Bear Creek Property Management & Associates, LLC

I have chosen to address this particular complaint line by line.My family was seeking a rental in Prescott Valley, Arizona YESTHIS IS A TRUE STATEMENT.We attended an 'open house' before applying for the property while another tenant was still living in the house WE DO NOT CONDUCT “OPEN HOUSES” ON RENTED PROPERTIESTHESE TENANT’S DID VIEW THE PROPERTY PRIOR TO MOVING INTHEY SIGNED A HOLDING AGREEMENT AND PUT A HOLDING DEPOSIT DOWN ON THE HOMETHEY SIGNED A DOCUMENT STATING THAT THEY ACCEPTED THE PROPERTY, AFTER VEIWING THE PROPERTY, IN IT’S CURRENT CONDITIONTHIS IS AN OLDER MOBILE AND DOES HAVE MANY COSMETIC ISSUES.The house was dirty and extremely damaged: THIS HOME WAS NOT DIRTY AND EXTREMELY DAMAGEDIF THE HOME WAS IN AN UNINHABITAL CONDITION, THE TENANTS WOULD NOT HAVE SIGNED THE HOLDING AND ACCEPTANCE AGREEMENT.but the property management assured us that everything would be repaired before move in I WOULD ASSUME THIS TO BE A TRUE STATEMENTIF A TENANT VIEWS A PROPERTY THAT IS DIRTY, WE DO LET THEM KNOW THAT THE PROPERTY WILL BE CLEANED PRIOR TO MOVE INTHE HOME WAS CLEANED AND WE PAID VENDORS FOR THEIR WORKTHE ONLY COMPLAINT THAT THIS TENANT HAD AFTER MOVING IN WAS THAT THE CARPET FELT CRUNCHY, THAT SHE DID NOT LIKE THE NEIGHBORHOOD AND THAT THERE WERE CAT’S GOING IN AND OUT OF THE CRAWLSPACE BEN [redacted] THE HOMESHE THEN CAME INTO THE OFFICE TO COMPLAIN OF THESE THINGS AND ASKED THAT WE MOVE HER TO ANOTHER, MORE EXPENSIVE HOME AT THE SAME COST OF $WHEN WE TOLD HER THAT WE COULD NOT MOVE HER TO A RENTAL $1000.00/MONTH AT THE SAME COST, SHE BECAME HOSTILE AND REPORTED THAT HER DAUGHTER WAS ASHMATIC, COULD NOT BR***E IN THE HOME RELATED TO MOLD AND THAT SHE HAD WOUNDS ON HER FEET RELATED TO CARPET TACSWHEN WE ASKED TO SEE THE CHILDS FOOT, THE TENANT COULD NOT FIND THE “EXACT” SPOT AND WAS EVEN UNSURE OF WHICH FOOT WAS INJURED.They demanded the full deposit, after being approved for the rental, to hold our home the middle of May WE DO NOT “DEMAND” ANYTHINGTHE TENANTS SIGNED A HOLDING AGREEMENT, AND AGREEMENT TO RENT, AND PUT DOWN A DEPOSIT TO HOLD THE UNITTHEY WERE NOT COERCED IN ANY WAY.An expected move in date of may 27th - 1st of June I AM UNSURE OF THIS AND CANNOT RESPOND.After multiple phone calls we made contact on June 1stI HAVE A CALL LOG AND SEE ONLY TWO CALLS FROM THESE TENANTSONE CALL WAS FROM THEM TO INQUIRE ABOUT A MOVE IN DATETHE SECOND CALL WAS TO LET THEM KNOW THAT WE WERE WAITING ON THE CARPETS TO BE CLEANED.We were told, over the phone, that the carpet replacement would take another days, THIS IS ABSOLUTELY FABRICATED AND NOT TRUETHIS HOME WAS NEVER SCHEDULED FOR CARPET REPLACEMENT.and scheduled our lease signing for 6/7/at 3:P THIS IS NOT CORRECT.HOWEVER, WE MADE IT WORK FOR THEM BY MOVING OTHER APPOINTMENTS.On the 7th we callede and they didn't have any record of our signingI DO NOT UNDERSTAND WHAT SHE IS SAYING HERE.After being told we couldn't see the property AGAIN, THIS IS COMPLETELY FALSETHERE IS NO WAY THAT WE WOULD EVER TELL A POTENTIAL TENANT THAT THEY COULD NOT SEE A PROPERTYIF SOMEBODY TOLD ME THAT I COULD NOT SEE THE PROPERTY, I WOULD WALK AWAYNEVER WOULD I SIGN A HOLDING AGREEMENT, AGREEMENT TO RENT AND THEN PUT DOWN NON-REFUNDABLE MONEY I DO NOT UNDERSTAND WHAT THIS TENANT MEANS BY , “I had to continuously give the contract back to the employee to fill in pertinent information” SO I AM UNABLE TO ADDRESS THIS LINE ITEMWe signed, went 'home' and found the house reeking of cat urine in CRUNCHY torn carpetTHIS HOUSE DOES NOT SMELL OF CAT URINE AT ALLTHE CRUNCHY CARPET IS A MYSTERY TO DIFFERENT EMPLOYEES AS WE EACH WALKED ACROSS THE CARPET BAREFOOTED TO SEE WHAT SHE MEANT BY THIS STATEMENTTHERE IS CAT FECES BEN [redacted] THE MOBILE FROM FERIL CATS BUT THE INSIDE DOES NOT SMELL OF FECES OR URINEEMPLOYEES CAN VERIFY THIS AS CAN THE CODE ENFORCEMENT OFFICER AT THE TOWN OF PRESCOTT