Beantown Builders, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
*** *** was referred to us by my brother’sfriend who is ***'s Wife's cousin*** made the comment that we statedrepeatedly that this was short notice but were anxious to start immediately,this is an absolute lieWe showed him the project, asked him how long it wouldtake and he stated that he could have the project done no later than September8th upon which we turned over the keys to himWhen he gave us thisdate we made arrangements to move in the weekend after and informed him of thisand he never stated that this would be an issue.He stated in his responsethat we were suing our landlord and that's why we were getting out of ourformer homeThat is a complete lie and has nothing to do with the matter athandWe closed on our home and received keys in the beginning of august andwere in no rush to move in.We hired Beantown Buildersto come up with a plan and design for the remodel of our kitchenWe haveno building experience so why would we be responsible for coming up with a planor design? That is what he was hired Beantown Builders to do*** stated that"My Designer" measured wrong and that was one of the reasons that thework was held upLet me be clear, I have no affiliation with any kitchendesignersI was sent to this gentleman thru *** at *** ***.*** and this gentlemen met at my house together*** made it veryclear that he had done several projects with this gentlemen most especiallywith his wife's cousin who recommended *** to my Husband and me.My Budget was never anissue, *** stated that each item had a set amount in the contract that Iwas allowed to spendI had stated from the very beginning to *** that Iwanted to pick out the items for my kitchen (Sinks, Cabinets, Backsplash,Countertop) after all this was going to be my home where I spend time with myfamily, this was not going to be one of his homes that he flipsHe stated thatthis was fine.*** stated that hereceived many emails from me about design ideas and then changing my mind afterhe helped me decide, I never asked him to help me decide I was just showing himideas to get a second opinion because at that point we were on friendlierterms*** stated that herecommended we order stock cabinets from *** *** or *** ***Theone set of cabinets that I did like at *** *** *** informed methat it was out of the budget so he sent me to Cabinets to go***s claimthat the cabinets took two months is and I can provide an invoice thatshows thatPart of the holdup was that his staff damaged several cabinets(chipping the wood, scratching and leaving gashes) this led to several reorders. Our cabinets were ordered September5th and arrived at the store September 26th but were notpicked up by *** until five days later*** claims that all thedelays were result of my husband and I’s inability to make up our minds,another accusationI have attached just a few emails but I have morethat show ***s inability to keep scheduled appointments with usHis noshows became chronicHis staff would apologies profusely when they did arriveafter I would inquire about the missing appointments stating that their boss*** sent them off to other jobs that were bigger insteadAs for thegranite, we met with the gentlemen from Alpha Granite he made the template, heshowed us four samples that *** instructed him to show usI wasundecided, the gentlemen suggested I come out to their stores to see theirwhole slabI inquired if I would have time and I was told that yes there wastime because the granite wouldn’t be cut for another weekIn our contract,*** has a number of change orders labeled, I’m not quite sure what that’sreferring to since I instructed him not to order anything without my consent*** falsely asserts in his narrative thatseveral meetings had occurred in an effort to satisfy us that is falseIn factmy husband called him several times and to this day he has yet to return hiscallsHe even went out of his way to show up to our home after 3pm when heknew my husband was at workI have attached photos of several damages left byhis teamA whole in the floor that he insists doesn’t exist, damage to the cabinets,all of which Beantown builders was aware of but still put them upI pointedout all the damages to *** after they were done putting the cabinets upon November 7thHe assured me that he would file a claim and when the new cabinetsarrived he would come and put them up, he even went as far as to take pictures.I had three of my sisters visiting from out of town and they helped me pointout the damages to ***On this same day he also gave me his word that hewould replace my radiator cover in my kitchen that his staff had stolen duringthe kitchen remodel*** stated if he couldn’t find one to my liking hewould install a baseboard heaterNovember 18th *** called mefrom Puerto Rico to inform me that a gentlemen would be coming to pick up thefinal payment and bring along the final invoiceI stated to *** can youplease mark down that you will finish everything on our punch list ten daysafter our dishwasher was installed and he returned from vacationHe agreed toput this on the invoice(See Invoice attachment) On the 19th the gentlemenarrived to pick up the checkMy husband was apprehensive