Bear Granville Corporation

Hi Mr***Ken was out of town, so he was not available by phone, but our office line has a hour call center that picks up should we not be able to answer in the officeThe office nor the answering service reports any missed calls from you.It can take up to days to process a security deposit return, but I believe you have received your funds? Please let me know if you have not.Thank you and good luck with your future endeavors!

Impolite emails, maintenance issues that go on for months, unhealthy mold and non-communication about the status of health concerning repairsI've been with them for years in the same apartment and up until now I've been pleasedI'm now considering movingI hope they can get their act together so other tenants don't have to experience what I've experienced

Hi [redacted] Unfortunately, the agent missed the notification of this showingKen O [redacted] spoke with you on the phone in regards to this, and we sincerely apologize that you were not able to see this propertyWe are happy to show it to you at another time, but I believe you stated you have already found a place Thank you so much for reaching out, and we are sorry we missed you yesterday

[redacted] rented from us - His father, J [redacted] ***, was his co-signerMove out charges were justified for a two year occupancy based on the condition in which the property was returned In the “Damage Price List” (initialed by the tenant) within the lease, it states “repair excessive nail holes, $per room” It also states “paint avgsized room in antique white paint with semi-gloss trim, $250”Based on these costs, the tenant could’ve been charged $for the nail hole repair and painting of the living room and both bedroomsHowever, the charge was only $There are photographs of these holes throughout the property, along with much larger holes, to back up this claim The carpet had many surface stains, and it was obvious that it had not been vacuumedThe “Damage Price List” states that the charge for steam cleaning carpets (should it be necessary) is $per sqftSpot removal is another $per spotBased on this, the charges could’ve been $280, plus $per spotWe charged $However, we have since received the invoice from the contractor, which only totaled $135, and will be adjusted for the damages to the tenant, resulting in a $refundThere are before and after photos of the carpet (before the carpet cleaning and after we had it cleaned) to support this claim In the “Damages Price List”, cleaning a two bedroom is $There is additional charges for the refrigerator ($35), stove/oven ($35), cabinets ($5/each) and change air filter ($35)Based on this, the cleaning charge could’ve been $or better, but the tenant was only charged $There are multiple photographs to show that this property was not cleaned upon vacating Five blinds were brokenThere are photographs to prove this claim Fair amount that could’ve been charged: $1,Actual charges: $There is also a move in report, signed by the tenant, for a comparison Keys were mailed to our officeThere was no request made by either tenant or co-signer to be present for an inspection

Hi Mr***
Ken was out of town, so he was not available by phone, but our office line has a hour call center that picks up should we not be able to answer in the officeThe office nor the answering service reports any missed calls from youIt can take up to days to process a
security deposit return, but I believe you have received your funds? Please let me know if you have not.Thank you and good luck with your future endeavors!

*** *** rented from us - His father, J*** ***, was his co-signer. Move out charges were justified for a two year occupancy based on the condition in which the property was returnedIn the “Damage Price List” (initialed by the tenant) within the lease, it states
“repair excessive nail holes, $per room”. It also states “paint avgsized room in antique white paint with semi-gloss trim, $250”Based on these costs, the tenant could’ve been charged $for the nail hole repair and painting of the living room and both bedroomsHowever, the charge was only $There are photographs of these holes throughout the property, along with much larger holes, to back up this claimThe carpet had many surface stains, and it was obvious that it had not been vacuumedThe “Damage Price List” states that the charge for steam cleaning carpets (should it be necessary) is $per sqftSpot removal is another $per spotBased on this, the charges could’ve been $280, plus $per spotWe charged $However, we have since received the invoice from the contractor, which only totaled $135, and will be adjusted for the damages to the tenant, resulting in a $refundThere are before and after photos of the carpet (before the carpet cleaning and after we had it cleaned) to support this claimIn the “Damages Price List”, cleaning a two bedroom is $There is additional charges for the refrigerator ($35), stove/oven ($35), cabinets ($5/each) and change air filter ($35)Based on this, the cleaning charge could’ve been $or better, but the tenant was only charged $There are multiple photographs to show that this property was not cleaned upon vacatingFive blinds were brokenThere are photographs to prove this claimFair amount that could’ve been charged: $1,Actual charges: $695.There is also a move in report, signed by the tenant, for a comparisonKeys were mailed to our officeThere was no request made by either tenant or co-signer to be present for an inspection