VALLEYI called immediately, they said they would have someone call meNOT ONLY DID WE CALL HER BACK, I PERSONALLY VISITED THE PROPERTY WITH OTHER EMPLOYEES AND THE FLOORING CONTRACTOR IN ORDER TO ADDRESS HER CONCERNS.After multiple days and calls, 'Mike' showed up drunk, and said that if he doesn't fall through the floor, he won't fix it I AM NOT COMPLETELY SURE WHAT THIS COMMENT HAS TO DO WITH HER “CRUNCHY” CARPETMIKE IS A FLOORING CONTRACTORAPPARENTLY, THIS TENANT CALLED AFTER HOURS REGARDING A SAGGING FLOOR AT THE LAUNDRY ROOM AND WAS FEARFUL THAT HER CHILD WOULD FALL THROUGH THE FLOORWE PLACED AN EMERGENCY CALL TO OUR FLOORING CONTRACTORHE WENT TO THE HOME AND ASSESSED THE DAMAGE TO THE FLOORHE STATED THAT THE FLOOR NEEDED TO BE FIXED BUT THAT HE JUMPED UP AND DOWN ON THE FLOOR TO SHOW HER THAT IT WAS SAFE AND THAT IT WOULD NOT FALL THROUGH WITH HER CHILDLATER, DURING HER TIRADE, SHE STATED THAT THE FLOORING CONTRACTOR WAS “DRUNK”I ASKED THE FLOORING CONTRACTOR IF HE HAD BEEN DRINKING BEFORE HE WENT TO HER HOME AND HE STATED THAT HE HAD HAD A BEER WITH HIS DINNERWHEN HE STATED THIS IN FRONT OF HER, SHE STATED THAT “PERHAPS HE WAS NOT DRUNK BUT SHE COULD SMELL HIS BEER BR [redacted] SO SHE FIGURED HE WAS DRUNKWE HAVE WORKED WITH THIS CONTRACTOR FOR OVER YEARS AND WE HAVE NEVER HAD A COMPLAINT ON HIM.The house is water damaged inside and out, and the house is bowing: IN THE MASTER BATHROOM, THERE IS CABINET FACIA THAT AT ONE TIME WAS DAMAGED AND IS BOWEDSHE STATED THAT IT WAS UNACCEPTABLEI ASSUME THAT THIS IS THE BOWING THAT SHE IS REFERRING TO.There's carpet tacks sticking out of every edge: THIS ALSO IS FALSEWE WENT TO THE HOME AND WALKED THE ENTIRE FLOOR AT EVERY SEAMI DID FIND CARPET TACKS AT THE ENTRANCE TO THE KITCHENSINCE OUR FLOORING CONTRACTOR WAS PRESENT AND DEFENDING HIMSELF REGARDING HER “DRUNK” STATEMENT, I ASKED THAT HE POUND ANY CARPET TACKS THAT MAY BE A PROBLEM AT EVERY SEAM IN THE HOMEHE DID FIND SOME CARPET TACKS THAT WERE UP AT THE STAIRS AND FIXED THEM.There's feral cats under the home, YESTHIS IS A TRUE STATEMENTTHE CATS ARE A PROBLEM IN THIS PARTICULAR NEIGHBORHOOD AND WE WORK CONTINUOUSLY TO TRY TO KEEP THEM AWAY FROM OUR RENTAL PROPERTIESTHEY ARE A CONTINUOUS NUISANCE AS THEY DEFECATE AND HAVE BABIES UNDER OUR MOBILESTHIS MOBILE HAS A LOT OF CAT FECES BEN [redacted] IT AND AS WE WERE WORKING TO CLEAN THE MESS, THE TENANT TOLD OUR HANDYMAN TO LEAVE AND THAT SHE WOULD NOT ALLOW US TO DO ANY CLEANING OR REPAIRS TO THE HOMEWE VIDEO TAPED HER DOING SO.as well as broken, stained surfaces and fixtures in every room; THIS IS AN OLDER MOBILETHERE ARE COSMETIC ISSUESSHE SAW THESE ISSUES WHEN SHE VIEWED THE PROPERTY.and the floors are disintegrating under layers of torn linoleum.: YES, THERE ARE TWO SOFT SPOTS IN THE FLOOR THAT WE WERE TRYING TO ADDRESSSHE ASKED THAT WE LEAVE THE PROPERTY AND WOULD NOT ALLOW OUR FLOORING CONTRACTOR (DIFFERENT ONE) TO FIX THE DAMAGEWE RECENTLY RECEIVED PAPER WORK FROM THE TOWN OF PRESCOTT VALLEY REGARDING HER REPORTING TO THEM AND BELIEVE THAT OUR ATTEMPTS TO REPAIR WERE STALLED IN ORDER FOR HER TO CONTACT THE CODE ENFORCEMENT OFFICERISSUES WERE NOTED BY THE CODE ENFORCEMENT OFFICER AND WE ARE TRYING TO GET EVERYTHING COMPLETEDSHE REFUSES TO COOPERATE.When bringing our information(about the house & drunk) the Management owner said to give us our money and leave YES, WE DID OFFER TO LET THEM OUT OF THE LEASE WITH A FULL REFUND OF THEIR RENTS AND DEPOSITINSTEAD OF LEAVING, THIS TENANT WANTED US TO RELOCATE HER TO ANOTHER MOBILE THAT WAS HIGHER IN PRICEHOWEVER, SHE REFUSED THE HIGHER PRICE OF $PER MONTH AND WANTED US TO REDUCE HER RENT TO THE AMOUNT SHE WAS PAYING FOR THE SMALLER, OLDER, MOBILEIF, AS SHE STATES, I WAS HOSTILE AND BULLYING HER, WHY IN THE WORLD WOULD SHE EVEN WANT TO STAY WITH OUR COMPANY IN ANOTHER RENTAL? SHE IS ANGRY BECAUSE WE WOULD NOT MOVE HER TO A NEWER HOME FOR THE SAME PRICE AS