office a 4TH time about the system being serviced, re-explained the initial call was for a service While I was on the phone with a rep, they informed me that the service department just spoke to the person standing in front of me and the system wasn't worth fixingInteresting, I told the rep, since he was standing in front of me and didn't speak to anyone The on-site tech did quickly check to confirm my suspicion that the compressor was not turning on, near the end of this callI did confirm with the tech and he said he "never told anyone what the rep on the phone told me he said," also added "they have been having scheduling issues lately." I made sure the on-site people knew I wasn't upset with them and they were kind and patient throughout the processI did receive a bill for the "Service" that wasn't scheduled and not done, though after calling to complain they informed me it was already credited Very disappointed in scheduling, I feel like the rep lied who I spoke to while the techs were waiting with me, and annoyed I had to waste my time to call on a bill I should have never gotten People are pleasant to talk to their, I wish I would have had a better experience, but based on my experience I won't be moving forward with replacing my c-air unit through them, I don't feel they earned my trust at all from this experience
We apologize for the delay in our response, but we never received the first notification of this complaint from the Revdex.com We believe that this has been resolved with the customer and Daniels Energy Please confirm with the customer and contact us if this is not the case Best regards, [redacted]
Daniels Energy installed an air conditioner on my roof in NovemberI found them to be well organized and efficient in installing the unit considering the number of people involvedI would highly recommend them
Since moving to town several years ago, I have been a happy customer of Daniels EnergyI needed a new boiler, and several other gas applicances and found them to be highly professional and very responsiveI would highly recommend them to others
We moved into our house fourteen years agoWe decided to stay with the oil company that served the family that we bought the house fromAt the time our furnace (*** *** ) was about fifteen years oldTo make long story short, for the next four years we had multiple issues with our heating system all of which our former oil company attempted to handle very badlyWhat with banging pipes and an assortment of poor heating performance situations we became quite disenchanted with our oil companies failure to send our qualified technicians who understood our *** *** oil burnerAfter much frustration we changed to Daniel's Oil because we heard they specialized in the *** *** unitsWe have not been disappointed! Daniel's has been terrific! They have sent our technicians who are well versed with our unit and are experts in every sense of the wordWe decided at about the time we figured our original *** *** was about years old to be pro-active and we had Daniel's install a new *** *** four years agoWe have realized a considerable savings in oil consumption as a result and have had trouble free service from our new unit for the past four yearsDaniel's is a family owned business that really cares about it's customers needsOver the years that they have serviced us we have found them to possess the four P's of a reliable businessThey are professional, punctual, proficient and most pleasant to do business with
Daniels Energy shows that we have the customers work scheduled for 8/23/16. We assume that any owed or requested service will be done at that time under the terms of the customers paid Service Plan. As of this response we again show that we have resolved all issues and that the customer is on Automatic Fuel Delivery and has an active Service Plan in place. [redacted]Daniels Energy
Daniels Energy shows that we have the customers work scheduled for 8/23/16. We assume that any owed or requested service will be done at that time under the terms of the customers paid Service Plan. As of this response we again show that we have resolved all issues and that the customer is on Automatic Fuel Delivery and has an active Service Plan in place.
[redacted]
Daniels Energy
I'm fussy. But I've been a propane customer of Daniels for a few years and they've lived up to my high expectations. I don't even have to think about anything - it's all taken care of. Unrelated to my propane service, I recently had a problem with the pressure valve on my home's water heater. I noticed on Sunday that there was water leaking from it, and water all over the basement floor. On Monday I called a plumber a friend had recommended, and left a message, but he did not call back. On Tuesday I left a message with another plumber, but he did not call back either. On Wednesday I called the first plumber back again and left a second message saying I'd been without hot water since Sunday and please could someone come? To this day I haven't heard back from either of them. On Thursday, a friend told me to see if Daniels could do that type of repair. A live person answered the phone, reprimanded me nicely for not having called them immediately because she couldn't imagine my being without hot water all week, and she had someone out there that very morning. The repairman called when he was on his way to my house so that I could stay at work until then, and then I met him at the house. He estimated the job first, and I agreed to the price which I thought was very fair, and he fixed it immediately and was on his way in less than an hour. Easy-peasy! No more wasting my time with other servicemen who don't have the courtesy to return a distress service call.
