Beard's Towing

Burleson police called them for accident and I specifically asked the driver to take to Don Davis body Shop , who I highly recommend, and he told me 3.00 a mile and I agreed and I said they will pay you when you get there . He got it there and he would not take a credit card over the phone so the Mgr at DON DAVIS tried to hand him his credit card and the driver said to wait a min and then got in his wrecker and drove off with my car . Their website says they take Visa so another lie . He was not authorized to take it anywhere else. We then made two trips to Burleson to get our personal items and our insurance told us they want to charge over 1009.00 to tow about 60 miles . What happened to the 3 dollars a mile ? I am filing online BBB complaint and also every review site online . Look at all of the horrible reviews ! If you read this file a BBB online complaint and let’s stop these crooks . Worst experience with any company in my life . I am also turning them in to the Texas Consumer protection agency . This is deceptive trade practice and really fraud .

First, let me apologize as there is a lot of miscommunication and misunderstanding in this entire transaction, which does not give any excuse as to why this transaction turned out like it did.  I truly understand your frustration.  Let me address your concerns about our company...

first.  We are a family owned and operated business that tows for individuals at the owner's request as well as at the request of multiple police municipalities.  As far as police municipalities goes, it is in EVERYONE's best interest, your safety, the safety of first responders, our employee's safety and the public's safety to get your vehicle out of the roadway as quickly and safely as possible to avoid any future mishaps that could occur from rubbernecking.  As you can probably guess, being in this business, we have towed many vehicles that have been involved in a collision because of the curiosity of the driver at the expense of another ongoing collision that had already occurred.  Thus being the PRIMARY reason we are instructed to clear the roadway before any pricing negotiations occur.  Secondly, comes the pricing that we are subject to due to the police municipalities calling us on scene.  These contracts are in place for the simple reason that we MUST get to the scene of an accident within minutes to clear the roadway and get traffic flowing back to normal as a safety precaution.  As a result of the contract, we are bound by contracted pricing.  In your case, the pricing was quoted as $1.85 per mile, which is the rates of an individual calling, and not a police municipality.   Since your vehicle was towed at the request of the police municipality, we are bound to those rates at $135.00 for hook, $3.00 per mile and NO fuel adjustment and not the rates of an individual call, which was explained to you when you called back the next day for a further explanation of the rates charged. Please trust that we have rectified this issue in house and were not trying to be deceptive in anyway.  I appreciate you bringing this to our attention and again, this was an honest misunderstanding for the type of call it was and the rates given during your quote.

Complaint: [redacted]
I am rejecting this response because: I didn't tell the driver that I did not want for service at the time that it was delivered as the company's response claims. I was ready to pay on the spot, and it was the driver who claimed that he wanted to save me some money, that's why he suggested towing it to the company yard, telling me I would not be responsible for the charges if it was towed there. I do understand that people pay for services provided to them, that's why I suggested towing the car to my house so I could pay only for the towing and not for the storage and other related expenses. I asked the manager to call the driver to verify if what I was saying was true and she refused. I am wonder where the gets the view that it was me who misunderstood what the driver was saying when she never tried to verify my claims with the driver while I was present. I am not disputing the validity of the charges. I am disputing that I was given wrong information at the time service was provided and then charged for service I had opted to forego but took it only because I had been told (incorrectly) that it was free.
Regards,
[redacted]

An itemized invoice can not be generated until the service is paid.  Once the service is paid for, the itemized invoice is computer generated and is given to the customer as proof of payment upon picking the vehicle up.  This is how the police department knows that a vehicle is paid for...

once an invoice is generated and they release the vehicle from that invoice.  If your insurance company is agreeing to pay for the fees, they are welcome to contact us to work out payment arrangements.  We deal with insurance companies on a daily basis so this that you are requesting is not anything new to them handling.  If the insurance company has agreed to pay, then they contact us directly to arrange payment.  I have not heard of any insurance company agreeing to reimburse you the fees if you haven't even incurred the cost.  I will be happy to work directly with your insurance company to get the bill paid so you may reclaim your vehicle.

First, let me say that this vehicle was impounded at the request of the Mansfield Police Department after an arrest was made by the driver of this vehicle.  We do not know the condition of the vehicle, other than when it is picked up, when take photo graphs but do not do an inspection of the...

vehicle other than .  The vehicle was most likely left running by the police agency and it was driven up on the bed by our driver when it was picked up.  This vehicle however, at drop did not start when tried to drive it off the bed, therefore, presumably the battery was not good when we picked it up.   Per our company policy, State of Texas rules and regulation and insurance requirements, vehicles are not to be worked on in any way on our vehicle storage facility.  All vehicles must be driven out or towed out.  If it does not start, you may hire us to provide you with a jump start service,  or you may hire another person to have the vehicle towed out.  You were not required to hire us to perform this service.

First, I will explain that we are indeed contracted with the City of Mansfield Police Department to recover, clean up, and tow away all accidents that are blocking the roadway as well as other services they request.  In our contract, we are to recover the vehicle, clean up the mess, and get it...

out of the roadway as soon as possible to ensure the safety of all other citizens, as well as, our police and fire department, and get the roadway opened back up to normal.  We cannot give you an accurate price quote on how much it is until the tow is completed since we do not know the situation upon arriving with the vehicle.  We are instructed to get it out of the roadway first.   In your mother's situation, when the accident occurred, there was a lot of debris from her vehicle, including radiator fluid leaking from the car.   In the mean time, while you were on your way coming to Mansfield to the accident scene, our part of the clean up in which our driver did, was completed as well as the tow to the gas station, QT, in which your mother instructed us to do and our driver waited there with your mother until you arrived.  That is what the 1/2 hour at $62.50 was charged for, clean up labor and waiting time. According to our GPS records and feedback given from the truck's computer, our driver was out on scene cleaning up and recovering the vehicle, as well as waiting for you to arrive  for almost an hour. You were only charged for 1/2 hour.   The $155 is the contracted rate to tow the vehicle ANYWHERE within the city limits of Mansfield, and any further past the city limits, is $3/mile.  With the knowledge of our rates that our driver gave you, you decided to use your insurance company, which is completely understandable.  Although, our rates did not change based on your choice to use the insurance company after discussing this at the QT gas station.  I can assure you that our driver was NOT doing paperwork for 1/2 hour and charged you for it, but what you were charged was for clean up of debris on scene and waiting time for you to arrive.  The $26.10 was 12% of the entire tow bill for fuel adjustment, which is also included in the contracted rate with the city.  I am sorry that you had a bad experience with towers but we also have an important task to complete to ensure the safety of all other individuals, including your mother and her property.

Complaint: [redacted]
I am rejecting this response because: The service was complete. My vehicle was towed to the police lot where it still resides contrary to the people I have spoken to at your company who tell me it is at your location. As the service ie. the tow is complete and there is no further service connected other than payment it is not unreasonable to expect a copy of the bill provided to my insurance company so they can pay you, or for a copy of the total bill so I can give to the insurance agency so they can pay you. Either way it is holding up your company from receiving funds. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The insurance is company does not require an itemized invoice although that would be nice, they are asking for a copy of the bill showing the total amount due. That's all I am asking for. Who pay's a bill without seeing what's owed. I have ben given a verbal total but they need something visual. 
Regards,
[redacted]