SHE WAS PAYING AND I AM BEGINNING TO BELIEVE THAT THIS IS RETALIATION.Then she asked to follow us and seeYES, I WAS CONCERNEDSHE ASKED THAT WE GO TO THE HOUSE TO SEE THE CARPET TACKS AND THE BAD FLOORI AND OTHER EMPLOYEES WENT TO HER HOME.She then brought other employees into the home(including the drunk man) and became verbally abusive, NOT TRUESHE HAD CHILDREN PRESENTI AM A LICENSED AND PROFESSIONAL AGENTNEVER WOULD I OR ANY OF MY STAFF BE VERBALLY ABUSIVEHOWEVER, WHEN I FINALLY HAD HAD ENOUGH, I DID COMMENT THAT SHE WAS A MEAN LADY AND THAT NOBODY NEEDED TO BE SUBJECT TO HER BULLYINGYES, IT WAS THAT BAD.stating this is in and shoving me out of her way to look moreIF I HAD LAID A HAND ON HER, OR SHOVED HER FOR THAT MATTER, SHE SHOULD HAVE CALLED THE POLICETHIS WOULD BE ASSAULTNEVER DID THIS HAPPENAS A MATTER OF FACT, I WALKED THE HOUSE WITH HER HUSBAND WHILE SHE REMAINED IN THE BEDROOM, ON HER BED, AND ON THE PHONETHIS ALONE SHOULD PROVE THAT THIS COMPLAINT IS EXAGERATED, FABRICATED, AND UTTER NONSENSEI SOUND LIKE A BULLY? I AM UPSETViolent name calling began when I wouldn't let her touch my asthmatic child who was reacting to the house(she used to be a nurse?) AGAIN, NOT TRUETHIS TENANT STATED THAT HER CHILD WAS WHEEZING AND HER RIBS WERE RETRACTING FROM TRYING TO BR [redacted] THE “TOXIC” AIR IN THE HOMEI STATED THAT I USED TO BE A NURSE AND THAT IF THIS WAS TRUE, SHE NEEDED TO REMOVE THE CHILD AND TAKE HER TO THE DOCTOR IMMEDIATELYI ASKED IF I COULD SEE THE CHILD TO SEE IF THIS WAS TRUE AND SHE TOLD ME THAT SHE WOULD NOT ALLOW ME TO PLACE MY “DIRTY” HANDS ON HER CHILDNEVER, WOULD I HAVE TOUCHED HER CHILDI WAS CONCERNED THAT HER DAUGHTER WAS IN DANGERIT WAS AT THIS POINT WHERE I COULD NOT SUBJECT MYSELF TO ANY MORE, TOLD HER THAT SHE WAS A VERY MEAN LADY AND EXITED THE PROPERTYIF THIS WAS INAPPROPRIATE, THEN IT WAS INAPPROPRIATEIT WAS BETTER THAN CRYING AT THE TIME AND IT IS WHAT I CHOSE TO DO.She then left and yelled that the only way out was in courtDID NOT HAPPEN.She's a bully and [redacted] : THIS IS HER OPINIONI FEEL THAT I AM FIRMHOWEVER, NOT A BULLYANOTHER COMPLAINT CALLED ME A BULLYI AM SURE SHE USED THIS PHRASE TO HER ADVANTAGEWe do know about other cosmetic issues and also that there are repairs that she asked to be doneWe sent our contractor out to do the work and she turned him away.She then contacted the Town of Prescott Valley Code Enforcement.Violations were noted that included:Cat’s getting under mobileCat feces ben [redacted] mobile.The floor in the laundry room and a part of the kitchen appear to be weekRecommend re-enforcementMissing globes on outside lightsRecommend placing new globes on lights.Electrical box has come loose from postRecommend re-re-attachmentElectrical conduit has come unscrewed from boxRecommend screwing it back in placePlumbing issues:arotted board under mobile needs replacingbrotted These complaints are disheartening.cwinterizing exposed plumbing.Additional hand rails need to be installed at front and back steps.A ceiling fan needs to be removed in the bedroom as the Town of Prescott Valley feels that the fan is too low for the bedroom (she does not want this done).The dryer vent needs to be ducted to the outside of the mobileMobiles placed in or earlier were vented ben [redacted] the mobilesWe are going to change this venting to the outside.The water heater is located in an outside closet and the ceiling above the water heater is compromised and needs to be repaired and paintingThe Mobile is an older mobile and the siding has areas where the siding has separatedThis may cause water seepageAfter talking with the Town of Prescott Valley, they have asked us to caulk onlyThere are areas that this is occurring in.We also need to insulate the plumbing pipes.Again, we have tried to fix her long list of complaints but she will not allow us on the propertyWe have sent her emails to let her know that we are coming but