about paying the lastsum because he felt that *** wouldn’t come through with honoring fixingthings on our punch list because of ***s inability in the past to keephis word and make scheduled appointmentsI ended up sending the gentlemenaway*** called me five times from Puerto Rico yelling and beingaggressive demanding his money and stating several times that he would take usto courtI became upset and called my husband at which time he brought home acheck for some of the money*** called me again later that evening and Itold him that my husband had a check for some of the money, he became enrageddemanding all of his money or that he would go forward and have us prosecutedand that we were in violation of our contractI told *** that I didn’t wantit to come to this and that I just wanted the work doneThe next day my husbandgot the check for the remaining balance and the gentlemen arrived 8pm thatnight to pick it up.The dishwasher arrived November 29th,I emailed *** that it had arrivedHe made an appointment for that followingTuesday and no one showed upHis workers eventually arrived later that weekbut I never saw *** again until 3-weeks later at about 5pm to bring theradiator coverI expressed to him that I did not like it and he noticed thatit didn’t fit anywayI asked him when he would be returning to finish the workand that my husband would like to speak to himHe stated that he was done withthe work and didn’t want to speak with my husbandTowards the end of January *** returnedwith who he had stated multiple times was his assistant but the *** **
*** Office of Consumer Affairs who will be holding a hearing withBeantown Builders on our behalf on 3/11/lists her as theregistrant/Contractor, another testament to his dishonestyThis visit wasafter we filed our complaint and there was never any test cover presented as hestated in his narrativeHe states that the custom made radiator cover wasinstalled when in fact it wasn’t at the time of my complaint as I had beenwaiting for the cover since October when we discovered the original covers werestolenI’m appalled at his statement that it’s not his concern whether I likethe cover or not after all I wouldn’t need a new one if his staff hadn’t stolenthe original one.*** states that I send threatening emailswhich is a lie and id love for him to produce it.The building inspector and electrical Inspectorand Plumbing Inspector of Randolph found many things wrong with this jobThe Plumbing Inspector *** ***(###-###-####) who also attempted to contact Beantown Builders to no avail foundout that no rough inspections had taken placeLast week (week of February 9th) anelectrician from Beantown Builders just finished some electrical workAn inspectorarrived the same day and informed us that a permit for the electrical work forour home had just been pulled just a few short weeks agoBeantown Buildersclaims that all the work was done but if that’s a fact why was his electricianstill here a couple of weeks ago still finishing up work installing GFI.*** states that the work is done and that we are looking for an issue butyou don’t have to look far to see that the cabinets are not leveled and some ofwhich aren’t even touching the ceilingThe Window that his team installed hasbeen leaking heavily every time it rains or snows and it’s the only window inthe whole house doing itThe cabinets that *** told us he put the claimin for back in November wasn’t actually filedAfter pressing him for the claimnumber in several emails he forwarded the claim numberWhen I reached out tothe contact person included in his email for cabinets to go I was informed thatthe claim was filed on February 4th,months after he claimed thathe filedWe have been very patient, this whole process started way back in Augustit is now February, we have had to deal with his team dumping trash in ourbackyard, drilling a whole in the wall through the shingles and even paintingone our windows shut (which is still painted shut), working until 10pm at night,missing appointments and showing up unannouncedBeantown Builders tookadvantage of our Naiveté and our trusting natureThey have a tendency to notclean up after their work, there is still empty boxes, pieces of wood and othersupplies used for the kitchen remold still in our mud roomIt is he that is aliar, dishonest and a unscrupulous crookHis assertion that we are trying toget our kitchen remolded for free is absurd we just want what we paid for done correctly.*** stated that we were so happy with the work that we even wanted him todo work on our bathroomAfter we saw how he conducted business and the shottywork, that conversation ceased very quickly and was never brought up againHiswork is substandard by farUnderstand that my husband and I just want the workcompleted no more no lessHis dishonesty overwhelms me We have more pictures and evidence of a poorly done job but the site would only allow us to post four
Regards,
*** ***

In August 2014, the Complainants contactedus through a referral from their trusted friend who highly recommended usbased on his own personal experience over numerous projects. Based onthat referral the Complainants contacted us regarding their kitchenremodel, interior house painting,...

