Beasley Cleaners

On January customer's house member Came to store and pick up all jeansSince it was lack of communication we are full responsible of employees mistakeEven though of jeans we did fix, (looks same as original hem we do here) we give him store creditAlso one jean that has little damaged on when try to fix, we order a brand new jean from customers provided information.Sincerely [redacted] from store manager

On January customer's house member Came to store and pick up all jeansSince it was lack of communication we are full responsible of employees mistakeEven though of jeans we did fix, (looks same as original hem we do here) we give him store creditAlso one jean that has little damaged on when try to fix, we order a brand new jean from customers provided informationSincerely [redacted] from store manager

Beasley's Cleaners*** *** *** *** ** *** *** *** *** *** *** *** *** ***To Whom It May Concern: On December 7, 2015, a customer dropped off pairs of pants for alterationOne of the pairs was asked for regular hem and taperWe charged $The other pants were asked for
original hemOriginal hems are charged SeachFor original hem, we usually cut 0.5"-1" from the bottom and reattach the original hemSo it does look like the following picture.The picture is from ***Instead of original hem, we mistakenly did regular hems on the jeansSince we had all bottom parts of the jeans though, it was easy to fix the regular hem to original hemIt was just an extra step.However, as we were fixing the regular hem to original hem, one of the jeans got damaged on the bottom while the other were done similar to an original hem that we usually do (as well as any other alteration shop does)Because it was our mistake, we offered store credit to the customer; however, he did not like our offerWe looked to get him a new pair of the same jeans so we went to stores and checked online, but could not find the same size of the same brand.The customer initially came on Saturday, December at pm, closing time to pick up his clothesWe needed at least weeks to find the jeans (time to go to stores and check online), but the customer came back on December 24"Since we could not find the same pair within the short timeframe, we offered him $to replace the jeans (usually, in order to give any cash, we ask customers to bring their receipt; however, he did not have it)Additionally, since he wasn't satisfied with our work on the other pairs of jeans, we offered him store credit of $Unfortunately, the customer did not like the offer.On December 28*, the customer came back to the store and gave a picture of the jeansHowever, of the jeans were fine with no damagePlease see the picture of the original hem we did on his pants.New Proposed Offer: We ordered brand new jeans from online: *** *** ***-X stretch from *** (since he gave us the picture of the jeans, we will be able to order the jeans) and store credit of $for the jeans that he was not satisfied with

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I been using Beasley's cleaners services for years and they had done a very good job on pants that I needed hemmed and/or clean , this time the had a lack of communication they did a bad job
while trying to correct they're mistake, they damaged my jeans and I think that as a serious and responsible company they should assume full responsibility for the employees mistakes,
I print from the on line *** store the models of all three jeans , I want to get my jeans replaced with new ones and a reimbursement for the repairs

On January 2016 customer's house member Came to store and pick up all 3 jeans. Since it was lack of communication we are full responsible of employees mistake. Even though 2 of jeans we did fix, (looks same as original hem we do here) we give him store credit. Also one jean that has little damaged on when try to fix, we order a brand new jean from customers provided information.Sincerely[redacted] from store manager.

On January 2016 customer's house member Came to store and pick up all 3 jeans. Since it was lack of communication we are full responsible of employees mistake. Even though 2 of jeans we did fix, (looks same as original hem we do here) we give him store credit. Also one jean that has little damaged on when try to fix, we order a brand new jean from customers provided information.
Sincerely[redacted] from store manager.

Beasley's Cleaners
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To Whom It May Concern:
On December 7, 2015, a customer dropped off 4 pairs of pants for alteration. One of the pairs was asked for regular hem and taper. We charged $25.00. The other 3 pants were asked for original hem. Original hems are charged S15 each. For original hem, we usually cut 0.5"-1" from the bottom and reattach the original hem. So it does look like the following picture.
The picture is from [redacted]
Instead of original hem, we mistakenly did 3 regular hems on the 3 jeans. Since we had all 3 bottom parts of the jeans though, it was easy to fix the regular hem to original hem. It was just an extra step.
However, as we were fixing the regular hem to original hem, one of the jeans got damaged on the bottom while the other 2 were done similar to an original hem that we usually do (as well as any other alteration shop does). Because it was our mistake, we offered store credit to the customer; however, he did not like our offer. We looked to get him a new pair of the same jeans so we went to stores and checked online, but could not find the same size of the same brand.
The customer initially came on Saturday, December 19 at 5 pm, closing time to pick up his clothes. We needed at least 2 weeks to find the jeans (time to go to stores and check online), but the customer came back on December 24". Since we could not find the same pair within the short timeframe, we offered him $100.00 to replace the jeans (usually, in order to give any cash, we ask customers to bring their receipt; however, he did not have it). Additionally, since he wasn't satisfied with our work on the other 2 pairs of jeans, we offered him store credit of $30.00. Unfortunately, the customer did not like the offer.
On December 28*, the customer came back to the store and gave a picture of the 3 jeans. However, 2 of the jeans were fine with no damage. Please see the picture of the original hem we did on his pants.
New Proposed Offer: We ordered brand new jeans from online: [redacted]-X stretch from [redacted] (since he gave us the picture of the jeans, we will be able to order the jeans) and store credit of $30.00 for the 2 jeans that he was not satisfied with.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I been using Beasley's cleaners services for years and they had done a very good job on pants that I needed hemmed and/or clean , this time the had a lack of communication they did a bad jobwhile trying to correct they're mistake, they damaged my jeans and I think that as a serious and responsible company they should assume full responsibility for the employees mistakes,I print from the on line [redacted] store the models of all three jeans , I want to get my jeans replaced with new ones and a reimbursement for the repairs.