when our worker's arrive, she sends them away.The Town of Prescott Valley has advised us to record the next event with her and at that time, they will go forward with a lawsuit against her for non-complianceWe have now contacted the Town of Prescott Valley and they are working in conjunction with us to be able to fix the minor problemsYou may verify this information by contacting MrWoodrow Lewis, Building Official for the Town of Prescott Valley at ###-###-####As far as me being a bullyI do not believe that I am a bullyThis tenant asked that we move her to a different mobile that rents for $per monthShe currently pays $per monthI told her that I would be happy to move her but she refused to pay the total amount of rent for the newer unitShe stated that she signed a rental agreement for $and she wanted the more expensive rental at that priceWe also agreed to release her from her lease with a full refund.We, as property managers are mandated by our ownersThe owners have approved all of the above repairs and we are moving in that directionHowever, this tenant refuses to let us repairShe is unhappy with the neighborhoodI cannot do anything to fix the neighborhood for her and the owner will not release her from her lease any longer based on repairable items.I do not understand why this tenant paid her holding and accepted the property if she felt it to be as bad as her complaint statesYes, I agree, there are problems with this mobile as it is quite oldHowever, the problems are easily remediedWe are working diligently with the owner and the Town of Prescott ValleyShe only needs to cooperate.Thank you for your consideration in reading my response.Brenda H***Designated Broker

I have chosen to address this particular complaint line by line.My family was seeking a rental in Prescott Valley, Arizona. ...

                              YES. THIS IS A TRUE STATEMENT.We attended an 'open house' before applying for the property while another tenant was still living in the house.   WE DO NOT CONDUCT “OPEN HOUSES” ON RENTED PROPERTIES. THESE TENANT’S DID VIEW THE PROPERTY PRIOR TO MOVING IN. THEY SIGNED A HOLDING AGREEMENT AND PUT A HOLDING DEPOSIT DOWN ON THE HOME. THEY SIGNED A DOCUMENT STATING THAT THEY ACCEPTED THE PROPERTY, AFTER VEIWING THE PROPERTY, IN IT’S CURRENT CONDITION. THIS IS AN OLDER MOBILE AND DOES HAVE MANY COSMETIC ISSUES.The house was dirty and extremely damaged:  THIS HOME WAS NOT DIRTY AND EXTREMELY DAMAGED. IF THE HOME WAS IN AN UNINHABITAL CONDITION, THE TENANTS WOULD NOT HAVE SIGNED THE HOLDING AND ACCEPTANCE AGREEMENT.but the property management assured us that everything would be repaired before move in.   I WOULD ASSUME THIS TO BE A TRUE STATEMENT. IF A TENANT VIEWS A PROPERTY THAT IS DIRTY, WE DO LET THEM KNOW THAT THE PROPERTY WILL BE CLEANED PRIOR TO MOVE IN. THE HOME WAS CLEANED AND WE PAID VENDORS FOR THEIR WORK. THE ONLY COMPLAINT THAT THIS TENANT HAD AFTER MOVING IN WAS THAT THE CARPET FELT CRUNCHY, THAT SHE DID NOT LIKE THE NEIGHBORHOOD AND THAT THERE WERE CAT’S GOING IN AND OUT OF THE CRAWLSPACE BEN[redacted] THE HOME. SHE THEN CAME INTO THE OFFICE TO COMPLAIN OF THESE THINGS AND ASKED THAT WE MOVE HER TO ANOTHER, MORE EXPENSIVE HOME AT THE SAME COST OF $700. WHEN WE TOLD HER THAT WE COULD NOT MOVE HER TO A RENTAL $1000.00/MONTH AT THE SAME COST, SHE BECAME HOSTILE AND REPORTED THAT HER DAUGHTER WAS ASHMATIC, COULD NOT BR[redacted]E IN THE HOME RELATED TO MOLD AND THAT SHE HAD WOUNDS ON HER FEET RELATED TO CARPET TACS. WHEN WE ASKED TO SEE THE CHILDS FOOT, THE TENANT COULD NOT FIND THE “EXACT” SPOT AND WAS EVEN UNSURE OF WHICH FOOT WAS INJURED.They demanded the full deposit, after being approved for the rental, to hold our home the middle of May.   WE DO NOT “DEMAND” ANYTHING. THE TENANTS SIGNED A HOLDING AGREEMENT, AND AGREEMENT TO RENT, AND PUT DOWN A DEPOSIT TO HOLD THE UNIT. THEY WERE NOT COERCED IN ANY WAY.An expected move in date of may 27th - 1st of June.  