Bear Mattress, LLC

We have always honored our return policy and always will.We ask that customers call us and speak with the customer service team to start a return Emails can get lost in the shuffle as our company has grown exponentially since April and speaking to someone insures that the process gets started in a timely manner Our return process works where we need to schedule a removal with a charity or removal company and that usually takes between 2-business days from the time the customer initially calls us to start the return process This customer did not call us The mattress removal for this customer is now scheduled for July

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

We have always honored our return policy and always will.We ask that customers call us and speak with the customer service team to start a return.  Emails can get lost in the shuffle as our company has grown exponentially since April and speaking to someone insures that the process gets started...

in a timely manner.  Our return process works where we need to schedule a removal with a charity or removal company and that usually takes between 2-5 business days from the time the customer initially calls us to start the return process.  This customer did not call us.  The mattress removal for this customer is now scheduled for July 19.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]