Review: On date 12/07/2015 at 11:21AM I took 4 new pants that I bought from [redacted] to get them fitted 3 of them with original hem and the other one taper with regular hem, my wife went to pick up my pants and pay a 70 dollar charge for the repair on 12/11 and the 3 jeans that we asked with original hem they did a regular hem only one of the 4 pants was done right, they told my wife that they were going to try to find the original hem that they cut off and fix them right, I went back on 12/14 and the 3 jeans they were not done right , the were damaged front the first cut and sew that they did, it was late and the manager wasn't there only a lady named [redacted] in the front counter she told me that I needed to talk the owner or manager so I went back on 12/15 before going to work and talk to the manager Salvador I told him that I wasn't satisfied with the service and he told me not to worry that they were going to try to fix my 2 of my jeans because 1 of them was not repairable , I went back next day on 12/16 and the manager told me that they try to fix my jeans but they were worst than before and for the one that wasn't repairable they offer me 40dollars of store credit if I wanted to keep it like that ( all damage ) , I told him no I'm not going to take them like that you guys had an internal lack of communication and damaged my new jeans, the manager told me that he was going to talk to the manager about paying for them or buy me new ones, I went back to the store on 12/19 manager was gone and I talk to [redacted] again I asked her to call the owner and ask for a solution for the problem and she told me that the owner said to come back some other day and talk to the manager, so they are not calling me and looks like they not trying to resolve my problem, on the receipt has a written not that reads ---NOT RESPONSIBLE FOR ITEMS LEFT OVER 30 DAYS --- so I think that they just trying to wait for the 30 days to go by.Desired Settlement: all 3 jeans are name brand 2 of the are buffalo paid 109.00 each and the other one is 7 for all man kind brand and paid 160.00 for a total of 378.00 and I also want a refund on the 70 dollars that they charge me.

Business

Response:

Beasley's Cleaners[redacted]To Whom It May Concern: On December 7, 2015, a customer dropped off 4 pairs of pants for alteration. One of the pairs was asked for regular hem and taper. We charged $25.00. The other 3 pants were asked for original hem. Original hems are charged S15 each. For original hem, we usually cut 0.5"-1" from the bottom and reattach the original hem. So it does look like the following picture.The picture is from [redacted]Instead of original hem, we mistakenly did 3 regular hems on the 3 jeans. Since we had all 3 bottom parts of the jeans though, it was easy to fix the regular hem to original hem. It was just an extra step.However, as we were fixing the regular hem to original hem, one of the jeans got damaged on the bottom while the other 2 were done similar to an original hem that we usually do (as well as any other alteration shop does). Because it was our mistake, we offered store credit to the customer; however, he did not like our offer. We looked to get him a new pair of the same jeans so we went to stores and checked online, but could not find the same size of the same brand.The customer initially came on Saturday, December 19 at 5 pm, closing time to pick up his clothes. We needed at least 2 weeks to find the jeans (time to go to stores and check online), but the customer came back on December 24". Since we could not find the same pair within the short timeframe, we offered him $100.00 to replace the jeans (usually, in order to give any cash, we ask customers to bring their receipt; however, he did not have it). Additionally, since he wasn't satisfied with our work on the other 2 pairs of jeans, we offered him store credit of $30.00. Unfortunately, the customer did not like the offer.On December 28*, the customer came back to the store and gave a picture of the 3 jeans. However, 2 of the jeans were fine with no damage. Please see the picture of the original hem we did on his pants.New Proposed Offer: We ordered brand new jeans from online: [redacted]-X stretch from [redacted] (since he gave us the picture of the jeans, we will be able to order the jeans) and store credit of $30.00 for the 2 jeans that he was not satisfied with.