I AM UNSURE OF THIS AND CANNOT RESPOND.After multiple phone calls we made contact on June 1st. I HAVE A CALL LOG AND SEE ONLY TWO CALLS FROM THESE TENANTS. ONE CALL WAS FROM THEM TO INQUIRE ABOUT A MOVE IN DATE. THE SECOND CALL WAS TO LET THEM KNOW THAT WE WERE WAITING ON THE CARPETS TO BE CLEANED.We were told, over the phone, that the carpet replacement would take another 7 days, THIS IS ABSOLUTELY FABRICATED AND NOT TRUE. THIS HOME WAS NEVER SCHEDULED FOR CARPET REPLACEMENT.and scheduled our lease signing for 6/7/16 at 3:30 P THIS IS NOT CORRECT.HOWEVER, WE MADE IT WORK FOR THEM BY MOVING OTHER APPOINTMENTS.On the 7th we callede and they didn't have any record of our signing. I DO NOT UNDERSTAND WHAT SHE IS SAYING HERE.After being told we couldn't see the property  AGAIN, THIS IS COMPLETELY FALSE. THERE IS NO WAY THAT WE WOULD EVER TELL A POTENTIAL TENANT THAT THEY COULD NOT SEE A PROPERTY. IF SOMEBODY TOLD ME THAT I COULD NOT SEE THE PROPERTY, I WOULD WALK AWAY. NEVER WOULD I SIGN A HOLDING AGREEMENT, AGREEMENT TO RENT AND THEN PUT DOWN NON-REFUNDABLE MONEY.  I DO NOT UNDERSTAND WHAT THIS TENANT MEANS BY , “I had to continuously give the contract back to the employee to fill in pertinent information” SO I AM UNABLE TO ADDRESS THIS LINE ITEM. We signed, went 'home' and found the house reeking of cat urine in CRUNCHY torn carpet. THIS HOUSE DOES NOT SMELL OF CAT URINE AT ALL. THE CRUNCHY CARPET IS A MYSTERY TO 4 DIFFERENT EMPLOYEES AS WE EACH WALKED ACROSS THE CARPET BAREFOOTED TO SEE WHAT SHE MEANT BY THIS STATEMENT. THERE IS CAT FECES BEN[redacted] THE MOBILE FROM FERIL CATS BUT THE INSIDE DOES NOT SMELL OF FECES OR URINE. 4 EMPLOYEES CAN VERIFY THIS AS CAN THE CODE ENFORCEMENT OFFICER AT THE TOWN OF PRESCOTT VALLEY.. I called immediately, they said they would have someone call me. NOT ONLY DID WE CALL HER BACK, I PERSONALLY VISITED THE PROPERTY WITH 4 OTHER EMPLOYEES AND THE FLOORING CONTRACTOR IN ORDER TO ADDRESS HER CONCERNS.After multiple days and calls, 'Mike' showed up drunk, and said that if he doesn't fall through the floor, he won't fix it.  I AM NOT COMPLETELY SURE WHAT THIS COMMENT HAS TO DO WITH HER “CRUNCHY” CARPET. MIKE IS A FLOORING CONTRACTOR. APPARENTLY, THIS TENANT CALLED AFTER HOURS REGARDING A SAGGING FLOOR AT THE LAUNDRY ROOM AND WAS FEARFUL THAT HER CHILD WOULD FALL THROUGH THE FLOOR. WE PLACED AN EMERGENCY CALL TO OUR FLOORING CONTRACTOR. HE WENT TO THE HOME AND ASSESSED THE DAMAGE TO THE FLOOR. HE STATED THAT THE FLOOR NEEDED TO BE FIXED BUT THAT HE JUMPED UP AND DOWN ON THE FLOOR TO SHOW HER THAT IT WAS SAFE AND THAT IT WOULD NOT FALL THROUGH WITH HER CHILD. LATER, DURING HER TIRADE, SHE STATED THAT THE FLOORING CONTRACTOR WAS “DRUNK”. I ASKED THE FLOORING CONTRACTOR IF HE HAD BEEN DRINKING BEFORE HE WENT TO HER HOME AND HE STATED THAT HE HAD HAD A BEER WITH HIS DINNER. WHEN HE STATED THIS IN FRONT OF HER, SHE STATED THAT “PERHAPS HE WAS NOT DRUNK BUT SHE COULD SMELL HIS BEER BR[redacted] SO SHE FIGURED HE WAS DRUNK. WE HAVE WORKED WITH THIS CONTRACTOR FOR OVER 10 YEARS AND WE HAVE NEVER HAD A COMPLAINT ON HIM.The house is water damaged inside and out, and the house is bowing: IN THE MASTER BATHROOM, THERE IS CABINET FACIA THAT AT ONE TIME WAS DAMAGED AND IS BOWED. SHE STATED THAT IT WAS UNACCEPTABLE. I ASSUME THAT THIS IS THE BOWING THAT SHE IS REFERRING TO.There's carpet tacks sticking out of every edge:  THIS ALSO IS FALSE. WE WENT TO THE HOME AND WALKED THE ENTIRE FLOOR AT EVERY SEAM. I DID FIND CARPET TACKS AT THE ENTRANCE TO THE KITCHEN. SINCE OUR FLOORING CONTRACTOR WAS PRESENT AND DEFENDING HIMSELF REGARDING HER “DRUNK” STATEMENT, I ASKED THAT HE POUND ANY CARPET TACKS THAT MAY BE A PROBLEM AT EVERY SEAM IN THE HOME. HE DID FIND SOME CARPET TACKS THAT WERE UP AT THE STAIRS AND FIXED THEM.There's feral cats under the home, YES. THIS IS A TRUE STATEMENT. THE CATS ARE A PROBLEM IN