Regarding Central Air Service and Sales, I found Daniel's to be deceptive and unprofessional, and I would never do business or recommend them to anyone, in fact it was bad enough of an experience that I've deterred at least a dozen people from calling them in the last year.
*Updated Note June2016: Almost a year later I got a second opinion, and it was a $10 part that needed to be replaced - C/Air works perfect now. I still tell people how much I think Daniels flat out lied to me and tried to rip me off, hence why I'm updating this.*
July2015 Original Review: Scheduling was difficult. On-site service people were nice, regardless of an issue likely caused in scheduling, and customer service is reasonable to work with. I was at work, so my significant other initially made the appointment for a Friday morning, and let me know; I called them a few min after the appointment was set, confirmed the appointment date and time, and inquired about replacing the unit and was referred to a sales rep who informed me when they do the service they can take the measurements and prep for a sales visit at the same time. Sounded ideal. We received a call Monday, of the week of service, saying our appointment was confirmed for Tuesday, Tuesday? No, there were two different calls confirming it was Friday, and I took the day off for this? Persistence got them to make room for the appointment Friday afternoon. On Friday the on-site people said they were there strictly for the presales measuring, and they were not told they were doing a service. They were kind enough to stay on site while we called the office a 4TH time about the system being serviced, re-explained the initial call was for a service. While I was on the phone with a rep, they informed me that the service department just spoke to the person standing in front of me and the system wasn't worth fixing. Interesting, I told the rep, since he was standing in front of me and didn't speak to anyone. The on-site tech did quickly check to confirm my suspicion that the compressor was not turning on, near the end of this call. I did confirm with the tech and he said he "never told anyone what the rep on the phone told me he said," also added "they have been having scheduling issues lately." I made sure the on-site people knew I wasn't upset with them and they were kind and patient throughout the process. I did receive a bill for the "Service" that wasn't scheduled and not done, though after calling to complain they informed me it was already credited. Very disappointed in scheduling, I feel like the rep lied who I spoke to while the techs were waiting with me, and annoyed I had to waste my time to call on a bill I should have never gotten. People are pleasant to talk to their, I wish I would have had a better experience, but based on my experience I won't be moving forward with replacing my c-air unit through them, I don't feel they earned my trust at all from this experience.
We apologize for the delay in our response, but we never received the first notification of this complaint from the Revdex.com. We believe that this has been resolved with the customer and Daniels Energy. Please confirm with the customer and contact us if this is not the...
case.
Best regards,
[redacted]
In September 2014 I have sign agreement to lock automatic delivery of propane for specific price until June, 2015. In Spring of 2015 I was in contact with Daniels Energy as the contract was near end and the invoices were incomplete. As we resolved invoice issues, I re-confirmed with the representative if our contract will expire and if there is anything that I need to do. I was assured that my contract will close in one month and delivery is not expected so we should be all set and account closed.
I have started shopping for propane in fall of 2015, getting quotes between $1.00 – $1.30 per gallon. Understanding that I have 50% of a tank full of propane I have not rushed to make a purchase and continue monitor market.
Well, Oct 22, 2015, I came from work and there it is an invoice for propane delivery from Daniels Energy, 176 gal at $2.299. I have contacted them immediately, and what I have learned is that there is clause in the contract that says: “… You will remain on Automatic Delivery at the expiration of the Plan unless you notify Daniels Propane LLC by certified letter or fax”. Well, the top of the page of our agreement says “this agreement is for 1000gal or until 7/31/15 or whichever comes first” Very confusing contract, who would expect to fax or send certified letter now a days to cancel contract that clearly states it end by 1000gal or 7/31/15 whichever is first.
Further, what is upsetting and disappointing is that the price they have charge me is mot then what we agreed last year, and it doubles the price that I have quoted for other companies.
We had a brand new furnace installed 2 months ago. First time we fired it up it had a faulty water refill & nearly flooded our first floor. Had to take time off to have brand new furnace serviced. We're told have to wait for parts & will have to manually run our BRAND NEW FURNACE which cost $140000!!! Now have been waiting an hour and a half for service tech again.