I apologize to Mr***, we had a breakdown of a large computerized machine that we manufacture the threaded joints for the drilling rods, we had to have a new machine installed. Please ask Mr*** to give me a call at his convenience, we have his order ready to go, I also have the
quote that he had requestedHe can call ###-###-####, or my cell phone ###-###-####, either number will reach me, I have the office phone forwarded to my cell number so I don't miss any calls
Thank You
*** ***
Hydra Fab
We have been in constant contact with Mr***, we have explained to him over and over, as we did when he picked up his order, our CNC Machine that we make the joints with for the drill rods is brokenWe have had to rely on other companies to produce these couplings for usWe have just now
received a few couplings, we have already packaged his extra drill rods and we will ship them out todayBelow is a copy of the last email correspondence we had with Mr***, April 9th, last week
*** ***
Hydra Fab Manufacturing, Inc
From: *** ***
To: *** ***
Subject: Re: extra pipes
Date: Apr 9, 12:PM
***
I
am pretty sure we can have them shipped by thursday or Friday. The
company at is doing the coupling is just working us in when he get a
chance, I'm sorry for this but we are doing our best to try and get
everyone taken care of
***-----Original Message-----
From: *** ***
Sent: Apr 9, 11:AM
To: "***
Subject: extra pipes
I have sent you an e mail and
to today I have not heard from youCould you please bring me up to date
-the container cannot be shipped without the pipes, *** *** ***
NEW ADDRESS
cell:*** *** ***
*** ** *** ***
*** ** *** int: *** *** ** *** ***
*** *** ***
*** ***
*** ***
Magik Jack# *** *** *** via Internet
Thank You
*** ***
Hydra Fab Manufacturing Inc
The items in question have already been shipped on 8/15, FedEx Freight, Tracking Number: [redacted]. I apologize to Mr. [redacted], I thought he had been notified.
[redacted]
Hydra-Fab
I have no idea what parts this customer wants, we have no email or phone records of discussing anything with Mr [redacted]. He will need to call us and let us know what he needs. WE ANSWER OUR PHONES!!! IF WE MISS A CALL, WE CALL BACK, IF THERE WAS A MESSAGE RECORDED.
Thank You,
[redacted]...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I received the remaining pieces of drill stem from Hydra Fab. Two pieces seem to...
be used, but its better than none at all. Now that we have received the remaining pieces we uncrated the drill machine. We did not open it earlier because we feared returning it. In comparing the machine to its list of items and specs provided by the manufacturer we seem to be missing the drilling manual and the mud pump cart. Its specifies it on page 11 of the attached sales brochure. PDF is fine for the sales brochure, and a gift card to a national hardware chain (home depot) would be fine to secure a hand cart for the pump.
[redacted]
I apologize to Mr***, we had a breakdown of a large computerized machine that we manufacture the threaded joints for the drilling rods, we had to have a new machine installed. Please ask Mr*** to give me a call at his convenience, we have his order ready to go, I also have the
quote that he had requestedHe can call ###-###-####, or my cell phone ###-###-####, either number will reach me, I have the office phone forwarded to my cell number so I don't miss any calls
Thank You
*** ***
Hydra Fab
We have been in constant contact with Mr***, we have explained to him over and over, as we did when he picked up his order, our CNC Machine that we make the joints with for the drill rods is brokenWe have had to rely on other companies to produce these couplings for usWe have just now
received a few couplings, we have already packaged his extra drill rods and we will ship them out todayBelow is a copy of the last email correspondence we had with Mr***, April 9th, last week
*** ***
Hydra Fab Manufacturing, Inc
From: *** ***
To: *** ***
Subject: Re: extra pipes
Date: Apr 9, 12:PM
***
I
am pretty sure we can have them shipped by thursday or Friday. The
company at is doing the coupling is just working us in when he get a
chance, I'm sorry for this but we are doing our best to try and get
everyone taken care of
***-----Original Message-----
From: *** ***
Sent: Apr 9, 11:AM
To: "***
Subject: extra pipes
I have sent you an e mail and
to today I have not heard from youCould you please bring me up to date
-the container cannot be shipped without the pipes, *** *** ***
NEW ADDRESS
cell:*** *** ***
*** ** *** ***
*** ** *** int: *** *** ** *** ***
*** *** ***
*** ***
*** ***
Magik Jack# *** *** *** via Internet
Thank You
*** ***
Hydra Fab Manufacturing Inc
The items in question have already been shipped on 8/15, FedEx Freight, Tracking Number: [redacted]. I apologize to Mr. [redacted], I thought he had been notified.
[redacted]
Hydra-Fab
I have no idea what parts this customer wants, we have no email or phone records of discussing anything with Mr [redacted]. He will need to call us and let us know what he needs. WE ANSWER OUR PHONES!!! IF WE MISS A CALL, WE CALL BACK, IF THERE WAS A MESSAGE RECORDED.
Thank You,
[redacted]...
[redacted]
Hydra Fab
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I received the remaining pieces of drill stem from Hydra Fab. Two pieces seem to...
be used, but its better than none at all. Now that we have received the remaining pieces we uncrated the drill machine. We did not open it earlier because we feared returning it. In comparing the machine to its list of items and specs provided by the manufacturer we seem to be missing the drilling manual and the mud pump cart. Its specifies it on page 11 of the attached sales brochure. PDF is fine for the sales brochure, and a gift card to a national hardware chain (home depot) would be fine to secure a hand cart for the pump.
[redacted]