THIS PARTICULAR NEIGHBORHOOD AND WE WORK CONTINUOUSLY TO TRY TO KEEP THEM AWAY FROM OUR RENTAL PROPERTIES. THEY ARE A CONTINUOUS NUISANCE AS THEY DEFECATE AND HAVE BABIES UNDER OUR MOBILES. THIS MOBILE HAS A LOT OF CAT FECES BEN[redacted] IT AND AS WE WERE WORKING TO CLEAN THE MESS, THE TENANT TOLD OUR HANDYMAN TO LEAVE AND THAT SHE WOULD NOT ALLOW US TO DO ANY CLEANING OR REPAIRS TO THE HOME. WE VIDEO TAPED HER DOING SO.as well as broken, stained surfaces and fixtures in every room; THIS IS AN OLDER MOBILE. THERE ARE COSMETIC ISSUES. SHE SAW THESE ISSUES WHEN SHE VIEWED THE PROPERTY.and the floors are disintegrating under layers of torn linoleum.:  YES, THERE ARE TWO SOFT SPOTS IN THE FLOOR THAT WE WERE TRYING TO ADDRESS. SHE ASKED THAT WE LEAVE THE PROPERTY AND WOULD NOT ALLOW OUR FLOORING CONTRACTOR (DIFFERENT ONE) TO FIX THE DAMAGE. WE RECENTLY RECEIVED PAPER WORK FROM THE TOWN OF PRESCOTT VALLEY REGARDING HER REPORTING TO THEM AND BELIEVE THAT OUR ATTEMPTS TO REPAIR WERE STALLED IN ORDER FOR HER TO CONTACT THE CODE ENFORCEMENT OFFICER. ISSUES WERE NOTED BY THE CODE ENFORCEMENT OFFICER AND WE ARE TRYING TO GET EVERYTHING COMPLETED. SHE REFUSES TO COOPERATE.When bringing our information(about the house & drunk) the Management owner said to give us our money and leave.  YES, WE DID OFFER TO LET THEM OUT OF THE LEASE WITH A FULL REFUND OF THEIR RENTS AND DEPOSIT. INSTEAD OF LEAVING, THIS TENANT WANTED US TO RELOCATE HER TO ANOTHER MOBILE THAT WAS HIGHER IN PRICE. HOWEVER, SHE REFUSED THE HIGHER PRICE OF $1000.00 PER MONTH AND WANTED US TO REDUCE HER RENT TO THE AMOUNT SHE WAS PAYING FOR THE SMALLER, OLDER, MOBILE. IF, AS SHE STATES, I WAS HOSTILE AND BULLYING HER, WHY IN THE WORLD WOULD SHE EVEN WANT TO STAY WITH OUR COMPANY IN ANOTHER RENTAL?  SHE IS ANGRY BECAUSE WE WOULD NOT MOVE HER TO A NEWER HOME FOR THE SAME PRICE AS SHE WAS PAYING AND I AM BEGINNING TO BELIEVE THAT THIS IS RETALIATION.Then she asked to follow us and see. YES, I WAS CONCERNED. SHE ASKED THAT WE GO TO THE HOUSE TO SEE THE CARPET TACKS AND THE BAD FLOOR. I AND 4 OTHER EMPLOYEES WENT TO HER HOME.She then brought 4 other employees into the home(including the drunk man) and became verbally abusive, NOT TRUE. SHE HAD CHILDREN PRESENT. I AM A LICENSED AND PROFESSIONAL AGENT. NEVER WOULD I OR ANY OF MY STAFF BE VERBALLY ABUSIVE. HOWEVER, WHEN I FINALLY HAD HAD ENOUGH, I DID COMMENT THAT SHE WAS A MEAN LADY AND THAT NOBODY NEEDED TO BE SUBJECT TO HER BULLYING. YES, IT WAS THAT BAD.stating this is in normal and shoving me out of her way to look more. IF I HAD LAID A HAND ON HER, OR SHOVED HER FOR THAT MATTER, SHE SHOULD HAVE CALLED THE POLICE. THIS WOULD BE ASSAULT. NEVER DID THIS HAPPEN. AS A MATTER OF FACT, I WALKED THE HOUSE WITH HER HUSBAND WHILE SHE REMAINED IN THE BEDROOM, ON HER BED, AND ON THE PHONE. THIS ALONE SHOULD PROVE THAT THIS COMPLAINT IS EXAGERATED, FABRICATED, AND UTTER NONSENSE. I SOUND LIKE A BULLY? I AM UPSET.. Violent name calling began when I wouldn't let her touch my asthmatic child who was reacting to the house(she used to be a nurse?).  AGAIN, NOT TRUE. THIS TENANT STATED THAT HER CHILD WAS WHEEZING AND HER RIBS WERE RETRACTING FROM TRYING TO BR[redacted] THE “TOXIC” AIR IN THE HOME. I STATED THAT I USED TO BE A NURSE AND THAT IF THIS WAS TRUE, SHE NEEDED TO REMOVE THE CHILD AND TAKE HER TO THE DOCTOR IMMEDIATELY. I ASKED IF I COULD SEE THE CHILD TO SEE IF THIS WAS TRUE AND SHE TOLD ME THAT SHE WOULD NOT ALLOW ME TO PLACE MY “DIRTY” HANDS ON HER CHILD. NEVER, WOULD I HAVE TOUCHED HER CHILD. I WAS CONCERNED THAT HER DAUGHTER WAS IN DANGER. IT WAS AT THIS POINT WHERE I COULD NOT SUBJECT MYSELF TO ANY MORE, TOLD HER THAT SHE WAS A VERY MEAN LADY AND EXITED THE PROPERTY. IF THIS WAS INAPPROPRIATE, THEN IT WAS INAPPROPRIATE. IT WAS BETTER THAN CRYING AT THE TIME AND IT IS WHAT I CHOSE TO DO.She then left and yelled that the only way out was in court. DID NOT HAPPEN.She's