and fire rating their garage. TheComplainants realized and stated repeatedly that it was short notice but thatthey were anxious to start immediately. They were moving out of their previous housewhere they were suing the landlord and they asked if they could live in the newhouse while it was being remodeled. We recommended against it but a week afterdemolition we were told that they were moving in.  We informed the Complainants at the outset that afull kitchen remodel requires planning and that when planned can be done in afew weeks. There was NO plan here. The customer could not make up her mindabout any aspect of the kitchen design. She was adamant about her budget butkept adding things and going over the budget. She chose items, we purchasedthem and then she changed her mind several times.  We have countless emails from her asking aboutall kinds of design cues and then changing her mind after we spent time helpingher decide. We recommended that they purchase in stockcabinets from [redacted] or [redacted] because they already moved intothe house and custom cabinets would take months to arrive. As usual, she didn'tlike anything from those stores. She chose and ordered custom cabinets. Theytook two months two arrive. They arrived in separate orders and some of theitems didn't fit because her kitchen designer made a mistake on the layout,which we fixed but it required ordering additional cabinets because they werenot in stock. The granite countertops could not be templated until the cabinetswere installed. She chose one style and then switched to another. She took aweek to decide which granite she wanted and after it was 100% installed shesaid she absolutely hated them. I have emails supporting all of this. From the beginning and throughout the entireconstruction process, the Complainants, who are husband and wife, couldnot agree on anything from the colors to the cabinets, countertops orfinishes. They operated as two separate customers so much so that thehusband forbid the wife from making further decisions about the kitchenremodeling, which we also have in writing via email. Throughout the entire process, the Complainantsdelayed the process because of their inability to make a decision at criticalmoments. Further complicating the construction process were the numerouschanges made after a decision had been reached. The Complainants falsely assert in theirnarrative that the work was not done well. Several conversations andmeetings have occurred in an effort to satisfy the Complainants. At onepoint, the Complainant stated that he is “looking for perfection.” It wasmade clear to the Complainant that Beantown Builders and Properties, Inc.has a very high standard but it is unrealistic and impossible to beperfect. Let me be clear that taking a camera and sticking it in the crevice ofa seam in an effort to find an issue is a problem of the customer not thecontractor. Anyone who looks hard enough can find something to complain about.We have been forced to stand in the kitchen from multiple angles and heights inan effort to recreate what the customer says she saw. If that much effort isneeded than I submit the problem is not the work but the customer. Our picturesof before an after speak for themselves. Contrary to the Complainants statements that thework was unsatisfactory is the Complainants repeated requests that theRespondent also remodel their bathroom too. Moreover, the Complainantsrequested several change orders and additional work, which also requiredadditional time.  Every aspect of the contract was completed infull. The customer claims that we left a hole in her subfloor. The house is oldand subfloor is made up of boards with knots in the wood. Occasionally, a knotwill break off and leave a hole. There are holes all over the subfloor. It isthe nature of the boards used at that time. The point is not whether should orshould not be a two-inch diameter hole in the boards but whether the holeaffects the structural integrity of the finish hardwood floor to be installed.It did not. We explained it thoroughly yet she claims it is a big deal andworse she says you can see into the kitchen. That’s a lie.  We also deny that we failed to communicatewith the Complainants or stopped communicating with the Complainants. TheComplainants called on weekends including Sundays and we answered. Also, theComplainants emailed us and that such emails and calls were answered in atimely fashion. We have a huge collection of emails from the customer includingher most recent email where she called our project manager a “PAB J.” I think that speaks for itself. If you don’tknow what it means just [redacted] it like we did. As of the date of this response, all work hasbeen completed in full and in accordance with the contract including theinstallation of the custom made radiator cover that the Complainants claimwas not installed (see picture included with this response). Of course, shedoesn’t like the cover but that is not our concern. The cover was custom made.It was brought to her before the final product was completed and a testinstallation occurred. She did not complain about it at that time. She waiteduntil it was finished and installed to say she wants a different cover. No, wasour response. We are done. She has filed a complaint with the state officeof consumer affairs. She writes threatening, foul language emails and sheexpects us to want to come back to her house and work with her.  This complaint is a bold face lie. It is pretextin an effort to get her kitchen done for free but we will fight this woman withevery fiber of our beings and our attorney is very good at defending frivolous claims. Lastly, they still owe a $1,000 balance on hercontract. They are not paid in full and we challenge them to provide evidenceto the contrary.