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Bear Appliance Repair

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Bear Appliance Repair Reviews (1)

Review: A service call was placed on Saturday, November **, 2013 for my electrolux stove/oven after obtaining pre-approval from Electrolux. The nature of the problem was explained in detail to the manager of Bear appliance and he stated that a technician would be sent out on Tuesday. The agent arrived and "found no problem" as stated on the invoice. However, he claimed that the one appliance was actually two separate items requiring separate service contracts and although no work was performed, I would be charged a $70 fee for the service call. A complaint was made to the manager who responded belligerently and refused to resolve the problem amicably. Had the manager explained that the stove top was not covered under the service agreement in the first place, no service call would have been requested.Desired Settlement: The $70.78 fee should be waived as the error was not on the part of the customer, but on the part of Bear Appliances.

Consumer

Response:

At this time, I have not been contacted by Bear Appliance Repair regarding complaint ID [redacted].

Sincerely,

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Description: APPLIANCES-MAJOR-SERVICE & REPAIR, HOME REPAIR & MAINTENANCE

Address: 2052 76th St, Brooklyn, New York, United States, 11214

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