I received your letter and a copy of the complaint today regarding the pricing on a Serta iComfortBlue Max mattress and Serta Motion Perfect Queen Adjustable baseI am sorry to hear thatmy customer is dissatisfied with the pricing and discount on one of my mattress setsI was notaware that there was any type of issue with the pricing on the products during our RenovationSale, I wish the customer would have contacted myself or one of my managers so we could havepossibly resolved the problem while they were in the storeIf you review our records, we havebeen in business for almost years and have a very good record of taking care of ourcustomersThey are the reason' that we have been in business all of these yearsI have donesome research on this and this is what I know at this point:1) The emails from the customer were not answered because we never saw themTheyevidently went to spamWe have contacted our web host and they have made somechanges to help solve this problemI apologize for any inconvenience that this may havecaused.2) The adjustable bed base in question was a queen size floor sample and was clearly markedwith a Suggested Retail of $and a Final Sale Price of $This item is being soldAS IS at over 62% OFF the Suggested Retail Price, We have the bed base taggedseparately because it can be sold by itself or can be purchased to go with any of ouradjustable friendly queen mattresses.3) The queen mattress that is shown on the closeout adjustable bed base was a SertaiComfort Blue Max 3000, This mattress has a Suggested Retail of $for the set andwas being offered at $as a Flat set, not an adjustable, The mattress was on sale thruMonday/ September 11th, with an additional $Free Box Spring discountTheseprices are set by Serta, not by Bear's*I cannot accept an offer of $for this setI am willing to help the customer in this case tohelp resolve this issueI am allowed under the Serta MAP Pricing that is in effect to sell themattress at $and the adjustable bed base at $at an "AS IS"f!oor sample discountThecombined 2pc set price would be $if paid by cash, check or credit cardThere would bedelivery fees as well depending on the delivery areaAdjustable bed bases carry an extra $49,95local delivery feeSales tax would be calculated at 6%
I received your letter and a copy of the complaint today regarding the pricing on a Serta iComfortBlue Max mattress and Serta Motion Perfect Queen Adjustable baseI am sorry to hear thatmy customer is dissatisfied with the pricing and discount on one of my mattress setsI was notaware that
there was any type of issue with the pricing on the products during our RenovationSale, I wish the customer would have contacted myself or one of my managers so we could havepossibly resolved the problem while they were in the storeIf you review our records, we havebeen in business for almost years and have a very good record of taking care of ourcustomersThey are the reason' that we have been in business all of these yearsI have donesome research on this and this is what I know at this point:1) The emails from the customer were not answered because we never saw themTheyevidently went to spamWe have contacted our web host and they have made somechanges to help solve this problemI apologize for any inconvenience that this may havecaused.2) The adjustable bed base in question was a queen size floor sample and was clearly markedwith a Suggested Retail of $and a Final Sale Price of $This item is being soldAS IS at over 62% OFF the Suggested Retail Price, We have the bed base taggedseparately because it can be sold by itself or can be purchased to go with any of ouradjustable friendly queen mattresses.3) The queen mattress that is shown on the closeout adjustable bed base was a SertaiComfort Blue Max 3000, This mattress has a Suggested Retail of $for the set andwas being offered at $as a Flat set, not an adjustable, The mattress was on sale thruMonday/ September 11th, with an additional $Free Box Spring discountTheseprices are set by Serta, not by Bear's*I cannot accept an offer of $for this setI am willing to help the customer in this case tohelp resolve this issueI am allowed under the Serta MAP Pricing that is in effect to sell themattress at $and the adjustable bed base at $at an "AS IS"f!oor sample discountThecombined 2pc set price would be $if paid by cash, check or credit cardThere would bedelivery fees as well depending on the delivery areaAdjustable bed bases carry an extra $49,95local delivery feeSales tax would be calculated at 6%
I received your letter and a copy of the complaint today regarding the pricing on a Serta iComfortBlue Max mattress and Serta Motion Perfect Queen Adjustable baseI am sorry to hear thatmy customer is dissatisfied with the pricing and discount on one of my mattress setsI was notaware that there was any type of issue with the pricing on the products during our RenovationSale, I wish the customer would have contacted myself or one of my managers so we could havepossibly resolved the problem while they were in the storeIf you review our records, we havebeen in business for almost years and have a very good record of taking care of ourcustomersThey are the reason' that we have been in business all of these yearsI have donesome research on this and this is what I know at this point:1) The emails from the customer were not answered because we never saw themTheyevidently went to spamWe have contacted our web host and they have made somechanges to help solve this problemI apologize for any inconvenience that this may havecaused.2) The adjustable bed base in question was a queen size floor sample and was clearly markedwith a Suggested Retail of $and a Final Sale Price of $This item is being soldAS IS at over 62% OFF the Suggested Retail Price, We have the bed base taggedseparately because it can be sold by itself or can be purchased to go with any of ouradjustable friendly queen mattresses.3) The queen mattress that is shown on the closeout adjustable bed base was a SertaiComfort Blue Max 3000, This mattress has a Suggested Retail of $for the set andwas being offered at $as a Flat set, not an adjustable, The mattress was on sale thruMonday/ September 11th, with an additional $Free Box Spring discountTheseprices are set by Serta, not by Bear's*I cannot accept an offer of $for this setI am willing to help the customer in this case tohelp resolve this issueI am allowed under the Serta MAP Pricing that is in effect to sell themattress at $and the adjustable bed base at $at an "AS IS"f!oor sample discountThecombined 2pc set price would be $if paid by cash, check or credit cardThere would bedelivery fees as well depending on the delivery areaAdjustable bed bases carry an extra $49,95local delivery feeSales tax would be calculated at 6%
I received your letter and a copy of the complaint today regarding the pricing on a Serta iComfortBlue Max mattress and Serta Motion Perfect Queen Adjustable baseI am sorry to hear thatmy customer is dissatisfied with the pricing and discount on one of my mattress setsI was notaware that
there was any type of issue with the pricing on the products during our RenovationSale, I wish the customer would have contacted myself or one of my managers so we could havepossibly resolved the problem while they were in the storeIf you review our records, we havebeen in business for almost years and have a very good record of taking care of ourcustomersThey are the reason' that we have been in business all of these yearsI have donesome research on this and this is what I know at this point:1) The emails from the customer were not answered because we never saw themTheyevidently went to spamWe have contacted our web host and they have made somechanges to help solve this problemI apologize for any inconvenience that this may havecaused.2) The adjustable bed base in question was a queen size floor sample and was clearly markedwith a Suggested Retail of $and a Final Sale Price of $This item is being soldAS IS at over 62% OFF the Suggested Retail Price, We have the bed base taggedseparately because it can be sold by itself or can be purchased to go with any of ouradjustable friendly queen mattresses.3) The queen mattress that is shown on the closeout adjustable bed base was a SertaiComfort Blue Max 3000, This mattress has a Suggested Retail of $for the set andwas being offered at $as a Flat set, not an adjustable, The mattress was on sale thruMonday/ September 11th, with an additional $Free Box Spring discountTheseprices are set by Serta, not by Bear's*I cannot accept an offer of $for this setI am willing to help the customer in this case tohelp resolve this issueI am allowed under the Serta MAP Pricing that is in effect to sell themattress at $and the adjustable bed base at $at an "AS IS"f!oor sample discountThecombined 2pc set price would be $if paid by cash, check or credit cardThere would bedelivery fees as well depending on the delivery areaAdjustable bed bases carry an extra $49,95local delivery feeSales tax would be calculated at 6%