Beaudoin's Auto Radiator & Air Cond. Sales & Serv.

Dear ***,We apologize for the inconvenience you experience in our shopAs mentioned, we did try to help with the connection for the two TV’s fixed in the car as a favor for the dealership, but unfortunately we do not work with factory partsWe only work with aftermarket partsTo our
understanding, this vehicle, that was purchase from the sales dealership in 2014, was previously noted with the crack on the screenTherefore, when the vehicle was brought into our shop, on November *, 2016, to get checked for the connection the screen was already crackedUnfortunately there is not much else we can do as far as the cracked screenThe best suggestion we offer is to take it back to the sales dealership, they would better equipped to help you in this situationAgain, we sincerely apologize for not being of more assistanceWe hope that the suggested plan of action is of some helpIf you have any further questions or concerns feel free to contact us.Sincerely,Valley Van Sports Utilities*** *** *** ***
*** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[The broken Tv din't happen end of November around the *** when I had it in there to get the TVs fixed because both TVs had no power going to them when I got the back it was broken and that when Valley Van employees explained to me that the TVs were factory and they couldn't fix itThe told me I had to bring it back to dealership to have fixed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Ronald did speak to ***, and Ronnie has the cell number of ###-###-#### that *** gave to him. Ronald said at this point *** can just return the unit and he will give him a full refundWe are not sure what else *** wants us to do for himHis responses of untrue facts are uncalled for and not necessary for the problem to resolved*** has Ronald's business and Cell phone and he feels this is resolved why?

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** called *** answered the phone Ronnie said he would pass on the message DAYS LATER AND NO ONE HAS CALLED BACK ***
3d Imaging Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Untrue. A bunch of lies. I called you and you NEVER Called back. I know exactly where MY van is sitting so why are you saying something untrueI am taking the time to write this all down because this all gets posted on line and I want everyone to know how deceitful and un-business like your company is. In fact, Nimbo told us that you said never to call your company again. You charged $plus for a device and sold us and installed an old outdated and for all I know USED device. BUYER BEWARE *** 3d Imaging Center

UPDATE: RONNIE SPOKE TO *** IN REGARDS TO WHERE THE VEHICLE IS. WHEN HE GETS BACK WITH THE LOCATION OF THE VEHICLE, WE WILL COORDINATE WITH HIM THE NEXT STEPS IN REGARDS TO GETTING THE NIMBO TRACKING SYSYTEM REPLACED