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
I read with some amusement Bear Granville's response to my complaintIt is humorous at best to suggest they are doing me a favorThere were at total of nail holes, there were no large holes as statedThere is no reference in the lease to the tenants responsibility to fill nail holes or buy paint and paint the walls There is a picture of a stain on the carpetThis is a wine stain that was on the carpet prior to moving inThe leasing agent Ken O*** pointed it out as pre-existing and that was noted on the leaseThe carpet was dirty and shabby prior to moving in and that was also noted, no amount of vacuuming would have corrected that, the carpet was vacuumed
The blinds are the responsibility of Bear GranvilleThey are required to replace broken blindsExtra filters were left next to the gas furnace
Bear Granville is incorrect is stating it was a year lease, it was a 3year lease and the house showed responsible wear after 3yearsThe rent was always paid earlyThe house was left in reasonable shape for 3years of useI demand $dollars be returned to my son ASAPI am ready to pursue this in court if I necessary
Regards,
*** ***

Hi *** Unfortunately, the agent missed the notification of this showingKen O*** spoke with you on the phone in regards to this, and we sincerely apologize that you were not able to see this propertyWe are happy to show it to you at another time, but I believe you stated you have already
found a place. Thank you so much for reaching out, and we are sorry we missed you yesterday

Great Experience, I have rented a house from them in Texas Beach for the past years Maintenance calls are handled quickly and they offer paying your rent online Anytime I need service the office staff are quick to respond, I wish all landlord were like this

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] I read with some amusement Bear Granville's response to my complaint. It is humorous at best to suggest they are doing me a favor.There were at total of 11 nail holes, there were no large holes as stated. There is no reference in the lease to the tenants responsibility to fill nail holes or buy paint and paint the walls. There is a picture of a stain on the carpet. This is a wine stain that was on the carpet prior to moving in. The leasing agent Ken O[redacted] pointed it out as pre-existing and that was noted on the lease. The carpet was dirty and shabby prior to moving in and that was also noted, no amount of vacuuming would have corrected that, the carpet was vacuumed. The blinds are the responsibility of Bear Granville. They are required to replace broken blinds.3 Extra filters were left next to the gas furnace. Bear Granville is incorrect is stating it was a 2 year lease, it was a 3year lease and the house showed responsible wear after 3years. The rent was always paid early. The house was left in reasonable shape for 3years of use. I demand $650 dollars be returned to my son ASAP. I am ready to pursue this in court if I necessary.  
Regards,
[redacted]

Hi Mr. [redacted]Ken was out of town, so he was not available by phone, but our office line has a 24 hour call center that picks up should we not be able to answer in the office. The office nor the answering service reports any missed calls from you.It can take up to 45 days to process a security deposit...

return, but I believe you have received your funds? Please let me know if you have not.Thank you and good luck with your future endeavors!

Revdex.com:
There was no offer made here, and the little information they provided is wholly inaccurate.  However, my deposit was eventually refunded (47 days after the tenant moved out and not within the 45 days as required by law), so this concludes my business with this company.  I thank you for your assistance with this matter.

Hi [redacted]
 
Unfortunately, the agent missed the notification of this showing. Ken O[redacted] spoke with you on the phone in regards to this, and we sincerely apologize that you were not able to see this property. We are happy to show it to you at another time, but I believe you stated...

you have already found a place.  
Thank you so much for reaching out, and we are sorry we missed you yesterday.

[redacted] rented from us 1.2.13 - 12.31.15. His father, J[redacted], was his co-signer. Move out charges were justified for a two year occupancy...

based on the condition in which the property was returned.

In the “Damage Price List” (initialed by the tenant) within the lease, it states “repair excessive nail holes, $45 per room”.  It also states “paint avg. sized room in antique white paint with semi-gloss trim, $250”. Based on these costs, the tenant could’ve been charged $885 for the nail hole repair and painting of the living room and both bedrooms. However, the charge was only $270. There are photographs of these holes throughout the property, along with much larger holes, to back up this claim.