a bully and [redacted]: THIS IS HER OPINION. I FEEL THAT I AM FIRM. HOWEVER, NOT A BULLY. ANOTHER COMPLAINT CALLED ME A BULLY. I AM SURE SHE USED THIS PHRASE TO HER ADVANTAGE. We do know about other cosmetic issues and also that there are repairs that she asked to be done. We sent our contractor out to do the work and she turned him away.She then contacted the Town of Prescott Valley Code Enforcement.Violations were noted that included:Cat’s getting under mobile. Cat feces ben[redacted] mobile.The floor in the laundry room and a part of the kitchen appear to be week. Recommend re-enforcementMissing globes on outside lights. Recommend placing new globes on lights.Electrical box has come loose from post. Recommend re-re-attachment. Electrical conduit has come unscrewed from box. Recommend screwing it back in placePlumbing issues:a. rotted board under mobile needs replacingb. rotted These complaints are disheartening.c. winterizing exposed plumbing.Additional hand rails need to be installed at front and back steps.A ceiling fan needs to be removed in the bedroom as the Town of Prescott Valley feels that the fan is too low for the bedroom (she does not want this done).The dryer vent needs to be ducted to the outside of the mobile. Mobiles placed in 1975 or earlier were vented ben[redacted] the mobiles. We are going to change this venting to the outside.The water heater is located in an outside closet and the ceiling above the water heater is compromised and needs to be repaired and paintingThe Mobile is an older mobile and the siding has areas where the siding has separated. This may cause water seepage. After talking with the Town of Prescott Valley, they have asked us to caulk only. There are 3 areas that this is occurring in.We also need to insulate the plumbing pipes.Again, we have tried to fix her long list of complaints but she will not allow us on the property. We have sent her emails to let her know that we are coming but when our worker's arrive, she sends them away.The Town of Prescott Valley has advised us to record the next event with her and at that time, they will go forward with a lawsuit against her for non-compliance. We have now contacted the Town of Prescott Valley and they are working in conjunction with us to be able to fix the minor problems. You may verify this information by contacting Mr. Woodrow Lewis, Building Official for the Town of Prescott Valley at ###-###-####As far as me being a bully. I do not believe that I am a bully. This tenant asked that we move her to a different mobile that rents for $1000.00 per month. She currently pays $700 per month. I told her that I would be happy to move her but she refused to pay the total amount of rent for the newer unit. She stated that she signed a rental agreement for $700 and she wanted the more expensive rental at that price. We also agreed to release her from her lease with a full refund.We, as property managers are mandated by our owners. The owners have approved all of the above repairs and we are moving in that direction. However, this tenant refuses to let us repair. She is unhappy with the neighborhood. I cannot do anything to fix the neighborhood for her and the owner will not release her from her lease any longer based on repairable items.I do not understand why this tenant paid her holding and accepted the property if she felt it to be as bad as her complaint states. Yes, I agree, there are problems with this mobile as it is quite old. However, the problems are easily remedied. We are working diligently with the owner and the Town of Prescott Valley. She only needs to cooperate.Thank you for your consideration in reading my response.Brenda H[redacted]Designated Broker

To whom it may concern,Conciliation and Engagement Specialist. I am in receipt of your letter dated Wednesday, June 15, 2016.I am not surprised by this letter as I was told by the consumer that it was coming. It makes me sad that people can write whatever they want to write, whether it to be...

