Beau Rivage Apartments & Townhomes

Review: I had paid my remaining bill to [redacted] Management in full, I gave them the check for $30.83 on 6/29/2013, and the check was cashed on 7/02/2013, but was never applied to my account with them, resulting in my account being sent to collections on 10/31/2013, and a mark on my credit report. I am in the middle of sending the collections agency the proof that it was paid, but this has cost me money for postage, envelopes, paper, and fees from my bank for printing out the proof, as well as time disputing the derogatory marks on my credit report. I do not know how much more time I will have to spend resolving their error, as it is still not resolved. I would like to be reimbursed for those costs as I did nothing wrong, and it is not my fault that [redacted] Management is incompetent with their bookkeeping systems.Desired Settlement: I estimate the actual costs of the postage/envelopes/paper/fees from bank to be $10, and I have spent roughly 2 hours (so far) working on resolving [redacted] Management's error. I make $13.66 an hour at my job, so I estimate those costs to be $27.32. I do not know how much more time I will have to spend resolving their error, as it is still being resolved, but so far, my costs add up to $37.32.

Business

Response:

Thank you for the info on [redacted]. She is correct - she did pay us in full. For some reason we entered it in the computer system but did not pull the physical file. I spoke with her this morning and explained that the collection company will not report anything on her credit report and we will issue her a check for her time and trouble.

Thank you,

[redacted] Management

Phone: [redacted]

Fax: [redacted]

Unless you want your car stolen do not rent from here. The police informed me that 8-10 a week get stolen from this complex and the staff are not doing anything to address this issue.