Beardstown Terrace

Yes, Ms *** rented with us since May 2014, where all was fineHer ex *** came out of Prison as she stated to me.They started to have issues between them, where he did followed a customer in and cut her lockWe told her to call the policeand make a reportShe always said she couldn't involve
the police.I did advise Ms *** that we can transfer her unit so that *** would not know where her unit wasI also told her she needed to move the items as soon as possible, to which she stated that she would, I was giving her the time to move and use of the two units without charge before the next weekOur security system showed she was in the facility with *** after hrs and had put *** on her contract as an access person giving him the gate code and keys to her unitSince Ms *** had said she would leave his items in * **, *** did come in to rent * ** since he couldn't move his items outNo incidents that Ms *** reported to us were reported to the police per Ms *** requestNow Ms *** vacated from * **How ever, our security system showes that she continues to come into our facility by following customers through the gate and tryed to illegally access tenant unit. *** reported she’d stole his keys, which his then lock changedThis is a relationship gone bad, they both were playing games and continuously lying to us to the point where we could not decipher the truthNorth Main Storage is not responsible or liable to settle domestic disputes on or off our facility and reserve the right to refuse service to anyone

I just received your email. We do apologize that [redacted] did not have a satisfactory experience with our establishment. Circumstances such as these are rare but they do happen in our industry. I have attached a copy of the incident report. We informed the tenant...

that their items would be covered by our protection plan company up to the limit of the plan that they had chosen when renting the unit. We also instructed them to take pictures and make a list of damages to send so we could make a claim to the Protection Plan company. We have been waiting for them to contact us so we could resolve this matter.  Thank You. North Main Storage