true or not. This particular letter had some truths mixed in but most of what they said in the letter was fabricated.I will attach emails between us to this email in order for you to gain more of a full  understanding of the events as the transpired.These tenants rented from us, another home, for 1 year. The home was sold and they asked us if we could find anything else for them because they liked renting from us so much. I personally helped them find another rental through our company, transferred their deposit and set them up in their new home.After doing so, I received a nice card in the mail thanking me for helping them.After their lease was up, the tenants were given an option to remain month to month with a rent increase or to renew their lease without an increase. We are mandated by our owners and follow the rules that they set forth for us. This particular owner asked that they either sign a new lease or stay month to month with an increase of $25/month. This made them angry and everything went downhill from there.Next, they came in and gave a 30 day notice. They were required to give a 60 day notice but my receptionist did not catch this error and accepted the 30 day notice.We then called them to let them know that they were required to give a 60 day notice. They again became hostile and yes, we hung up asking that all future communications be conducted by email.We then had a showing of the property. They refused to let us show.We then received a call from them stating that some strange man was looking through a “bedroom” window at their granddaughter. I explained to them that they should call the police. We have no control over people driving by the property, seeing the sign, and walking up to the door. When we make showing appointments, we make sure that we tell the perspective people who are looking at the property not to show up early and not to disturb the tenants while they wait for us to get to the showings.All showings were scheduled in advance. At each showing, the tenants were given a 48 hour notice or, they were called for anything less than 48 hours and were able to say yes or no to this request.When they informed us that people were showing up without notice we advised them to ask the people to leave and even told them that we would never let a random person show up without a property manager present.When we went to the showing, the people who were there took us aside and relayed to us that these tenants were telling them not to rent from our company, that we were horrible people, and that they just came back from the police department after filing a complaint against me for harassment. The tenant, in her complaint to you states that she went to the Police regarding the man looking through her windows and unscheduled showings.I then let the tenant know that they were interfering with our business and in breach of their lease by doing so. We have never “yelled, or bullied” this family. The majority of my communication with them has been by email.However, we have been bullied and yelled at by them. It comes with our job. We are saddened by it, but it happens.This tenant states that I did not respond to her emails. I am OCD when it comes to emails and phone messages. There is no way that one of her emails was ignored. She did not send one. She did call however, and I spoke directly with her regarding her extension of her lease.Brandy spoke with her regarding her required 60 day notice. We allowed the 30-day notice to stand as we made the error. We would have pushed the 60-day agreed upon notice if we were the “bully’s” that she says that we are.I would appreciate it if this letter was not posted to your site as it casts us in a negative light. The majority of the letter is false.Please review the emails below.Respectfully,Brenda H[redacted]