The carpet had many surface stains, and it was obvious that it had not been vacuumed. The “Damage Price List” states that the charge for steam cleaning carpets (should it be necessary) is $0.40 per sq. ft. Spot removal is another $25 per spot. Based on this, the charges could’ve been $280, plus $25 per spot. We charged $150. However, we have since received the invoice from the contractor, which only totaled $135, and will be adjusted for the damages to the tenant, resulting in a $15 refund. There are before and after photos of the carpet (before the carpet cleaning and after we had it cleaned) to support this claim.

In the “Damages Price List”, cleaning a two bedroom is $160. There is additional charges for the refrigerator ($35), stove/oven ($35), cabinets ($5/each) and change air filter ($35). Based on this, the cleaning charge could’ve been $300 or better, but the tenant was only charged $150. There are multiple photographs to show that this property was not cleaned upon vacating.

Five blinds were broken. There are photographs to prove this claim.

Fair amount that could’ve been charged: $1,590. Actual charges: $695.
There is also a move in report, signed by the tenant, for a comparison.

Keys were mailed to our office. There was no request made by either tenant or co-signer to be present for an inspection.

In reference to my complaint - ID #[redacted] - Bear Granville Corporation. The property manager or Bear Granville Corporation, Ken O[redacted], did call me to apologize. Mr. O[redacted] said something came up so he could not show the apartment at the scheduled time. I was satisfied with Mr. O[redacted]'s apology.Thanks,[redacted]
In reference to my complaint - ID #11403617 - Bear Granville Corporation. The property manager or Bear Granville Corporation, Ken O[redacted], did call me to apologize. Mr. O[redacted] said something came up so he could not show the apartment at the scheduled time. I was satisfied with Mr. O[redacted]'s apology.Thanks,
Denise Woetzel

In reference to my complaint - ID #[redacted] - Bear Granville Corporation. The property manager or Bear Granville Corporation, Ken O[redacted], did call me to apologize. Mr. O[redacted] said something came up so he could not show the apartment at the scheduled time. I was satisfied with Mr. O[redacted]'s apology.Thanks,[redacted]In reference to my complaint - ID #11403617 - Bear Granville Corporation. The property manager or Bear Granville Corporation, Ken O[redacted], did call me to apologize. Mr. O[redacted] said something came up so he could not show the apartment at the scheduled time. I was satisfied with Mr. O[redacted]'s apology.Thanks,Denise Woetzel

We started our lease with Snipes Properties, which was bought out by Bear Granville. They are unresponsive to emails, take weeks for maintenance requests and were almost impossible to deal with during a roommate change. Ken O[redacted] is rude and doesn't care about getting legally binding documents completed properly. They are now also saying they sent a letter about increasing the rent which no one in the apartment ever received and the increase was not mentioned once during the change in roommate and lease renewal process.

Impolite emails, maintenance issues that go on for months, unhealthy mold and non-communication about the status of health concerning repairs. I've been with them for 4 years in the same apartment and up until now I've been pleased. I'm now considering moving. I hope they can get their act together so other tenants don't have to experience what I've experienced.

We started our lease with Snipes Properties, which was bought out by Bear Granville. They are unresponsive to emails, take weeks for maintenance requests and were almost impossible to deal with during a roommate change. Ken O[redacted] is rude and doesn't care about getting legally binding documents completed properly. They are now also saying they sent a letter about increasing the rent which no one in the apartment ever received and the increase was not mentioned once during the change in roommate and lease renewal process.

I don't even know where to begin with this company. WORST SERVICE EVER. From the get go, they were only concerned about getting our money. We were desperate when searching for an apartment because of a last minute move, but if I could do it again, I would rather be homeless than deal with this company. Because the office closed on weekends, we paid an extra fee to move in a day early, on a Friday. Our representative not only gave us the wrongs keys, but then shut off her phone! If it hadn't been for a fellow coworker who happened to be staying late at the office that day, we would have been locked out for the weekend, despite the fact that we paid extra to move in that day. That was all just day one with them. Throughout our long year with them, many issues with the property would arise and they would either ignore our requests (causing us to pester them multiple times until they listened) or send someone to "fix the problem" only to solve nothing at all! Now as we are finally trying to move out and cut ties, they are trying to find every little excuse possible to not give us our money back. This review does no justice in the HORROR I have had to deal with when being in business with them. Save yourself the pain, and DO NOT do business with this company. You will regret it.