I did speak to [redacted]s on a couple of occasions. There are several discrepancies to what she has complained about. Per policy if a customer is a temporary schedule, we are working in their child. The first two weeks of tuition deposit are non-refundable. The...
baby's diaper rash started at home and mom was fully aware of the child's diaper rash before bringing her to daycare. Conversations about this were in detail with our director. Mom signed an intake form stating child is to receive cow's milk and nothing else. Mom brought in a sippy cup the following day with milk in it. Per state regulations, we are not allowed to give children sippy cups from home as we are unaware of the substance inside, so we did not give it to here. After withdrawal mom stated that was special milk and she was to only have that. She was explained to by the director that that could not happen prior to enroll. (One of our standard operating procedures). We have a 30 day money back guarantee policy. OUR GUARANTEE TO OUR FAMILIESBear Buddies would like to extend to you a 30 day - 100% Money Back Guarantee. Bear Buddies is so certain you will love our program that we offer all of our new families a 30 day money back guarantee. We also understand that will any new change there is a period of adjustment. Each week (by Friday) our new families can fill out a survey located on our website and submit it to Bear Buddies. This survey serves as a “getting to know you” avenue that helps us improve the quality of service and care that is provided your family. If for any reason Bear Buddies in not fulfilling your expectations, this form is a great way to relay that information. Some restrictions do apply: v Guarantee does not apply if child requires opening of additional classroom or hiring of additional teacher. If the above is true, a 25% refund is guaranteed. v Weekly surveys must be submitted (minimum of 3 weeks). If for any reason we have not fulfilled your expectations, this gives us a chance to fix the issue and provide you and your family exactly what you need. v No third party payments will be refunded: i.e. County assistancev No verbal amendments, agreements, or exceptions are valid with this offer. v Bear Buddies must receive less than a ‘3’ average. Survey is located at www.bearbuddies.org. v Locate the Parent Login tab. v Login in Code: Ask Directorv New Enrollment Surveyv Complete Survey Click “Submit” ButtonMom failed to do any of the above. A full investigation into the allegation of the "yelling" was conducted and was deemed untrue. This parent and grandparent were not cordial and I, the owner was very empathetic and nice until I was threatened. They repeatedly threatened me with lawsuit and slander. I will not be returning the funds that were withdrawn. We strive to offer the best care and have policies in place in order to do so, as well as strict licensing guideline compliance. With that said: we are not perfect all of the time, that is why we offer the surveys as listed above so if there are any discrepancies, we may deal with them immediately and rectify the situation.Two week notice policy is in place for anyone that would like to terminate their care here at Bear Buddies. If you have any further questions, please do not hesitate to contact me at 715-246-7600 Respectfully,[redacted] L Shipley. ( I will be out of town from Nov 9th - 17th) However, if you need to speak with my Director about the incident she will be available till the 10th and again after the 14th. BEAR BUDDIES CHILD DEVELOPMENT CENTERNew Richmond (715) 246-7600Hudson (715) 386-5454Baldwin (715) 688-6066we Always Believe in Children
I did speak to [redacted]s on a couple of occasions. There are several discrepancies to what she has complained about. Per policy if a customer is a temporary schedule, we are working in their child. The first two weeks of tuition deposit are non-refundable. The...
baby's diaper rash started at home and mom was fully aware of the child's diaper rash before bringing her to daycare. Conversations about this were in detail with our director. Mom signed an intake form stating child is to receive cow's milk and nothing else. Mom brought in a sippy cup the following day with milk in it. Per state regulations, we are not allowed to give children sippy cups from home as we are unaware of the substance inside, so we did not give it to here. After withdrawal mom stated that was special milk and she was to only have that. She was explained to by the director that that could not happen prior to enroll. (One of our standard operating procedures). We have a 30 day money back guarantee policy. OUR GUARANTEE TO OUR FAMILIESBear Buddies would like to extend to you a 30 day - 100% Money Back Guarantee. Bear Buddies is so certain you will love our program that we offer all of our new families a 30 day money back guarantee. We also understand that will any new change there is a period of adjustment. Each week (by Friday) our new families can fill out a survey located on our website and submit it to Bear Buddies. This survey serves as a “getting to know you” avenue that helps us improve the quality of service and care that is provided your family. If for any reason Bear Buddies in not fulfilling your expectations, this form is a great way to relay that information. Some restrictions do apply: v Guarantee does not apply if child requires opening of additional classroom or hiring of additional teacher. If the above is true, a 25% refund is guaranteed. v Weekly surveys must be submitted (minimum of 3 weeks). If for any reason we have not fulfilled your expectations, this gives us a chance to fix the issue and provide you and your family exactly what you need. v No third party payments will be refunded: i.e. County assistancev No verbal amendments, agreements, or exceptions are valid with this offer. v Bear Buddies must receive less than a ‘3’ average. Survey is located at www.bearbuddies.org. v Locate the Parent Login tab. v Login in Code: Ask Directorv New Enrollment Surveyv Complete Survey Click “Submit” ButtonMom failed to do any of the above. A full investigation into the allegation of the "yelling" was conducted and was deemed untrue. This parent and grandparent were not cordial and I, the owner was very empathetic and nice until I was threatened. They repeatedly threatened me with lawsuit and slander. I will not be returning the funds that were withdrawn. We strive to offer the best care and have policies in place in order to do so, as well as strict licensing guideline compliance. With that said: we are not perfect all of the time, that is why we offer the surveys as listed above so if there are any discrepancies, we may deal with them immediately and rectify the situation.Two week notice policy is in place for anyone that would like to terminate their care here at Bear Buddies. If you have any further questions, please do not hesitate to contact me at 715-246-7600 Respectfully,[redacted] L Shipley. ( I will be out of town from Nov 9th - 17th) However, if you need to speak with my Director about the incident she will be available till the 10th and again after the 14th. BEAR BUDDIES CHILD DEVELOPMENT CENTERNew Richmond (715) 246-7600Hudson (715) 386-5454Baldwin (715) 688-6066we Always Believe in Children