Bear Creek Arsenal

I have ordered quite a few uppers from BCA. Point in fact , I am ordering more right . I love their side charging uppers. I did have some problems ordering stuff online but that was probably more my fault and anything else. Sometimes it seems a little counter intuitive as far as the ordering went. But that still probably fell more on my lack of internet expertise. I have always gotten what I have ordered and for the most part seems to have worked pretty well. Sorry that all these other people seem to have problems but so far so good.

We are a BCA dealer with our FFL on file with BCA. We were trying to order two rifles on sale after quoting a client the pricing, it took 10+ days to resolve a shipping issue. We were not set up to ship to our own location in BCAs system. We would have had to ship to another dealer and pay transfer fees. After the issue was finally resolved they will not honor the sale price that we missed due to their lack of attention to the issue. I spent close to 4 hours calling in and e-mailing over the 10 period going on 20 days now with no resolve. Total lack of responsibility on their part and no understanding of customer service. I am sure they will not miss one client. Very disappointed

Very Poor Customer Service
I ordered a AR-10 from BCA and received shipment last Wednesday afternoon. Upon receiving it the dust cover would not latch in the closed position and the bolt catch would not activate when I tried to activate it. I even placed a empty mag (ASC) in the rifle and the bolt would not hold open that way either. I am sure that they do not have a quality control phase of their production line. To me that seems obvious.
Was the rifle even test fired?
I bought this rifle from them because I believe in supporting a brother veterans business and expected far more in craftsmanship and pride.
To make it all even worse I've sent several emails requesting a phone call and expressed my disdain with how their rifle arrived. I have also tried calling the number listed and left a handful of messages. As of this date I have heard from no one from BCA. A simple acknowledgement of we'll get back with you soon would have been somewhat acceptable.
I understand that with the condition of this country and where it is heading they are pumping out weapons like crazy but this kind of customer service does not make a brother Veteran and American Patriot want to drop another $1200 on additional rifles with them. I have several more on my list to buy but will definitely spend my hard earned money with a company that cares.

I bought a complete 350 Legend upper, when trying to shoot it I was running into jamming problems. I contacted them and they sent me shipping instructions. In 2 weeks it was repaired and back in my possession. I think that outstanding response. Would buy from again with no worries.

2 minutes after I realized I ordered the wrong caliber I called to change it I was told I could not and that I would have to receive wrong Item and then send it back you can see all the complaints of customers taking months before they receive there refund disgraceful business practices never would I ever again buy from this company

I purchased an AR-15 Rifle from the company on March 15, 2014. The firearm was purchased through an online Gun Shop [redacted] The gun had problems from the start and was defective. I called the listed number and was always transferred to a voice mailbox that is full. I continued to call and each time I was told that only [redacted] could help me. I left my phone number with the call taker and never received a call back. I emailed [redacted] and was told to send the gun back. I told them that I was unhappy with the purchase and told them to keep the gun because I was not happy with the product and the customer service (or lack of). I never received a phone call from anyone about the repair or refund of of the gun. I finally sent another email and asked what the status was. I received a response that said my gun would be shipped back to me the next day. I tried calling the listed number and again, I got transferred to a voice mailbox that was full. I did not want my rifle returned to me, I wanted a full refund. I received my rifle back today and it was dirty and had scratches in the metal on side of the gun. I called the listed number and spent another 10 minutes getting transferred to a voice mailbox that is full. I spoke with the call taker and asked to speak with a manager. She told me that I could only speak to [redacted]. I tried to explain that I have been trying to speak to [redacted] but I could never get her to return my call. I feel that this company is avoiding its customers.Product_Or_Service: AR-15 RifleDesired SettlementI would like a full refund including taxes and shipping and handling. Business Response The customer purchased a rifle from a third party distributor. He emailed on 03/23 stating an issue with the rifle and received an email response on 03/25 (we had a quality technician out on 03/24 which is why he didn't receive a response on the first business day after his email) The email did not request to have anyone call him. Nor did it request a refund. The email was very detailed (which is always good) and explained the issue with the butt stock on the rifle. BCA sent a call tag to the customer the same day. BCA answered the customer's emails throughout this process, but at no time did the customer request to be called, nor did he request a full refund inclusive of tax and shipping. In one email he actually stated, "I really don't care if I get my money back."Our receptionist is out of the office and won't return until 04/22 so I am unable to understand what transpired with the customer requesting a phone call back until she returns back from vacation. I will ensure upon her arrival that the correct protocol is followed. Her replacement is aware to escalate issues to management as needed.On 04/11, the customer forwarded us an email stating he had turned us into the Revdex.com. [redacted] immediately brought it to her management's attention, at which point the customer received a phone call from management ([redacted].) [redacted] and the customer spoke for 1 hour and 20 minutes. On this phone call, the customer said he wanted to return his current rifle, obtain a different rifle with two magazines and a $227 refund, even though the rifles were of the same cost. [redacted] stated she would take this to higher management;the customer said he was just happy knowing she would do so. [redacted] told the customer she would call him back by 5 pm on 04/14.However, BCA could not provide the customer with a new rifle AND a refund of $227 due to profit margins. BCA was more than willing to replace the rifle, with no cost to him. [redacted] called the customer and left a voice mail to this affect. She also emailed the customer. She did tell him she would go to the third party vendor to ensure he would receive his refund since the refund must come from the place he bought the rifle. Once he was told he wouldn't be receive a brand new rifle and a check for $227, [redacted] received an email stating, "Please do not contact me by phone." She was simply doing what she thought he wanted. The customer did state to [redacted] that he had been banned from the 3rd party vendor and that is why he had to come to BCA for the refund.BCA is replacing all costs incurred.