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Bear Lake Roofing, Inc.

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Bear Lake Roofing, Inc. Reviews (1)

Review: My home required roof repair due to rain leaking into the kitchen ceiling and damaging the finishing. Contacted Bear Lake Roofing as they did the original re-roofing on the house after a previous storm and was told that their warranty would cover the require repairs. After numerous visits by the roofing company, to include attempts to stop the leak(s) they were able to pinpoint the leak and stop it. I was told that they would send someone by to repair the water damage to the interior ceiling. This was NEVER done. Numerous phone conversations and leaving messages on the company's answering machine has produced promises of action to fix the ceiling. NEVER done and no one has shown up. Now my attempts to call the company and messages left on their answering machine have been completly ignored with no explanation. This whole process as been on going for what will soon be a year's time. If they (the company) is refusing to honor their commitment they should have to decency to at least let me know that that is their intention.Desired Settlement: Repair of interior ceiling damage from water leak as promised by company representative.

Business

Response:

The roof was installed before [redacted] owned the

house. The time of the warranty had

expired, but since I did the roof I felt I should see what the problem was. After three attempts to repair the leak

we finally discovered it was not the roof at all, but a faulty vent, which I

replaced at no cost, because it was the right thing to do.

[redacted] then asked if I knew of anyone who could

repair the inside damage. I called

in an interior carpenter and the three of us met, assessed the damage. It was determined that it was a minimal

job and could be repaired very easily. I never gave [redacted] the impression

I was to pay for the inside damage.

I just suggested the carpenter.

I think that’s where the misunderstanding lies. I did reply to [redacted], I had the

carpenter lined up and was waiting for confirmation on the time and never heard

from Mr. Robertson. I found out later he was out of

town.

If [redacted] wants, I will gladly put him in contact

with the carpenter. I am in no way

obligated to pay for the interior repair.

Not only was it out of warranty, but it was not the roof, that caused the

leak.

Bear Lake Roofing, Inc.

2437

15th Street

Rice

Lake, WI

54868

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Description: Roofing Contractors, Construction & Remodeling Services, Home Builders

Address: 2437 15th St, Rice Lake, Wisconsin, United States, 54868-9521

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